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Coleen C.

  • 1 Review
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Experience: Entertainment

Member since May 2019

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1 Review by Coleen

5/16/19
Verified purchase
Our "smart phone" is apparently not smart enough to download the MLB Ballpark app that is now required. We are "old school" and do not use our phones for such matters. Had to go to customer service to get tickets printed out. Very inconvenient! We will not be using seek geek again.
kaylar35
SeatGeek T. – SeatGeek Rep
Hey Coleen,

We can completely understand your frustrations with the MLB Ballpark app not working with your device.

Unfortunately, the need to use that app isn't one that is decided by us. MLB made the decision this season to need all tickets to be handled through their own app. This mean if you get tickets directly from the team or on any secondary platform, they are going to require the use of MLB's app.

I am very happy the box office was able to help and may be the way to go for future ticket purchases for MLB games, no matter who you use for tickets.

Warm Regards,

SeatGeek CX Team

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