Veronica C.

I have been with Scribd for over 3 years now. I have stuck to them through many changes. They advertise unlimited* audio books, that * means it's not unlimited at all. If you listen to "too many" they will throttle you. I have listen to three books before they shortened my selection to a few slightly unpopular books. When I listen to those, they will reduce it even further, until all you have left is the Mueller report. I reached out to them for a solution to this problem, maybe they can offer an actual premium membership that costs a bit more and not throttle members to such extent. Instead of working with me, they cancelled my membership for me! They just shut me out! Terrible!

My account has been locked because of an inquest my husband put into his bank. I called to figure out what I needed to do and this Padraig from Australia answered me. First of all it had kind of hard to understand what he was saying, he made me wait for so long on the phone. I got very frustrated and did curse, which I get wasnt great. But he was condescending, and absolutely horrible at trying to help me. He kept talking over me and mansplaining things to me like I was an idiot. He refused to give me actual guidance and was incredibly rude. This whole experience has tainted my respect for this company.

This has been an awful experience. We bought tickets for a show on Thursday the 11th at 7:30. We bought these tickets on Sunday night. The gpass, nor an email were given to me. The money was taken from my account, but tickets were never delivered. I proceded to begin calling and emailing Groupon about this. Their customer support is the worse thing in the world. I was lied to, given the run around, insulted even! From Monday till Thursday! I was told to wait, first 48 hours after the Groupon ended, the. 48 to 24 hours before the show begins, then I was told to call Ticketmaster. I called them and they said since Groupon charged you, then they need to give you the gpass. I called so many times, wasted so much time and money. At the end they made us go all the way down to the venue with proof of purchase to get these tickets, that is 45 minutes away from where we live. Just to refund us when we got to the venue! They think that that's the way to fix what they did! It wasn't! Giving me my money back had to be done or I would have reported them for thievery! This in no way fixes a ruined Mother's Day! Worse experience ever!

I have ordered from them before and stuff weren't as horrible as they could have been, but on my last order which was $100, they sent it to the wrong address, i don't know why this address was replacing my actual address, since that had never happened to me before i didn't check to see if they had replaced my real address with a different one! So they sent my package to the wrong address, when i complained about it they did nothing about it, kept sending pictures the ups tracking and i kept telling them, that that was not my address and they did nothing! Don't trust them!