ScotiabankReviews 273

My US pension is to be deposited and made available to me, on the 3rd of every month. Scotiabank DOES NOT follow the rules, nor the law, and forces me to wait up to 30 days before depositing MY MONEY into MY ACCOUNT! When I enquire about why the delays are happening, I am told they don't understand why, because there are no holds on my account. I call BS, because there have to be holds somewhere within Scotiabank. This money grubbing POS bank, is one of the absolute worst, on every, single level!

DO NOT BANK WITH SCOTIA!
Their employees know zero about banking, they will give you the run around, and if you phone they'll put you on hold endlessly.
Then they will say they will set up what you need in the future, but when you check in later, NOTHING WILL HAVE BEEN DONE! And the whole incompetent run around will start again.
I kid you not, they will put you on hold for hours, trying to figure out how to solve your BASIC(!) REQUEST.
Then if and when you ask for a manager or supervisor, to complain, the run around will just continue, putting you on hold endlessly.

I have tried going to 3 different branches and talked on the phone, with said above process, 3 times.
Now, is it super complicated what I ask?, you wonder. NO!
Just a stop payment.

It would have been, and will be, faster to go to a different bank and open an account there!

DO NOT BANK WITH SCOTIA, THEY ARE A JOKE!
Only time you'll be helped professionally is when you want to bring them (new) business.

-10 out of 0 stars

I did a deposit and I dont see the money in my account i need my money heeelllppppp! Please sought it out please I need my money

I've spent the past 2 years attempting to manage my account with Scotiabank Turks & Caicos. They have requested repeatedly forms of documentation like drivers license, passport, personal and business documents etc. etc. Yet they continue to make ridiculous excuses to keep me away from my $5525. I think they are simply trying to make me give up so they can steal my funds. Scotiabank, I have retained all the email communications illustrating how crooked you are. Care to challenge me to release these publicly and humiliate your company further?

My car loan is with them, I switched were they take payments, 6 calls later and still not fixed. Now they owe me money.
Now the just hang up up us.

Website for King & Nortflield in Waterloo says bank is open. I drove there and they are closed
Scotia bank doesn't care about it's customers, over the years I see a big decline in their service. I think it's time for me to change banks.

Scotiabank are Theives. Multiple occasions where my money was taken by Scotiabank without my consent. Have to wait for hours online to get transactions reversed.

Just phoned Scotiabank *******842 to enquire about opening a Momentum Plus Savings Account 5.15% for 5 months and 2.40% Welcome Bonus. Automated service advised wait to speak with agent is approximately 15 minutes. They just lost my business. I see they only have a rating of 1.24* meaning the majority of customers are dissatisfied with their service. No wonder stock has tanked.

I opened a saving account, but I did not get the interest, and their staff told me I will get it later since I just signed up for the account. After a couple of months of the investigation, the investigator, Hannah B, promised she will credit me back the interest and sent me a letter to sign it. She also mentioned I will get my fund back within 5-7 business days. It had been a month now, and she never credit me back the fund, and she just did not reply. Very dishonest and unprofessional banking service.

As I was charged twice on a purchase I call to get it cleared up. Waited to talk to someone just for them to transfer me then ending up just hanging up on me all together. I call back and it's an even more wait time then the first call. How does a person keep their cool when trying to talk to a bunch of idiots. 0 rating from me. From the looks of the other reviews, scotiabank should get their $#*! together. In the meantime I'll be closing my accounts while they try to figure out, doubt things will ever change with this bank though. Save yourself the hassles
And go somewhere else 100%

Bank won't release my LIRA. I met all the requirements to have it released early at 64yr, no income and retired. Been waiting months. They keep saying it's the government. First time it was her error. Reminded me today the age is 71yrs old. This after I told her I stopped spending money on food.

I am an existing customer and when you try to get anything done the people they have answering the phones are completely useless.

This is one of the most incompetent companies i have elver delt with they are even worse than the royal bank

I have been trying to deal with the Fraud department for 6 weeks and have spent hours on hold or left multiple messages to get a call back. The assistant manager at my bank says Fraud is not his department and I must deal with that department. Not with him. At this point they are putting interest charges on the fraudulent money that was taken from my account. Yesterday I received a letter stating they have opened an account to look into the matter and gave a phone number to call. I have spent several hours on hold and left several messages for a call back with no response. If this is customer service I can't say a good thing about it.

The customer service is absmal - the worst I have experience experienced in my life. I have to call about 5-10 times everytime I need a card delivered. Honestly, I almost feel like it is useless to call customer service because they quite literally never do the thing they say they will do to the point that they are just simply saying things. It has been a very stressful experience everytime and just based on these experiences, I would simply recommend to never make a bank account with this bank. Especially if you are someone whose bank account is the only way for them to access their money. Its quite exploitative of a bank to be so incredibly lazy to make it so hard for me to do simple things like access their bank account since money is the primary means to live.

I recently paid off my Scotia Mastercard in full.
Back story, the pandemic was hard! As a small business owner, I really had to rely on my personal credit to get by, my card expired last month and after paying it in full I called to get a new card. My request was denied, my card cancelled and the scotia rep literally said "scotia is not in the business of helping people"

I'm going to close my accounts.

If you are waiting for the investment support to give you your money, you got a long wait. They tend to like to hold your money so they can collect interest. Takes the investment department weeks to process any withdrawals. Their ratings are terrible and I can see why. Terrible bank, will move all investments to another bank if they ever release my money, long overdue. Are they that broke?!