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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Everything fine BUT AUTO RENEWAL I NOT LIKE i never prefer auto renewal becuse if i first take one year membership it again goes next year direct by my cards.online transaction i never like save my card detail for again auto renewal.it not safe in my place. I never prefer online my details save and direct auto renewal.
Complicated
They do not know why they are charging my account
Money is not back on my account yet
Every email that is sent is a lie because I have been getting the same response and no refund 14 business days now
I got very quick a message that my question had been forwarded to the right person.
Not long after that, my question was handled and the problem had been fixed.
I could not login to Segpay. Every time I filled in my credit card number and email address and clicked on „search for subscriptions", both data vanished but nothing else happened. I could not enter any chat either. It's simply awkward.
I wanted to buy a 1 ONE day test sub but it failed - I was charged the € 1.00 but did't get entry. Customer service gave info that it was a technical problem and I should try again later that day. He promised to refund the € 1.00
So I bought another 1 day test subs but same problem. Again you charded the € 1.00 but no entry to the side and no mail.
Netxt day I tried to solve the problem via chat - no other way was offered - but the women on the chat took really long to check and I didn't get any solution.
Again one day later your collegue was fast and promised to refund BOTH payments. Ok. I thought but days later one one payment was refunded. So I informed visa and hilton honors.
Ok, this was only €1.00 each and you may thing thats nothing but after some years I'm definitely not willing to get scammed. I'm really pissed!
Besides - its no way to offer a reduced subs as happened the last contact - I wanted to test the side - € 1.00 is ok but for a test 19.95 is too much.
Two times I tried to cancel a subscription and after inputting the required info, all I got back was [] in the top left corner of the screen. I tried several times on 3 different browsers and same non responsive error. Which means I had to handle the problem via emails.
La mia esperienza è stata ottima; ho apprezzato la puntualità nelle nuove opzioni e la facilità usufruirne.
Avete fatto un ottimo lavoro. Grazie soprattutto a tutti i vostri affiliati che hanno reso molto reale la visione della loro giornata, permettendo di studiarne anche i risvolti psicologici.
Grazie.
Chiudo per una necessità di risparmio che in questo momento è opportuna per me.
I asked for cancelation of subscription and clarified I was not looking for any deals and I got a swift response with cancelation. I very much appreciated the service.
While purchasing goods from an online supplier, I did not spot a recurring membership from the supplier which I had no intention of purchasing. As is so usual with this sort of thing, the company emailed me later to congratulate me on the purchase.
I contacted Segpay and they reversed the payment and cleared the account within 12 hours. I am very grateful and well impressed with the service. Sincere thanks.
Got it no problem!. Worked out great!. Thanks segpay!
The website I used charged me 19,99$ cause they never let me know it was going me to charge 2 times, so I ask then to refund me, they respond me very well, and I got my refund. Thanks
Whitty, helpful, fun and very professional. My issue was correctly in a timely Manner and I was very satisfied.
Customer service was swift and very helpful in following up on my request.
Customer service is fast, and responsive. A best experience so far.
My problem was efficiently solved in a very short time. Thank you for that.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members