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selda b.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Food & Drink

Member since July 2018

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1 Review by selda

I would have given 0 Stars but that was not an option. Seamless has the WORST customer service! Well, they do not really have a customer service. I waited for a salad for over 3 hours and in the end it was not delivered to me. I called the customer service who told me they tried to deliver 3 hours after I waited and they could not find anyone to give the package too-note this is an office so I am perplexed by it as we are open during business hours. Then as an apology they send me a $20refund but they DO NOT pay me the money back for the salad I never received. I reached out to another customer service yet again and it was like Ground Hog Day-I had to live text with her for 15 minutes only for her to understand what happened. Still no money back. I even reached out to corporate customer service email-they said they will forward me to the right person and they never did. Never emailed back or never called back but they did charge me. I finally called American Express and they responded in less than a minute. I am SHOCKED how horrific they are and they simply do not care at all!!!!

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