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My initial support ticket has not been responded to after 17 days. Why can't you remove my resumes from your site in a timely fashion? Your website says that support tickets are dealt with in just a few days, not weeks.

asked by Michele F. on 3/8/17

3 Answers

Scribd S. [Scribd Rep]

on 3/9/17

Hi Michele,

Thank you for taking the time to reach out to us! Unfortunately, and I'm truly sorry for this, we've received a higher than normal amount of emails recently and have been unable to respond as quickly as we'd like to. We know what a pain it is to have to wait in line, but appreciate your patience and understanding none-the-less!

I've responded to your request. Please check ticket #1296757 for further information. Thanks! -Donni, Scribd Customer Support

Helpful (-1)

Tim B.

on 7/5/18

Scribd has a history of ignoring support tickets. That's how they stole money from me.

Helpful (1)

tara a.

on 3/19/17

Stop ignoring my messages scribd! Support ticket #1314432
I want a refund & how back handed of you to charge my card without my consent. Your site says you deal with messages the same day and yet mine are ignored.
Support ticket #1314432

Helpful (1)