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Serbia
1 review
1 helpful vote
Follow Vladan S.
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SCAM! WARNING DO NOT BUY!
June 9, 2022

QF Rolland Garros tickets were canceled on the day of the match, support could not be reached for the whole day.
Bought total of 4 level-2 tickets for SF and level-3 were provided al scattered around.
No refund was given.
SCAM DO NOT USE SEATSNET.COM!

Date of experience: June 9, 2022
Croatia
1 review
0 helpful votes
Follow Marin L.
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Fraud! Horrible experience! Traumatized child!

Seatsnet sold me ticket (with high commission) for Inter Milano-Empoli match in Serie A, almost a month before actual match. Match was scheduled for March 30th, but was postponed for 2 days later on.
We did not receieve any information about match date change and found out about it when we (my 7 years old son and myself) arrived to Milano Italy (from Zagreb- Croatia), just 3 hours before non existing match on that day.
Seatsnet refused our demand for return & refound claiming that they are not responsible for information about match date (!).
Even if that is covered by their T&C it is fact that they sold ticket for non existing event on that day, charged significant commission and failed (didn't even try) to inform customers about event date change.
That by definition is fraud and horrible customer experience.
Imagine how disappointed my 7 years old son was when he found out that there was no match... and that match was only reason for us to travel to Italy from Croatia.
F U Seatsnet... F U very much!

Date of experience: April 3, 2024
AE
1 review
1 helpful vote
Follow Nizar A.
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So bad customer service
November 7, 2022

So bad customer service
The never replied
I don't know how that web will remain in business
I buy 4 tickets since month and did not receive, I send so many email and no one care to reply

Date of experience: November 7, 2022
California
1 review
1 helpful vote
Follow Tony J.
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They are scammers 100%. I bought 4 tickets wich I never received,I travel from USA to Paris for psg game with my kids and never got the tickets! Very very disappointing!

Date of experience: February 14, 2023
GB
1 review
1 helpful vote
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SCAM
June 5, 2024

We had to cancel our credit card. Never got the tickets. SCAM. DO NOT TRUST THIS SITE. Ignored phone calls until I cancelled my credit card and reversed the charge.

Date of experience: June 5, 2024
GB
1 review
2 helpful votes
Follow John A.
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Cancelled tickets
September 6, 2021

I purchased 4 tickets for the man Utd v Newcastle game on the 11th September I purchased my 4 ticket 8 days ago recieved a email today the 6th sept saying my tickets have been cancelled I've checked on there web site to see my tickets are back on the website for sale at triple the price I paid obviously my tickets have been cancelled I bought my 4 tickets before Ronaldo signed for Utd now he's signed my tickets have been cancelled obviously so they can be sold for triple the price absolute scamming low fife scum site please never never never buy from this site I'm in the process of reporting this site to the trading standards and also reporting it to Manchester Utd football club

Date of experience: September 6, 2021
Brazil
1 review
0 helpful votes
Follow Luciana P.
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I WANT MY MONEY BACK
August 5, 2022

I WANT MY MONEY BACK!
I WANT MY MONEY BACK! This website is a fraud! I bought tickets for Nadal and Djoko game at Roland Garros (800 euros) - philipe chatrier court, and they delivered tickets to OTHER GAME! Never trust this website!

Date of experience: August 5, 2022
GB
1 review
0 helpful votes
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Wrong dates!
November 12, 2023

Just bought two tickets for me and my son to watch spurs and villa. The date on the tickets sat the 25th but the game is on the 26th.
Absolutely gutted

Date of experience: November 12, 2023
GB
1 review
1 helpful vote
Follow Nikoll P.
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Horrible
They sale the items 2 times mor then the actual price and you won't be able to get in the stadium with it.

Date of experience: December 14, 2021
GB
1 review
5 helpful votes
Follow Richard P.
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Scammers
October 20, 2023

Shocking scammers. No tickets and no way of chasing up. I stupidly didn't do my homework before buying on this website. Needs regulating.

Date of experience: October 20, 2023
France
1 review
1 helpful vote
Follow Hankyu K.
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When rollamd groos semi fianl was finshed on June 9, seatsnet sent the ticket on June 10th 5:30 Am. It is crazy company I've never seen in my life. Also they have not refunded yet.

