ScribdReviews 883

I was an annual subscriber to Scribd over the past 6 years. The annual subscription cost was $47.99.

I received a warning that my subscription was expiring and my payment details must be updated. I attempted to do so using my valid credit cards but the site would not permit updating although my cards had been verified on the website.

Every time I contacted customer support I received the generic instructions on how to update payment details, but they never addressed that the website would not update after the card was verified.

My account expired and now I received this from Diane R:
"I'm so sorry for this, but we do not currently offer a purchasable annual subscription plan. The annual was still available for anyone that had a recurring annual subscription. However because your card was flagged as fraud and your account expired, we cannot actually offer a purchasable annual plan to you directly at this time, though we hope to be able to do so again in the future."

Out of curiosity I signed up with this site. They grab your payment information and agree to let you cancel. A practice I despise. Before the end of the trial period I logged in, and clicked the "cancel subscription" button. Thinking I was done, I logged out. Then my account was charged. I logged back in and lo and behold, my subscription was still active. As it turns out, they drag you through page after page of "cancel subscription buttons". I think I had to click "cancel" on three different pages today. Sure their FAQ says you have to tell them over and over you want to quit, but the way they have things set up is predatory. If their service was that good, they would not be so slimy about cancellations. Internet pirates. Do not sign up.

Two years ago, for a brief moment, I had free trial with Scribd. Although I did not use, I forgot to cancel the auto-suscription before the free trial ended and was quickly reminded when Scribd began charging. I promptly cancelled but they kept on charging for another two or three months. After I wrote angrily to their Customer Services they stopped charging my card. I went on to delete my account entirely with them. After 1 year of peace and without any valid account or subscription on my part, Last month Scribd charged my account and today again they've charged it again. With no valid account I had no way of contacting Scribd to report their illegal activities on my bank card. I had to call my bank and I reported bank fraud on their part. My bank has refunded and I have been forced to destroy my bank card. I think Scribd are engaging in fraudulent activity of some sort once they have one's bank card information. Best to stay away from them.

I have been with Scribd for over 3 years now. I have stuck to them through many changes. They advertise unlimited* audio books, that * means it's not unlimited at all. If you listen to "too many" they will throttle you. I have listen to three books before they shortened my selection to a few slightly unpopular books. When I listen to those, they will reduce it even further, until all you have left is the Mueller report. I reached out to them for a solution to this problem, maybe they can offer an actual premium membership that costs a bit more and not throttle members to such extent. Instead of working with me, they cancelled my membership for me! They just shut me out! Terrible!

I can't understand the negativity here - Scribd is absolutely amazing and I have referred 4 people who have purchased the subscription. The price is extremely fair for value, unlimited ebooks and unlimited books, high-quality newspapers and magazines, and it's an invaluable research source. I cancelled once and it was easy. I wasn't charged for cancelling or after it. I couldn't stay away and re-subscribed only two months later. Thank you Scribd for helping book lovers like me access thousands of books at a very fair price.

My experience with Scribd has been appalling, only use this service if you want to be robbed.

I have numerous complaints:
1. Not obvious or easy to cancel the subscription
2. After cancelling the subscription Scribd continued to take money from my account,
3. After contacting them regarding the money being taken despite the fact that I had cancelled the subscription, they STILL DIDN'T STOP TAKING MONEY FROM MY ACCOUNT
4. After finally getting ONE payment back as a 'refund' this was not for the amount that was actually taken from my account, I am still left out of pocket.

This is a scam, steer clear

I was an annual subscriber to Scribd over the past 6 years. The annual subscription cost was $47.99. I lost my wallet over the past year and got a new credit card number for the card I used to renew my subscription.

I received a warning that my subscription was expiring and my payment details must be updated. I attempted to do so using my valid credit cards but the site would not permit updating although my cards had been verified on the website.

Every time I contacted customer support I received the generic instructions on how to update payment details, but they never addressed that the website would not update after the card was verified.

My account expired and now I received this from Diane R:
"I'm so sorry for this, but we do not currently offer a purchasable annual subscription plan. The annual was still available for anyone that had a recurring annual subscription. However because your card was flagged as fraud and your account expired, we cannot actually offer a purchasable annual plan to you directly at this time, though we hope to be able to do so again in the future."

My response is STAY AWAY FROM SCRIBD AND THEIR PREDATORY SALES PRACTICES.

Hi, I'm Niranjana (Niren) Upreti. I signed up may be a month ago. I was looking for audio book for Push by Sapphire. When i couldn't find it. I Unsubscribe it and i think i deleted the account also. Today, i checked my bank statement, it showed I have been charged for re-subscribing Monthly plan. Now, when I'm trying to login with my email it says no account is registered with this email. This is insane. I tried contacting their phone number. It ended saying not to waste time calling. Seriously!
This is an absolute scam. I would like to get my money refunded. If not I'm gonna take a legal action for charging on my unsubscribed account which is probably deleted. I have never made any kind of purchase from scribd. I have attached my statement of being charged by scribd its at the bood of statement. I'm charged $8.99

This company has a questionable marketing strategy which is typically a negative method of obtaining a profit by "appearing" to offer documents and information that might be of help however the "previews" that are shown are not nearly enough to justify a purchase decision. This is a bad thing because it is a negative option or also referred to under other descriptions where the buyer is forced to subscribe in order to see if the document they need is actually available. Another serious flaw is that many of these documents are open source and are freely available without having to subscribe and pay a monthly charge. I have not found using this service to be of value.