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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I wrote to them and they quickly got back to me and resolved my issue very efficiently, which is so good to have such a professional outcome and to see they care about customer service
Thank you
Hi Elif E.,
We're happy to hear of your satisfaction! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
Thank you for getting to the bottom of my issue and refunding me when the company was charging me twice and not even giving me the subscription. What a scam they were!
Hi Sarah G.,
I'm glad we were able to work out the situation! We appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
All went well with my contact with CS to end my contract with my online service
Hi Stuart H.
I'm glad everything worked out! Thank you for the honest review.
Raphael
Segpay Customer Service Manager
Great experience, my question was resolved and replied to within the hour. Thank you
Hi Kate P.,
I'm glad our efforts are recognized! Thank you so much for the 5-star review.
Raphael
Segpay Customer Service Manager
I wasn't sure which sites I'd subscribed too (drunken antics!;-)) and had very little clue what I was paying for. I emailed Segpay customer services and they were able to tell me exactly which sites I was paying for and cancelled the ones I requested instantly. Really impressive service.
Hi Ray M.,
I'm glad you had a positive experience with us! We appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
Service provided for my request was attended quickly and properly.
Hi Marco Z.,
Thank you for the positive review! Customer satisfaction is our top priority.
Raphael
Segpay Customer Service Manager
I thought I would never be able to stop auto payment, but here it's is, you guys really helped me a lot, thank you
Hi Sagar S.,
I'm glad we could be of help! Thank you for the positive review.
Raphael
Segpay Customer Service Manager
I did receive help, but no results … please be more specific upfront as what form of payment is acceptable. Very misleading and other sites are far more payment friendly.
I gave up, not worth the hassle … your site seems very nice otherwise.
Hi MT G.,
Thank you for your kind words, even though you did not have the best experience. If you need further assistance, please go to cs.segpay.com. There you will find our self-service option as well as several options to communicate with us directly.
Thank you,
Raphael
Segpay Customer Service Manager
Exelente su servicio se los agradezco mucho. Estoy muy conforme y satisfecho.
Pretty good answer, fast attention...
I really appreciate your good service
Hi Francisco C.,
Thank you for recognizing our hard work! We greatly appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
I don't know, I think isn't something that I can recommend to anyone
Hi Good M.,
We are sorry to hear that. Is there anything we can do to help change your mind? If you have any additional suggestions, please feel free to let us know.
Raphael
Segpay Customer Service Manager
1) Closure of account
To close the account its a hasle. It should be made much easier. In one click we should be able to stop our account. Pls change your system of taking money from account continuosly. This is not at all user friendly!. When we take one month subscription only one month should be given. Then automatically subscription should stop. If antyone wants further they should subscribe by paying again. Then this cumbersome procedure of closure can be totally avoided. You will get more clients this way.
2) Connection getting cut
When we are chatting with one partner, the line gets cut automatically.
This is totally unacceptable. When both parties like each other and chatting intimately, its not correct to cut the call and skip to another party. This is beach of contract. Pls explain why this is happening?
This is irritating and killing our enthusiasm.
I am completely satisfied with the Segpay service, which responds quickly when you want to cancel a subscription.
Hi Michel L.,
Thank you for the kind review! Customer satisfaction is our highest priority.
Raphael
Segpay Customer Service Manager
I asked for my payment of model account but there is no one who can listen to me
Hi Kanak N.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
No reaction on confirmed cancellation
Still insist on ongoing contract
Hi Harald B.,
To assist you further, please go to cs.segpay.com. There you will find our self-service option as well as several options to communicate with us directly.
Thank you,
Raphael
Segpay Customer Service Manager
Hi
I've been trying to buy credits to secret benefits, but every card I purchase has not worked. I was told that it needs to have international access. I've most recently purchased a Visa debit card and according to Visa, it should work anywhere. I've been trying to purchase credits for months, off and on, Can you help me? Is either cards you could recommend purchasing (not credit cards)? Or is there an alternate way to do this?
Was unable to help me at all. Never used this service and was charged and can't even get a refund!
Hi Delaney W.,
We're sorry to hear about your disappointment with our service. Your feedback is important to us, and we would like to investigate the issue further. To assist you further, please go to cs.segpay.com. There you will find our self-service option as well as several options to communicate with us directly.
Thank you,
Raphael
Segpay Customer Service Manager
If i could get my money back. I would. Didn't have this app for a whole day
Easy Resolution - Had an issue and it was solved within a half hour.
Hi Kristen B.,
We strive for high efficiency! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daniel P.,
Thank you for the glowing review! We work hard to be as efficient as possible for our customers.
Raphael
Segpay Customer Service Manager