Coco P.

Brought a few products from the website due to seemingly good price. Didn't received the good on the estimated day, decided to wait for a week - got the good but missing the essential product. Asked the customer service, told it would be sent soon and they are sent as two part parcel. A couple of weeks later, still not received the good. Call again and got this rude guy who accused me of not calling earlier (which I had) and say I can't do much now. Told him I was advised that it would be sent later before then he causally say oh yes, it would be send later then. Ask him to check the order for me and he and 2 seconds later, he said again, yes it would be sent later. Waited for another week, no sign of good, so called customer service again. I have to rotate through around 4-5 persons on the same day to finally find someone who would check my order status for me (which is now more than a month late) with another accusation from customer service who in a very annoyed and angry tone said - 'I can see you have called several time and that is really not need to do this' At this point I have lost my will and can only reply - I called again as I still haven't got the answer for my missing parcel and no one is willing to check my initial order for me which is supposed to come as two part. FINALLY, a check to my initial order revealed that the other part of the parcel has been delivered on the same day but TO A WRONG ADDRESS! So all the way they are LYING about the second part would be sent soon! Horrible customer service!

Brought a few products from the website due to seemingly good price. Didn't received the good on the estimated day, decided to wait for a week - got the good but missing the essential product. Asked the customer service, told it would be sent soon and they are sent as two part parcel. A couple of weeks later, still not received the good. Call again and got this rude guy who accused me of not calling earlier (which I had) and say I can't do much now. Told him I was advised that it would be sent later before then he causally say oh yes, it would be send later then. Ask him to check the order for me and he and 2 seconds later, he said again, yes it would be sent later. Waited for another week, no sign of good, so called customer service again. I have to rotate through around 4-5 persons on the same day to finally find someone who would check my order status for me (which is now more than a month late) with another accusation from customer service who in a very annoyed and angry tone said - 'I can see you have called several time and that is really not need to do this' At this point I have lost my will and can only reply - I called again as I still haven't got the answer for my missing parcel and no one is willing to check my initial order for me which is supposed to come as two part. FINALLY, a check to my initial order revealed that the other part of the parcel has been delivered on the same day but TO A WRONG ADDRESS! So all the way they are LYING about the second part would be sent soon! Horrible customer service!