2 reviews for SecretSales.co.uk are not recommended

These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.

Amanda A.

3 reviews

2 helpful votes

Very efficient customer services helpful, no issues to great

November 1, 2016

Amazinf site use it for most things now because its simple and effective

Date of experience: November 1, 2016

Loredana C.

2 reviews

10 helpful votes

I can't describe how DISGUSTED I am with SecretSales...

September 24, 2014

I can't describe how DISGUSTED I am with SecretSales http://www.secretsales.com/

Almost ONE MONTH AGO, I purchased shoes from http://www.secretsales.com/ for the first time ever and NEVER GOT THEM!

I called their Customer Service Department TWICE and both times they PROMISED ME THEY WILL CALL ME BACK WITH SOME NEWS ABOUT THE DELIVERY "ISSUE"... THEY NEVER CALLED ME BACK...

After 4 days, I sent an e-mail to *******@secretsales.com and let them know I was disgusted with their service and I wanted my shoes or my money back... ALL I GOT was an auto-reply e-mail saying the following:

Thank you for contacting Secretsales.com. We have received your e-mail and our Customer Service team will be responding to you as soon as possible.
(...)
We hope this is helpful and again, thank you for contacting us. We'll be getting back to you as soon as possible.

Kind Regards,
Secretsales.com

Customer Service
D: *******522
T: 0345 8739 522
F: 0345 8739 523
A: Newcombe House, 45 Notting Hill Gate, London, W11 3LQ

And GUESS WHAT! They DIDN'T EVEN BOTHERED TO "CONTACT ME BACK"... So TODAY, I decided to go on my SecretSales account in order to check the Order Status... and GUESS WHAT! THEY BLOCKED MY ACCOUNT!... I tried to get another password by clicking on "forgot my password" and then I got the message of "that e-mail address is not registered with SecretSales"... NO DOUBT THEY HAVE BLOCKED ME! So:

1) SecretSales TOOK MY MONEY
2) SecretSales DIDN'T DELIVER MY SHOES
3) SecretSales COMPLETELY IGNORED ME
4) SecretSales BLOCKED MY ACCOUNT
5) SecretSales SCREWED ME OVER BIG TIME!

After I found out I wasn't event able to log in, I called CUSTOMER SERVICES for the THIRD time. Spoke with a girl called Andrea, who wouldn't even put me through the Manager. All she could offer was a REFOUND. They think that is enough to solve an issue like this!

SecretSales NOT ONLY TOOK MY MONEY AND DIDN'T DELIVERED THE SHOES, BUT ALSO WASTED MY PRECIOUS TIME!... And they still believe that re-founding the money is ENOUGH?

At this point I DON'T BELIEVE I WILL GET MY MONEY BACK!

I WILL MAKE SURE MY FRIENDS AND FAMILY KNOW SECRETSALES IS A SCAM!

Date of experience: September 24, 2014