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I was an annual subscriber to Scribd over the past 6 years. The annual subscription cost was $47.99. I lost my wallet over the past year and got a new credit card number for the card I used to renew my subscription.
I received a warning that my subscription was expiring and my payment details must be updated. I attempted to do so using my valid credit cards but the site would not permit updating although my cards had been verified on the website.
Every time I contacted customer support I received the generic instructions on how to update payment details, but they never addressed that the website would not update after the card was verified.
My account expired and now I received this from Diane R:
"I'm so sorry for this, but we do not currently offer a purchasable annual subscription plan. The annual was still available for anyone that had a recurring annual subscription. However because your card was flagged as fraud and your account expired, we cannot actually offer a purchasable annual plan to you directly at this time, though we hope to be able to do so again in the future."
My response is STAY AWAY FROM SCRIBD AND THEIR PREDATORY SALES PRACTICES.
Stay away from this scam! We looked up Holiday Inn for reservations and called the number listed. We were never informed that they were a third party site that sold reservations at hotels at prices higher than advertised on the Holiday Inn site.
David hasn’t received any thanks yous.
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Empty.
Hi there! We're so sorry for the trouble and would like to escalate your case to a support specialist. Please email us at help@scribd.com, then update your review with your new ticket number and we will reach out to you shortly. Thanks!