Date of experience: June 9, 2023
AE
1 review
0 helpful votes
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I bought two tickets for Qatar world cup but until now I didn't receive them and the customer service are not responding to my email,calls and chat

Date of experience: November 30, 2022
Romania
1 review
0 helpful votes
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Taylor Swift
May 26, 2024

Terrible company, no customer service and we were cheated of our seats.
Paid for expensive seats and received terrible seats with little view

Date of experience: May 26, 2024
GB
1 review
1 helpful vote
Follow John B.
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Purchased premium tickets which were NOT as advertised (lower category than promised and seats not together) and Seatsnet did not respond to emails or voice mail messages.

Date of experience: June 7, 2022
GB
1 review
0 helpful votes
Follow Ana I.
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Total Scam. AVOID!
March 11, 2024

I bought a ticket to the rugby game Scotland v Italy in Rome. The ticket I bought was on section 10B row 7 and was supposed to have been a digital ticket which was to be uploaded the day before the game. The night before the game I contacted customer services as the ticket had not been uploaded and they kept responding telling me not to worry as having my ticket delivered timely was their priority. One hour before the game they phoned to tell me I had to go and pick up my ticket from a venue nearby the stadium and then I was given a ticket on 48B row 39. I told him that wasn't my ticket and he said he was just the 'delivery guy' and to take it up with the company. He proceeded to show me multiple tickets on that same section. Immediately after I received another call telling me I had been given as per their T&C's a similar seat, which was clearly not true, and as I had accepted the ticket I had no right to complain or ask for a refund. So basically they buy the cheapest tickets in bulk, sell them at extortionate prices offering fake seats and then claim you have agreed to that as per their T&C's. Completely ruined my trip and my whole experience in Rome causing unnecessary stress. All in all a total scam and would recommend to everyone to avoid!

Date of experience: March 11, 2024
California
1 review
1 helpful vote
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SCAMMMM
January 3, 2024

I bought tickets for Real Madrid vs Mallorca and they never arrived. Kept getting messages they would get on time and never did.

Date of experience: January 3, 2024
GB
1 review
1 helpful vote
Follow Leigh B.
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Avoid been scammed on Taylor Swift Tickets
June 21, 2024

Avoid Avoid Avoid! We purchased tickets for the Eras Tour in August 2023 for June 2024. Tickets did not arrive and two days before the concert in a panic we were trying to get hold of the company to see where our tickets were. Their phone number does not work. They did not answer emails. Whatsapp chat was replied to on THE DAY of the event saying not to worry we would have tickets before the doors opened this was 10am on the day of the event. We had to travel 2 hours to get to the event and book time off work and hotels only to be told to 'trust us' the tickets will be there before doors opened.

Tickets did finally come mere hours before the event and they were shocking - we were TOTALLY scammed! We paid for Front standing CLEAR VIEW and received far back seated tickets behind a post - tickets clearly say obstructed view. The company told us they were better than front standing with a full view. WTAF? When we disputed this they stopped replying to us. We have had to put a chargeback in and are so thankful we used a credit card to purchase from this company. Bearing in mind the tickets they sold us were 10 times the face value price so they sold us tickets for thousands of pounds and gave us tickets worth £80. If you have bought tickets from this site for Taylor Swift make sure you start chasing them NOW for your tickets as they will send you DUD tickets on the day (if you get them at all) when you have no time to do anything about it. What an awful way to treat people who are taking their children to these events that they have been saving up for and waiting years to attend. Shame on you SEATSNET Karma will get you.

Date of experience: June 21, 2024
Germany
1 review
0 helpful votes
Follow Cansu E.
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SCAM
November 29, 2023

I have bought tickets, but they have not been sent to me. Nobody is responding to my WhatsApp and email messages either.

Date of experience: November 29, 2023
Spain
1 review
0 helpful votes
Follow Daryna D.
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They are fraudsters. I didn't get my tickets and when I tried to call to them, no one answered me. I'm going to the police with it.

Date of experience: June 8, 2023
Spain
1 review
0 helpful votes
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Scam. They take your money & never deliver
November 2, 2022

Bought tickets through them for Real Madrid v Celtic

They kept saying - tickets will be uploaded to your account. They never come.

Date of experience: November 2, 2022

Overview

Seatsnet has a rating of 1.1 stars from 197 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Seatsnet most frequently mention customer service, credit card and complete scam. Seatsnet ranks 342nd among Tickets sites.

service
130
value
128
shipping
119
returns
115
quality
116