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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Customer service rep Megan contacted me asking more info on my issue and resolved it in no time. Great customer service!
Because or your screw up with the refunding and cancel I never requested, my subscription was cancelled!
Me cobraron la suscripción de este mes sin yo saber y sin quererlo. Y pido de buenas maneras que por favor me hagan devolución del dinero.
There was an issue with a billed amount that had already been canceled and they were able to help me out quick and easy!
We still are being charged 6.99 per week on two credit card and we had asked for both to be stopped
I had a subscription charge that I wasn't sure about, Segpay Customer Service straightened it out for me.
翻訳、分かりづらい。回答が正確に伝わっているのか不安。日本語で入会したのに退会処理の依頼が英語なのは非常に不満。
Unexpected charges on my PayPal. When I inquired about them, SegPay asked who the charges were from. That was my question as well. I was unable to provide said information and therefore was unable to resolve the issue. Requested a refund that was not provided. I am assuming the charge came from a previous service but I was unable to pinpoint it. Filing complaint with BBB.
Experience I had on here was good when was nice and polite off your mouth a lot of tokens to a lot of women. I found one that really liked giving her a lot of tokens. She got the battleship and 90 tokens left add more tokens so I want to go add more tokens and won't let me log back into my Profile or website
I have had auto Pay Pal for several months making payments to Persia's Palace believing I ha$ cancelled. I requested cancellation since paying 19.95/ month for no subscription benefits. I changed my request to cancel and continue the subscription instead. I also requested help on User Name and password problems. This could've been solved with a 20-30 minute phone call!
Je leur ai demandé d'annuler mon abonnement sur le site cam4.com
Malheureusement ça n'a pas été fait car on viens de me retiré 19,99euro sur mon compte hors que normalement mon abonnement devrait être arrêté
This platform is a disgrace. I have two emails from your staff stating the service had been cancelled in the last two months only to be charged again. Your staff sent me a confirmation saying the service was cancelled on the 3rd of July only for me to receive yet another email saying it has been cancelled a month later today. The service sent a confirmation of this today showing that your staff lied to me last month. Pathetic and deceptive. If I receive another bill I will take this to the ombudsman. This is a scam business.
I had a charge to my account that I did not make. Customer service responded to my email with a couple of questions and I never heard from them again. $84 charged to my account and no refund!
You only see brief videos... lt's unfortunate that one cannot actually watch full videos without having to pay for the expensive membership.
It was a forgotten charge on an account that hadn't been used in almost a year.
I've never had an issue I've raised dealt with so quickly. Thank you
Issue was not resolved. I don't think it was even looked into. Just received a generic message to reopen an account.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members