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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Very prompt service and response, very appreciative how fast they responded to my request.
Hi Anita B.,
We're happy to hear of your satisfaction! Thank you for the glowing review.
Raphael
Customer Service Manager
I accidentally logged into a website and they posted an ad which trying to click close apparently clicked sign up and they charged my PayPal.
I complained to the customer service and provided my information but customer service acted like they couldn't find my account.
So this company essentially stole $20 from me.
My concern was addressed immediately. Very happy with the service from segpay
Hi Lucas B.,
Thank you for the 5-star review! We're happy to hear about all customer satisfaction.
Raphael
Customer Service Manager
All good. Subscription was easy and cancellation of subscription was a lot smoother than I expected.
Hi Glyn P.,
Glad to hear everything went smoothly! We greatly appreciate the 5-star review.
Raphael
Customer Service Manager
Hi Erick D.,
We greatly appreciate the 5-star review! Efficiency is one of our top priorities here.
Raphael
Customer Service Manager
I wanted a refund for the fraud on my account. Takes them forever to even respond.
Bought a trail period subscription and was able to cancel with no issues, fast and easy.
Hi Rob F.,
We're always happy to hear of our customers' satisfaction! Thank you for the kind review.
Raphael
Customer Service Manager
Segpay cancelled a transaction without my approval or request and then had the attitude of "oh well, not our problem"
Rude.
They were helpful when it came to helping me, and quite quick on responding too. Overall not bad!
Hi Kyle G.,
Thank you for the positive review! We always aim for high efficiency and satisfaction.
Raphael
Customer Service Manager
Hi Benoit L.,
I'm glad to hear of your positive experience! The team greatly appreciates the 5-star review.
Raphael
Customer Service Manager
Not sure why I was even signed up for an annual membership however they quickly canceled the upcoming payment within 24 hours of my request.
Hi Tom P.,
I'm glad things were sorted out swiftly! Thank you for the positive review.
Raphael
Customer Service Manager
Reached out because I had purchased and canceled in the same day and they wouldnt refund so I tried to login again and couldnt so very disappointed that I paid for something and cant even use it if I wanted to.
I wrote to customer service after I experienced some problems with the automatic system. They replied very quick and even after I've already solved the problem.
The funding is on a debit card and I should have the choice to use it or an option to use another card on this site
Hi Elaheh E.,
Thank you for taking the time to leave such a kind review! Our team appreciates it greatly!
Raphael,
Segpay Customer Service Manager
Easy and quick.no hassle. Easiest customer service i have dealt with in a long time.
Hi Amanda W.,
Thank you so much for the 5-star review! We're glad you've had a good experience.
Raphael
Segpay Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Adrian G.,
We appreciate you taking time out of your day to leave a 5-star review. Our customers matter so much to us, and we are always happy to hear of their satisfaction.
Raphael
Customer Service Manager