SecretSales.co.uk

I've been using the site for years - they have some good sales and the prices are reasonable. I've never had any issues with delivery and, on the very odd occasion I have had to send something back, Customer Service have always been efficient and professional and processed my refund. I really like the variety of goods that the site sells - I have bought designer shoes and clothing through to kitchen ware and bedding. I am happy to recommend the site to others.

Dear Sir /Madam,

I ordered 4 jumpers however I did not get any email confirmation. I checked my junk folder as well. Also when I sign into my account it showed no orders placed so I again reordered and still did not receive any email confirmation.

However I have just checked from my credit card company and I have been charged twice! Each time GBP 204 and yet no confirmation.

No response to my email except a silly ticket no.

Can't do live chat.

Account shoes I have never placed an order.

Never going to waste my time with this company again. Bought a watch for nearly £300 over a month and a half ago. Delivery date was scheduled as 20th October. Money was happily took from account at the time I bought the item. Received an email yesterday stating that my item had been delayed... fine these things happen. Received an email today saying that my order has now been cancelled as the supplier cant provide the item I had bought. Full refund given but I would much rather have the item I had paid for. Also I wouldn't be as annoyed if I was told of this cancellation over a month ago so I could have made other arrangements. WASTE OF TIME! NEVER AGAIN

Brought a few products from the website due to seemingly good price. Didn't received the good on the estimated day, decided to wait for a week - got the good but missing the essential product. Asked the customer service, told it would be sent soon and they are sent as two part parcel. A couple of weeks later, still not received the good. Call again and got this rude guy who accused me of not calling earlier (which I had) and say I can't do much now. Told him I was advised that it would be sent later before then he causally say oh yes, it would be send later then. Ask him to check the order for me and he and 2 seconds later, he said again, yes it would be sent later. Waited for another week, no sign of good, so called customer service again. I have to rotate through around 4-5 persons on the same day to finally find someone who would check my order status for me (which is now more than a month late) with another accusation from customer service who in a very annoyed and angry tone said - 'I can see you have called several time and that is really not need to do this' At this point I have lost my will and can only reply - I called again as I still haven't got the answer for my missing parcel and no one is willing to check my initial order for me which is supposed to come as two part. FINALLY, a check to my initial order revealed that the other part of the parcel has been delivered on the same day but TO A WRONG ADDRESS! So all the way they are LYING about the second part would be sent soon! Horrible customer service!

Does this company really exist, stupidly bought before Christmas 2016 six bags some for me some for gifts and Hay Ho what do you know, that's right I have never received one of them, however I have recently received an email stating that one of these bags will or might be later than the date given for delivery as the supplier has not met sufficient requirements to meet the orders "and guess what you've got it" I was offered a refund just for the one bag nothing was said about the five others I have refused the refund because one bag not being available I can live with but six bags, so that makes me think that there is something seriously wrong. I suppose one would not be amiss thinking that it is a scam or, something is going seriously wrong in there distribution centre that is if they have one, because this is a very tight lipped company not much to be found out about them at the moment.
Or is it that half of the customers receive there goods and the other half just supply money it is something to think about. I am sure that I will never receive these six bags as was meant in the beginning but, what I did supply was quiet a lot of money and then after nearly two months I am suddenly told the supplier cannot for fill the orders. Well I did some research and have been in touch with one of the suppliers in Italy and they have told me a different story the shipment for a particular designer bag was shipped out just after Christmas with full supplies to meet all the orders from secret sales. So I think I am being lied too however I will not stop there I will look into this and approach more suppliers of the bags that I bought and am sure that they will tell me the same that they have shipped out sufficient supply's. I think that secret sales should watch themselves because as I said earlier one bag not being supplied is acceptable but not six by different designers. It really stinks, don't you think.