Seamless

I ordered a $26.00 plus tax pizza and the total after Seamless added all its "fees" was $48.00?!
Then, my delivery time was changed adding another 20 minutes!

Below is the information covering an order that I did not receive. Specific structures were to deliver the food to the physicians pavilion entrance to Albany Medical college.

It was not delivered there the driver said he delivered it to the GPS destination which was absolutely incorrect. We have not been able to discover where the food was delivered. I have not received the food yet I have paid Daley $40.

In a shop phone call I was told management would contact me the next day and if they could not refund they would give me a coupon of equal value. None of this has happened.

Your delivery order from Bellini's Counter is being prepared. Your food should arrive between 5:30pm – 5:40pm on Monday, December 09.

Seamless likes to hire drivers who can't read or speak a lick of English. Multiple times they've dropped my order off at the wrong address. When they actually do get the address right, they fail to follow delivery instructions. Most recently I placed an order that was very early in the morning. This total foreign idiot driver shows up and starts ringing every doorbell in my apartment building, disturbing my neighbors and waking them up out of their sleep. F**k seamless

This was the first time we used Seamless. The experience has been anything but seamless. I have 2 emails and a text message from Seamless confirming the order. The Pizza store did not receive the order and I didn't have time to wait for them to start preparing several pizzas. The store said they would refund my $87. Multiple times I contacted the store over the past 12 days because a refund has not appeared on my credit card. They tell me they can't figure out why a refund isn't coming through. I contacted Seamless by chat, the only way they make available to get "Customer Care." Even though I have been working with the store within minutes and again within 24 hours, and again over the past 12 days, Seamless says they won't refund because it has been over 48 hours. I asked for a supervisor, who only continued to repeat their policy. I am going to dispute the charge with my credit card company.

Tried for latest issue (a bunch of food spilled in the bag and the bowl was wide open), kept getting told I needed to speak with an agent but when I tried it kept sending me back to the start. I have ordered through seamless for 10 years and am switching to DoorDash.

Seamless just stole $108 from my credit card. They double charged me for an order and the customer service guy, Ryan, was crass and unhelpful. The driver, Tammera, is completely clueless and rude. She said my order was complete but it was not. She has her husband helping her do her job and she still can't get it right! So on top of the theft, which I will be filing a claim with my credit card company for, she brought me an incomplete order. Wonder if her hubby got a little peckish on the way to my place... Use another app folks. This is a scam.

When I first started using seamless everything was great and I was excited about how fast I could get food just delivered to the house from almost anywhere. Here lately my orders are wrong or missing items or they didn't read the special instructions about ketchup or ranch or chopsticks or napkins etc. And I mean I don't order like once a month I order several times a month sometimes a you times a week. I was just let it go but today... Today I really wanted a certain thing with my order and not only didn't get it but also missing item that I paid for. So I guess I will either go get it myself from now on or give their competitors a shot.

With this being said I blame the restaurants too! I still think that a delivery driver should check to make sure that everything is there before delivering it but the restaurants should have put everything in there in the first place

Was charged twice for one take out order. Did not call within 48hrs and was politely told to piss off. I have the inner satisfaction of knowing that they will lose significantly more than they gained.

They made my family wait an entire hour then had 2 different drivers call me and tell me they show a different address. When I spoke to the agent she says my address was correct and they made the error. No discount nothing at 10 pm at night. I will never ever use them again.

I stated there was no service fee and a lower delivery charge and gave themselves a 20%+ tip. Contacted them thru chat and they were useless, sounds crooked to me and will never use this scam again.

$29.33

Delivery fee

$4.49

Service fee

$4.40

Sales tax

$2.29

Tip

$8.10

The delivery was constantly being pushed back later and later. I asked on the form for them to knock and ring the doorbell as this was a surprise gift for my friends. The driver did neither! Just left the dinner outside and about an hour late.

Tried to use a gift card, but it was not a payment option, When I called they said i needed to give them my credit card info in order to use their gift card. Also, i noticed the prices on the site are higher than when you order direct. Not a good option if you are picking up!

I place an order they take my money instantly, and no food CS just read a script no help. I contacted another business they were saddened by my story gave me a small credit took my order. I am now eating my eggrolls same day not 2 days later like seamless wanted me to wait. Fudging crazy krap business.

Not only does Seamless charge a fee for delivery, which is understandable, they add fees to the order and hide it under taxes so that the average consumer doesn't see the increase. But the really insidious thing they do is raising the menu price of items. In this picture I took a screenshot of a checkout window from a local pizza place. I then added on the left the price to order exactly the same thing from the store itself. The difference in price is not subtle, Seamless is straight up robbing you. Unless you have no other option, avoid this 'service'

Ordered a group order and wanted to pull a receipt for company expenses. No option available. Order just reflects a single order. Requested via chat an email with group order receipt. They informed me they would send it but it never showed up in my inbox. A few weeks later, I reached out to them and this is what happened (chat history attached via image). Worst solution ever! Never use this platform if you are a company.

This company has failed to deliver my order so many times. On a number of occasions recently they simply did not show up. I had to contact them to request a refund. Tonight I was called by the delivery guy who told me the restaurant did not have my order. Repeatedly taking my money then failing to deliver what I ordered is not acceptable. You never offer any compensation. You suck. I have deleted the app. I hope your company fails and goes bankrupt because you deserve to fail. You are useless and I hate you for treating me like **** holding my money when you repeatedly fail to deliver and wasting my time,