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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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There was a billing concern in regards to an account that I don't think ever made. The person who helped me was quick-responding and very polite. I was reassured multiple times that the issue would be resolved accordingly and respictively.
Received prompt service regarding a subscription to a site I was unaware of. I asked for a refund and received.
I was insulted at gate and charged 48gbp for ebt whereas it weighed the same at checkin time. Pnr K5PN2QK
No,No, No, No, No,No,No, No, No, No,No,No, No, No, No,No,No, No, No, No,No,No, No, No, No,No,No, No, No, No,No,No, No, No, No,No,No, No, No, No,
Love the service and the cams but too much money for me to subscribe all the time but love the 3 day deals i wish there was more of them
Wanted to cancel a subscription. Emailed Segpay and they cancelled it within a few hours. Satisfied
They addressed and solved my problem fast! Thank you
I was not able to get into my account from home Segpay was able to get into the account and take care of my request very quick
I wrote email about my problem, they answered me in a minute. Then quick problem solving, in like 10 minutes. That was great customer service!
I accidentally signed up for an entire year. They cancel the transaction and I was able to resubscribe one month at a time.
Sorry, no experience at all, I did not got any answer to my question.
Aweful contacted about a money withdrawal that I had no notification about and canceled the account just for them to deny my refund.
Hi Geoff J.,
That's great news! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
I emailed them to inquire about a third party transaction. The response was prompt. I appreciate the attentiveness of their customer service department.
Hi Kk M.,
We strive for efficiency here! I'm glad we could be of service.
Raphael
Segpay Customer Service Manager
De momento no han atendido mi petición. Estoy a la espera de que se vuelvan a comunicar conmigo.
Beeing charged 1 month more of subscription because of a website bug when canceling subscription. After reaching aid from their customer service e-mail, I got a confirmation of cancellation and a refund of the extra charge.
Hi Elliot C.,
Thank you for the 5-star review! We are always happy to help our customers.
Raphael
Segpay Customer Service Manager
Horriable Horriable Horriable Horriable Horriable.
I received a prompt reply to my question/issue, however your response triggered additional questions and clarifications, which I sent by replying to your reply but nobody got back to me!?
Do you answer follow up questions when your response triggers some?
Or do I have to start a new and formal request? Because we are not supposed to reply and ask questions from your first reply?
I didn't know how to cancel a subscription I had via SegPay, so I emailed for help. Jessica Pancho fixed this issue for me, and cancelled my subscription! I really appreciate it.
Hi Chloe T.,
Thank you for the positive feedback! Our team greatly appreciates the 5-star review.
Raphael
Segpay Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carlos J.,
I'm glad things were solved smoothly! Thanks for leaving the positive review.
Raphael
Segpay Customer Service Manager