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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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For over 3 weeks I have been trying to provide my new credit card for ongoing payment for my account. The credit card currently on file is no longer active. This should be a simple transaction. I have spent more than 18 hours trying to get this done. I have communicated with your agents by phone and on line. I have followed your instructions to the best of my abilities. I have even erased my browser history to "make room" for this change. Nothing has worked. Very soon your company will attempt to deduct payment from a credit card that I have told you is no longer active. What happens then? Will my account be closed—and all of my data erased?
I'm just wanna Say thnks 4 all support, i think u need a better website but when u talk with an asesor thats really faster and god job
Terrible. They solve absolutely nothing. I continue almost a week later, not being able to access the service I purchased.
It took too long to cancel recurring charges and I did not get the service I was expecting
I wanted to cancel a subscription and I gave them the wrong credit card number, within minutes they found my account and the subscription was cancelled as required
Experiência regular com esta plataforma inteligente.
The team we fast at responding and accommodating to my situation which made the whole experience easy and calm.
I was billed twice for a subscription ( 1- on my credit card
2- on my credit card) when I requested a partial refund ( I canceled my subscription to fitting room.com on feb 23.) I found out recently that my credit card subscription was canceled but my debit was still being billed. Apparently I was being billed 2×. I contacted segpay with copies of both transactions. The only response I kept getting was no one could understand how that could be ( username & password was axactly the same). Anyway I was informed that I would receive 12.99 for one month which is very insulting and I was being charged 19.95 monthly not 12.99. The way I was treated very unprofessional. I showed them the Era and still no one did anything. So I will never deal with this company again. People refuse to do the right thing just because it's the right thing to do. Being charged from February and I canceled my subscription on February 23 and was refused a refund. Really disgusting.
Great! Fast easy no problems at all completely satisfied
My inquiry was resolved very quickly without any back and forth.
Really useful, I recomend use this method for cancelation, even if i pay a suscription they didnt gave to it to me but i could cancel it
Thank you for handling the customer's inconvenience quickly. However, I hope the site I used is properly made from the beginning so that there is no such inconvenience.
Took care of an issue promptly and to my satisfaction
Wanted to unsubscribe, but they offered a good discount, so I changed my mind
I was told the day I mistakenly purchased 2 discounted $5/month sites under an old/inactive NextDoorStudies account that a refund had been processed, but they never were. When I called to request the refunds again I was told that I could not have refunds for those sites, but that I could apply the purchases to the 2 sites that I purchased after I thought I had received a refund for the wrong sites. And 10 days were added the additional month, so I am happy with the final result.
Efficience. Only this. In this circunstamces all you want is speed of process, and segpay make this.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members