SeatGeek

I ordered tickets for a concert in March. As of the day before the concert, no tickets. Called 3 times and kept getting the brush off, with no indication they would honor their "Buyer Guaranty." This is close to interstate wire fraud. Do NOT use SeatGeek. Oh, and their fees were higher than the face value of the seats.

If you want a stress free experience for your event do NOT use this website. I will never be doing third party again. Was told over and over again by their "support" that I would receive my tickets via mobile transfer. Then when it was 24 hours before the event they switched and said the tickets will be at will call. I showed up to the event and had no tickets for me at will call. Had to purchase three new tickets, no where near where we wanted. Just safe yourself the hassle and don't use them

SeatGeek's search engine does not take into account where you are currently located when searching for tickets. Almost got incorrect tickets for Justin Timberlake a few months ago. We're in Detroit but it suggested the Cleveland show first. Now this time I was getting tickets to a Tigers game against the Twins in Detroit but it suggested the weekend after when they are in Minnesota even though I'm 40 minutes from Detroit. I realized my mistake literally seconds after hitting the purchase button but they have no cancellation policy and instead must make me sell those tickets at a loss plus have them take a fee out of it. I get why the policy is in place but I should have at least 3 minutes to be able to cancel the order.

Worst company I have ever done business with please. Please do not use this company if you don't have to, they don't care about their customers. They double charge me for the authorization hold against my account plus charge me after that, then when it didn't go through, sold my seats to someone else, and then after an hour and a 1/2 on the phone, want to offer me $20. What an insult and Nothing compared to the $430 that I was going to spend. It's sad to see A big casino using this terrible company to host their events. Teaming up with a company. With a 3.5 rating, you don't deserve that.

They don't offer any information on refunds and they hide their phone number which I had to obtain through my bank because they don't have it on their web page! I spoke with their agents which as expected denied me a refund despite my adamant but respectful objections. Avoid them! Ticketmaster offers a clear refund policy for cancellations and postponements! (they claim it's not a cancellation because they offered me the tickets for 7 months latter! Yea right!)

Bought tickets to a game. Got stopped at door. Tickets fraudulent. In fact, could still have purchased same exact seats for which I already paid SeatGeek at the box office from the team. Called customer service and they promised me a refund so I bought tickets on stubhub. Then got an email from SeatGeek during the game that they will not refund my money because they're just a "search engine" and I should contact the retailer. Guess what. No answer at retailer.

Don't use this site! Stubhub is the only way to go. It's worth a couple extra bucks to actually get IN to the event you paid $300 for! I received two invalid tickets and were turned away at the door and had to buy two more to get in and sit a level higher than we wanted to! Seatgeek does not check out their sellers the way they are supposed to. They let Ticket Network sell tickets through them, and they are legit SCAMMERS. Never again. I want my money back for the invalid tickets AND the ones we had to buy last minute... i'll see if they comply.

Don't buy from SeatGeek bought 2 tickets. One of the tickets was sold on Ticketmaster & SeatGeek. So as far as we are concerned. The tickets are no good … they want to refund the one ticket. But there were two of us. embarrassing frustrating. We found out when we tried to get into the concert. I have some health issues and prefer to not sit alone … BEWARE. I'd say buy tickets somewhere else

I priced tickets for an event and Seat Geek was in the middle. An hour or so later I received a 15% off promo code if I bought within 7 days. Interesting how the ticket cost went up to counter the discount. Crooked for sure. And tickets did not go up in price at any other websites!

I wish I would have found this site before I used Seatgeek. Seatgeek has problems with their software mapping direct seat locations. This is why you hear of so many complaints from people not getting the seats they purchased.

Here is a quote from Bryce at RazorGator "SeatGeek is in charge of mapping the tickets accordingly to match the listing from our site. As you have stated, we did not specify on the listing whether these would be left, right, or center. This issue is with SeatGeek and how they mapped our tickets on their site.We do not control what section they map the tickets to. If the tickets were mapped in the center then that was a misrepresentation by SeatGeek."

Also, I sent more than one emails to Seatgeek but never received a response.

I used SeatGeek to buy rodeo/concert tickets for Houston to see Chris Stapleton. Price was good bought the. Early. Then out of no where my money was refunded with no explanation. Took forever to get a rep on the phone. They said that the tickets were no longer available and the refunded my money. I had family coming from out of town, hotels and flights booked for this event. Now the show is sold out and can't go the rodeo without a concert ticket. Rep was less than helpful and said there was nothing she could do. Acted as though the refund made it better. I never received an email from them about it it either. Just a notice from my bank that my money had been refunded. I'll NEVER use them again. My sister who is coming from out of town said she had the same issue but with Cubs baseball tickets.