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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Just a good company and reply straight away to you, no waiting. Will use again in future
Hi Eva M.,
Thank you for the 5-star review! We are always working to be as efficient as possible.
Raphael
Segpay Customer Service Manager
I needed a refund for a charge on an account that should have been canceled. I received an email back very promptly, was asked the exact information needed for the refund & then refunded immediately after sending the information needed. Quick, easy & straight to the point.
Hi Kate H.,
We strive for excellence here at Customer Service! We appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
Friendly conversation. Problem has been solved faster than I can fill out this recommendation form.
Hi Fabian K.,
Thank you for the kind review!
Raphael
Segpay Customer Service Manager
Decidí reversar un coro que hicieron a mi cuenta y no pasó más de tres días para que me pudieran ayudar, agradezco su ayuda, muy satisfecho con el servicio
My account has been frozen for many days because I use VPN.
I need my visa charge refunded!
Hi Joseph S.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
Taken 14,95 from my paypal-account but no account to the booked website. I have sended some documents, but they were iegnored permanently
Hi Jens F.,
To assist you further, please go to cs.segpay.com. There you will find our self-service option as well as several options to communicate with us directly.
Thank you,
Raphael
Segpay Customer Service Manager
Hi Doug B.,
We want to help you as best we can! To assist you further, please go to cs.segpay.com. There you will find our self-service option as well as several options to communicate with us directly.
Thank you,
Raphael
Segpay Customer Service Manager
Ha sido un placer trabajar con segpay debido a la rapidez y a la amabilidad con la que atienden
Appena giri un po' ci pensano le notifiche dei soldi che spendi sulla carta di credito a fartelo capire.
Didn't give permission to re new subscription and they did anyways. I requested a refund and nobody would answer me. Unbelievable and disgusting company.
Hi Cassidy S.,
We are sorry to hear about your situation.To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
You will suddenly take money from the account without permission. I have already canceled, then you will still take money from my account.
Everything went smoothly, thank you and there is nothing I could ask for
Hi Christian D.,
Thank you for the 5-star review! We're glad everything went smoothly.
Raphael
Segpay Customer Service Manager
Hi D H.,
I'm glad we could be of assistance! We appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
I sent you requesting stop deduction form my credit card for altibbi fz llc
Days
25/5/2023
1/6/2023
8/6/2023
Your credit card#**0013 was charged for USD2.39 at ALTIBBI FZ LLC on 08/06/23 at 18:01
Now i want you to reverse the transaction to my credit card for all this transactions
And stop it forever
Hi Shereenh O.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
Hi Rob G.,
We strive for efficiency here! Thank you for the honest review.
Raphael
Segpay Customer Service Manager
I've sent multiple emails and you know you're in the wrong, but still no refund! Absolute joke!
Terribleterribleterribleterribleterribleterribleterribleterrible
Hi Brittnee R.,
Would you mind elaborating please? To assist you further, please go to cs.segpay.com. There you will find our self-service option as well as several options to communicate with us directly.
Thank you,
Raphael
Segpay Customer Service Manager
I screwed up and they were still able to help and resolve my problem immediately.
Hi Jen C.,
Everyone makes mistakes, we're glad this was solved smoothly. Thank you for the kind review!
Raphael
Segpay Customer Service Manager
I sent an email to cancel the suscription because i did it without wanting, then you told me that no problem, my suscription was suposed to be cancelled but then was a charge in my bank account of 45,16€ from another page totally diferent from the one i suscribed. I want my money back or othewhise i will have to start legal procedure.
Hi Jorge C.,
We are sorry to hear about the additional charge.To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Laura C.,
We're glad you're continuing business with us! Thank you for the honest review.
Raphael
Segpay Customer Service Manager