Nessa C.

They canceled my flight on June 18,2023, due to their mechanical problem, and they asked us to pay for the hotel and meals ourselves first without any arrangements for that night. They said passengers can submit it to their website and be reimbursed it later. They are a liar and never respond to your request. When you contact them, they will ask you to submit to many different departments and say your money cannot be refunded. Hate this airline so much, just feel like they are a thief and have stolen money and are lying to me! It is the worst experience I had with an airline!

I opened a saving account, but I did not get the interest, and their staff told me I will get it later since I just signed up for the account. After a couple of months of the investigation, the investigator, Hannah B, promised she will credit me back the interest and sent me a letter to sign it. She also mentioned I will get my fund back within 5-7 business days. It had been a month now, and she never credit me back the fund, and she just did not reply. Very dishonest and unprofessional banking service.