ScribdReviews 883

I used scribd and then I canceled it. Almost 2 years later I realized that I have been charged every month $8.99.The card I have them I canceled and they still took money from my account every month. When I asked for my money back, they said I didn t cancel my membership and they only can refund me first 1 month then after another email 3 months and they wanna give me 14 months of free membership to Scribd. I don t want free membership, I want my money back.Fo not recommend. Scam

I found charges from this company appearing on my bill last month. I never signed up for Scribd. They have no customer service phone number. I have been working with customer service, via email, provided all of the banking information they have requested. Since I don't have the email address associated with an account, they can't find the account. Of course I don't have an email associated with an account, I NEVER SIGNED UP FOR AN ACCOUNT! Today, I find another charge on my account. Still can't get any help from customer service...

Two years back I subscribed to scribd to read some books and documents, however after not using it for awhile decided to cancel. Months later I found that scribd was still taking away my money, so I went into account settings to realise that it wasn't cancelled. So, i cancelled AGAIN. Now in 2019, I realise that scribd has still been taking money from me. I CANT STAND THIS ANYMORE. I went into the account settings to find exactly what a scam looks like, once you click cancel subscription, it comes up with a fake page intending to give you the impression that you have already cancelled. BEWARE- you need to scroll all the way down til you see this tiny looks that says something like, proceed to cancel. Only two pages later, will you actually be able to cancel subscription. THIS SKETCHY AND DECEIVING TRICK has made me so anxious that I am checking every week into my account to see whether I am still subscribed.

I remembered sending an email asking to cancel my subscription. Didn't hear a word from them.
8 months later, I found they charged me in July and November 2018, Jan, Feb March 2019.
It clearly says that Scribd just secretly put charges on my card -- if this is a monthly subscription, why I didn't get charged for August, September, October or December?
At the end, I only got one month of money back from my credit card company.
It is a shame! Soon people will realize their real color.

My husband has a Scribd account and my son set it up in my ipad and for some reason I started to get charged on my apple account, even though my husband and I don't share the same ID. By the time I realized, this had already been going on for 6 months! I talked to apple and explained what happened and they told me to cancel on my app, which I did but Scribd kept on taking my money, even though I stopped it and even deleted the stupid app. I talked to apple again and they refund one month only, out of 8! But, I just realized today that they had keep on charging me every month! In summary, I have tried to stop them to charging my account 3 times, today it will be the 4th time. This has been going on for more than a year! I want them to stop taking my money and a full refund! This is ridiculous!
Not even a phone number where I can talk to someone about this!

Last year I signed up for the trial. I forgot that I'd signed up and was charged $8.99, but it was no big deal. I had forgot to cancel it so it was my fault. I cancelled my subscription, or so I had thought, and assumed that was the end of it.

Recently I was checking my bank account and noticed that I was still getting charged for scribd despite trying to cancel months ago. I have been charged 4 times after my first initial erroneous charge in November. I have tried my best to cancel, but the website employs multiple deceptive tactics in order to stop customers from being able to cancel their subscription. These include:

1. Disguising buttons that you don't want to people to press.
2. Requiring an nontrivial amount of clicks to perform what should be a simple action.
3. Hiding successive cancellation buttons far down the screen on the mobile site, presumably so that some people trying to cancel assume they have already cancelled if they don't bother to scroll down far enough.

Altogether there are 4 different pages you need to get through.

After contacting me, they refunded $8.99. I am still owed $26.97.
Given that they are willing to scam users out of their money, I would advise anyone to NOT use Scribd.

I signed up for a 30 day free trial and loved it, decided to continue with the service. When my 30 days were over I was double charged ($8.99 twice). I figured this was a fluke so I just let it go. 30 days later I'm double charged yet again. I sent them a message, no response. Sent another message a week later, still no response. On the other hand I initially joined because of the "unlimited" amount of audios I could access. Turns out "unlimited" is about 2-3 audios a month then I only have the option of a very limited amount of no name books and classics that don't appeal to me at all. Again, very minimal selection even of these. So I cancelled and proceeded through all these pages (seems like it was 5 or 6) to "confirm" my cancellation. Get into the app today and it looks like I never cancelled. So I went through the process yet again. I'm due to be charged again in 2 weeks if this cancellation doesn't work and I don't want to give another dime to these lying crooks! They still owe me $18 for the 2 months I was double charged! Absolutely DO NOT recommend this for anyone. I will stick with audible. It's more expensive but at least they are honest and their customer service will actually respond to you and resolve issues.

Have been charged for several years monthly on credit card and never once was able to access my account and use the scribd services at all. No phone number for customer service is provided by scribd. All I get is canned answers to e mails that fail to address the problem at all. Ridiculous. In contrast, Audible customer service is excellent and I will have to stick with them. Meanwhile, I have to find a way to get scribd to stop charging my credit card. This is horrible. Very disappointed as I really liked what scribd claimed about their services and was eager to use it. Stay away from scribd! They owe me a refund.