Seamless

I would have given 0 Stars but that was not an option. Seamless has the WORST customer service! Well, they do not really have a customer service. I waited for a salad for over 3 hours and in the end it was not delivered to me. I called the customer service who told me they tried to deliver 3 hours after I waited and they could not find anyone to give the package too-note this is an office so I am perplexed by it as we are open during business hours. Then as an apology they send me a $20refund but they DO NOT pay me the money back for the salad I never received. I reached out to another customer service yet again and it was like Ground Hog Day-I had to live text with her for 15 minutes only for her to understand what happened. Still no money back. I even reached out to corporate customer service email-they said they will forward me to the right person and they never did. Never emailed back or never called back but they did charge me. I finally called American Express and they responded in less than a minute. I am SHOCKED how horrific they are and they simply do not care at all!

Seamless is $#*!ing waste a time talk to five rep no one couldnt help me! Not even the mananer or supervisor couldn't help they laughed at my face like if it was funny... all i wantd was a refund and take my food back if that was the issua, the issue was i received my order and it was half of my order called seamless to tell them the issue since the store was closed they were giving me a trouble already saying oh we can you half of the refund back and i was like the whatt! I order for two people not one If it was for that i would of order from somewhwre else making sure it was for two peope not one... before seamless knew how to resolve my problems and would give me a good discount so i can order again now they just being straight cheap they just want to steal your money! And im making sure every website see it!

Who blocks your card as if they're the bank AND THEN EVEN THE MANAGER CAN NOT GIVE YOU A REASON! The website says to contact the bank as if the bank is the problem, Seamless cancels your order on their own—-can't tell you why—- then your profile gets sent to an escalation team that ONLY EMAILS and doesnt get back to you for 24-48hrs, as if that helps you get the food you ordered AT THE TIME YOU ORDER IT! They want you to starve for 24-48 because they decided to play BigBrotherBank. This is the stupidest company I've ever come into contact with DO NOT USE THIS COMPANY! And make sure to report them to the Better Business Bureau everyone. Wish I could give ZERO STARS

December 7th someone hacked my account and changed my login info and email address to itsforyagirl at gmail and placed 4 deliveries. I saw the email saying my login was changed so I called the number on the email to report the fraud and have the account cancelled. They said they will send it to the fraud department to cancel it. I called my cc company and they reversed the charges by the end of December and cancelled the card. A month and a half later the cc company put the charges back on... I called Seamless to see if they knew why which they were of no help, but they did tell me the account is still active, they did not cancel it! My name and address is still on this stolen account and yagirl still has access to it but I do not. I asked for the addresses the food was delivered to in December... one was in Massachusetts and the others were in NY... I live in the Chicago suburbs! Seamless/Grub Hub couldnt care less about your personal information or fraud, the guy at Seamless told me with all the money they earn, its not worth investigating the fraud! OK, that is fine, but why is my stolen account still active?

They often cancel by order without warning. They offer no explanation and then wait 3 days to credit my credit card. It is very frustrating.

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Catherine Cummings
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Catherine Cummings
United States
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I ordered chicken fried steak from Luby's cafeteria. I live in the South. In the South, chicken fried steak comes with cream gravy. My last order from luby's came with the container of cream gravy. This order was dry meat, dry potatoes and no gravy. I ran out and caught the driver who just looked at me like I was crazy and said call the service. I called the service and the rep was supposed to get back with me. The phone rang twice and then it was gone. So I called Seamless again. This time this rep put me on hold. When he came back on the line, he said the restaurant didn't answer. I said I'm hungry, I'm tired, and you need to make this right. You need to give me a discount. He said he couldn't do this. By this time my food was cold and it had been over an hour. So I uttrred a few choice cuss words and hung up. I will never use this app again.

Never received my food. Driver wouldn't call me back. Never ever use those guys! They are shady and steal your money!

Neither of these companies care about customer service and they are actually practicing modern day slavery. They have you working for both companies for only $15 an hour. There are so many flaws in their system that you have to just except the fact that you are scamming people. They have Management that will send people on fun company outings during the times we had shutdowns in NY or heavy call volumes. Doing so sets you up for a very depressing and useless work environment. Ideas that are being brought to their attention are brushed off and their management in the corporate care department will treat you different if you don't kiss butt. They don't handle REAL issues effectively (customer or system complaints). Most of the time in my shift starting off I had no management or leadership to assist me with providing the best customer service and when I took the initiative to ask for coaching I was written up. No yelling, no cursing, just an unhappy customer with a language barrier and I wanted to have a better call. All and All these complaints that I've seen below are all correct and its very disgusting to know that people actually waste their money on these businesses. If you are a corporate client you will be lied to and refunded or receive a re delivery and if you are a consumer then they just treat you like crap. MATT MALONEY IS RUNNING A MODERN DAY SLAVE SHIP AND I'M NOT EVEN SURE HE KNOWS IT IS THE SICK PART.

First time using seamless and everything seemed to be just like any other delivery service. I added in the notes to just drop the food at the door. The driver arrived at 8:53 pm at my house. She sat in her car until 8:57 pm and then left. On the order form online it said the food was delivered. I used the contact number on the order form to call her. When she answered I said " I noticed it says the food was delivered can you tell me where you dropped it as I don't see anything", she immediately went off raising her voice and telling me that she waited there for 20 minutes. I asked why didn't she just drop the food at the door like the instructions said and she said because I didn't answer my phone. I asked if she was going to turn around as I immediately called her once she left and she was still in the neighborhood. She said no, I missed my delivery and hung up!? I have cameras outside my house that show the exact time she pulled up and left. I have no missed calls or texts so I reached out to consumer support. They in turn reached out to the driver and after sitting on hold for 10 minutes got back to me with, "So the driver said she waited at her house for 20 minutes and called you, she left because you never responded. This is what we will do for you, I'll give you 25% off your next order." I asked the customer care about the refund for the food I didn't get and she said since I missed the driver and didn't answer my phone they weren't going to refund me the money. I proceeded to tell her I'll pull my phone records and video surveillance to give to my attorney to solve this. She responded, "Well if you're going to go that route then I will issue the refund for your purchase tonight." I was unbelievably upset at the unprofessional-ism of this company. I will NEVER use this service or grub hub again and will make sure everyone I know, knows how awful of a service this is.

I love Seamless! Both the app and website are user friendly and simple. The customer support is also great, even though I have rarely needed them.