David C.

I was an annual subscriber to Scribd over the past 6 years. The annual subscription cost was $47.99.

I received a warning that my subscription was expiring and my payment details must be updated. I attempted to do so using my valid credit cards but the site would not permit updating although my cards had been verified on the website.

Every time I contacted customer support I received the generic instructions on how to update payment details, but they never addressed that the website would not update after the card was verified.

My account expired and now I received this from Diane R:
"I'm so sorry for this, but we do not currently offer a purchasable annual subscription plan. The annual was still available for anyone that had a recurring annual subscription. However because your card was flagged as fraud and your account expired, we cannot actually offer a purchasable annual plan to you directly at this time, though we hope to be able to do so again in the future."