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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I indicated in my complaint that I got charged for the month when I cancelled it a couple weeks prior. I obviously cancelled it again once I realized I got charged but I had already cancelled it. I've never even use the account. I cancelled it almost immediately after I started it And whoever responded just said I just paid for this month and I have until July 22 to use it and that wasn't even my concern. My concern was that I should've been charged to begin with for this month. I had already cancelled it for whatever reason it didn't go through.
This bull$#*! company stole money from me for over a year and acted like I didn't send them proof. I sent them exactly what they wanted and they continue to keep asking for stuff I've already sent.
Took nearly one week to sort my problem out eventually I should be getting a refund
Hi Michael T.,
Your feedback is important to us, and we would like to investigate the issue further.To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
This was, by far, the best experience I've ever had with any customer service. I sent an email stating me dilemma and they emailed back no more than 5 minutes later saying it has been dealt with. I got a confirmation they received the email and then a receipt of the solution. Thankfully they sent an email for a subscription reminder because I didn't have access to it anymore. I'm happy I didn't get charged again. Best experience ever!
Hi Samantha H.
We're delighted to receive your positive review! It's fantastic to know that our team provided you with exceptional service. We appreciate your support and can't wait to assist you with any future needs.
Raphael
Segpay Customer Service Manager
The customer service was great. Helped me easily cancel a recurring charge with a company I was no longer interested in.
Hi Andrea P.,
Thank you so much for the positive feedback! We are always happy to help.
Raphael
Segpay Customer Service Manager
I got a charge of $42 for absolutely no reason from these guys, and they didn't help me at all.
Hi Stan L.,
We hope to get to the bottom of your additional charge. In order to assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
To many scammers not good quality for real people
People didn't really respond or have a category
Hi Angelica M.,
We are sorry to hear about your experience. To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
Buyed membership for 1 year,but i had no visitors and i asked for the money back...And they returned my money...
Hi Mihaela S.,
Thank you for the positive review! We're glad everything worked out.
Raphael,
Segpay Customer Service Manager
Hi Larry W.,
Customer satisfaction is our top priority! Thank you for the 5-star review.
Raphael,
Segpay Customer Service Manager
Terrible, I've been trying to communicate with the support of the page for weeks, sending emails that are as clear as possible, detailed and even with screenshots as evidence so that my problem can be understood even better and even so, they haven't even given me an answer. Correct answer or solution to my problem. Which seems to me a lack of respect for me as a model who dreams and works every day to want to achieve goals and growth on the platform since this incident demotivates me a lot because it is money that cost me to earn and that out of nowhere did not answer me for him.
Hi Nahomy Andreas,
We want to help you resolve this issue as soon as possible. To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
Very professional. Fast and fair regarding my request. They are doing good things for customers
Hi Martin J.,
Thank you so much for the 5-star review, we strive for excellence here!
Raphael,
Segpay Customer Service Manager
Assistance was so quick and resolved my matter without question. Very satisfied, great customer service!
Hi Roxy R.,
The glowing review means so much to us! We aim to keep up this level of customer service.
Raphael,
Segpay Customer Service Manager
It was a very rewarding experience. It was awesome. Keep up the good work.
Segpay Customer Service was very efficient in dealing with my issue.
Segpay has met my expectations in the manner expected.
Segpay professionals are very dedicated to providing the best customer service that is expected of them. Very Dedicated, committed, and very helpful staff
Awesome please keep up the good work.
Hi Avinesh P.,
I'm glad our dedication does not go unnoticed! We greatly appreciate the 5-star review.
Raphael,
Segpay Customer Service Manager
Contacted SEGPAY one day prior to subscription renewal and cancelled
Got charged for another week
Need to be refunded $6.95
Thank you MarkD
Hi Mark D.,
We want to help you in any way we can. To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
Asked for certain things to be done - they did them
Hi Richard E.,
We always strive for efficiency! Thank you for the 5-star review.
Raphael,
Segpay Customer Service Manager
To pay and to cancel was without problem. I can't say much my english is not good enough. It's not my native language.
Hi Alexis H.,
All kind words are appreciated! We are always happy to help our customers.
Raphael
Segpay Customer Service Manager
.I had lots and lots of fakes, scammers I had 50 Characters but still would not let me send?
Hi Thomas A.,
Thank you for taking the time to leave a review! We strive to make our customers happy!
Raphael
Segpay Customer Service Manager
Hi Tommy H.,
We apologize about your frustration. To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
I had deleted an account about a year ago- so I thought- and saw a charge for a yearly fee this June '23. I contacted customer service and explained how I was under the impression my account was already deleted, and asked if a refund was possible. My request was automatically approved, and the refund was issued. Other companies usually don't care about the impression you were under, or mistakes you made- but Segpay did and does!
Hi Hannah C.,
Customer satisfaction is our highest priority! We appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Real M.,
Efficiency is one of our top priorities here! Thanks for the glowing review.
Raphael
Segpay Customer Service Manager