On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Bonjour.j'ai fait une demande d'annulation d'un abonnement.elle a été pris en charge rapidement et avec efficacité.bravo pour votre reactivité.merci.
I signed up for a website which, without prior knowledge of the quality, I was disappointed with. Within 24 hours I contacted SegPay, esxpressing my disappointment and within a matter of hours later, I had been given a full refund.
Response was quick and accurate. Help advise to make sure if I get a prepaid card that it is good for online and international charges. So now I just need to head to walmart and get a gift card.
Hi Jeffrey F.,
Efficiency is one of our top priorities! Thank you for leaving a positive review.
Raphael
Segpay Customer Service Manager
I seen a charge on my bank statement and emailed them they responded same day and refund issued next day.
Hi Angie S.,
I'm glad we were able to help! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
I requested the refund and they simply evaded the refund and said that until Paypal gave the resolution, which Paypal says that they must do, then they just passed the problem to each other and I am left without my money until someone deigns to solve it in Paypal now escalates it since Segpay did not want to only respond to the request sent, and I must wait to see if Paypal manages to reimburse me but in the status it appears that it is waiting for a response from Segpay to proceed...
Hei det bra side men jeg vli si opp eller kansellere den siden
My son used my debit card to sign up for a porn site and I called the next morning because I caught it and they refunded me and canceled it. No problem.
Hi Matthew W.,
Life happens! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
I had a debit from my card and they helped me with the reverse of the money. It was fast, and I feel very pleased with the service.
Hi Karina D.,
Customer satisfaction is one of our top priorities! Thank you for the kind review.
Raphael
Segpay Customer Service Manager
Don't resolve the issue, basically, wanted to pay them but blocked by multiple cards and accounts under the excuse of fraud.
Hi Jon B.,
I'm glad we were able to resolve things quickly! Thank you for the high marked review.
Raphael
Customer Service Manager
Fast efficient and polite. Funds were back in my account within 3 days
Hi Mark L.,
Thank you for the positive review! We appreciate all feedback, and we're always happy to help!
Raphael
Customer Service Manager
There was a charge that I did not recognize. They helped me with it and with my approval the account was cancelled. Quick and efficient.
Hi Cristina R.,
Efficiency is one of our top priorities! Thank you for the kind and honest review! Our team appreciates every bit of feedback.
Raphael
Customer Service Manager
My payment didn't go through. I keep trying to buy credits. When i Clock to buy credit it fails to get through. Ehen i fill in all my vtrfit Card fetails it stíl fails to get throigh
Was charged for a nonexistent transcription due to a site/communication error. Feedback was prompt and resolved quickly.
Hi Ashton D.,
We're glad the issue was solved swiftly! Thank you for taking the time to leave an honest review.
Raphael
Customer Service Manager
I was able to seamlessly cancel a subscription...just like the promise made when I initially signed up for the site.
I always have confidence going in when I see that Segway is the 3d party.
Hi Mike P.,
Thank you for the glowing review! Our team works hard to make us as reliable as possible.
Raphael
Segpay Customer Service Manager
For some reason my subscription was cancelled. The day I subscribed my bank required me to confirm the transaction which I did. Soon after the site did not allow my crededials. I wrote...and received no response!
Me cobraron sin apenas usar la página son unos estafadores, deberían devolver el dinero a la gáñete que ni siquiera usa la aplicación por que no funciona.
I asked for a refund, and I was accommodated. Everything went smoothly. Very satisfied.
Hi Jo M.,
Thank you for the 5-star review! Efficiency and customer satisfaction are always our highest priorities.
Raphael,
Customer Service Manager
I needed refund on a canceled subscription and received confirmation that my refund was pending right away. They took care of my problem so quickly
Hi Christina T.,
Efficiency is our top priority! Thank you for leaving such a kind review.
Raphael
Customer Service Manager
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brian L.,
Thank you for the 5-star review! Our team works hard to satisfy all our customers.
Raphael
Segpay Customer Service Manager