I ordered Coco Mademoiselle and Fendi from this bunch... took longer than expected even though emails were exchange as to when they would arrive... finally received only to find 2 bottles of Coco. Contacted them and they said I could keep both bottles for the money I had paid (Fendi was cheaper). Realised that both bottles after looking at the packaging and the bottles which were imperfect. Why on earth can't these sites be completely shutdown I don't know. Understand from another consumer site that they have been reported to the Bulgarian authorities and the EU department who regulate suppliers. Feel stupid I was conned but hope others take heed and don't use them... they are worse than S#@!
Ive ordered Society by Bur berry and after a month of being told it was dispatched I have still seen nothing in the mail. Their phone number is no good and disconnected. I can never get anyone by email. Do not buy from this company I need to see if I can get my money back.
I'm afraid I was sucked in to this website. I was after a perfume that had been discontinued. They make out that they have offices in London, but no address. The item arrived from Bulgaria, The bottle was leaking and you can clearly see that it's a fake. A total rip off and will be reporting it to my credit card company! DO NOT USE!
Absolutely Conned! Purchased Aftershave, came from Seychelles, two weeks late then low and behold not what I ordered! Straight away I know well you can say bye bye to that. I have completely lost faith. Oh how I wish I had found this site. I will be using this site from now on. Luckily I did not waste more money returning it to Seychelles.NOT going to be caught out. Again.
I wish I had taken the time to 'check out' this previously untried website, as like many other consumers I was sent the wrong perfume (for 2010 christmas present), naively returned the perfume for a replacement (further adding to 'lost money') and have heard nothing more from them since they emailed saying the product was in the post!
Ordered from them 6 weeks ago. Have not received Lancome although i was charged when ordered. Have inquired 6 times. Responded falsely 4 times. Is there no oversight of fraudulent sites? I wish i had read these reviews before i ordered but thought with the name scentmall it would be from uk/us. What a sham!
I have ordered two bottles of Gloria and received two bottles of fake coco chanel perfume gutted as it cost me more than £60 for the rubbish. I have since found all the reviews and am going to persue this through my bank as advised on this site and report this to watchdog etc I will keep you updated. Please please do not buy anything from this site!
I ordered perfume from this site and they sent me a fake product. I contacted ECC and they gave me the contact details of a person in scent mall's complaints department. It took a while, but they gave me a refund. So, the best thing to do is flood this guy with emails (*******@perfumes.bg). He'll soon get pissed off with too many emails and they might stop ripping folk off.
I paid for a 100ml Pure poison on 12th May 2011 - I received an immediate payment receipt, followed by immediate dispatch notice (which I felt highly unlikely!) along with a Royal mail tracking number, that has consequently never been recognised by RM website. Item never received and any email i've sent has been returned. What fooled me was the fact that I found this website on price dumper and thought it must be genuine... Big mistake! Do not throw your hard earned money away - don't buy anything from this site they're thieves!
Part of the Scentmall scam system - see full comments listed under scentmall.net They operate several websites including scentmallcatalog.com All are scam sites. They will either deliver nothing or occasionally ship fake rubbish. Check on google with 'scentmall' plus 'scam' or 'fraud' or 'fake' - hundreds of thousands of people have been ripped off. These are major international scammers stealing millions of pounds from people.
They sent the wrong perfume which I then had to return to Bulgaria at my expense and which they now reckon hasn't reached them. Oh and the UK phone number doesn't work and now emails are bouncing back as undeliverable...
Terrible! After waiting 3 weeks for delivery and no answer to emails, I finally received package to find I'd got Angel instead of libertine by Vivienne Westwood. I'm so angry, please Avoid this website they are con artists!
Quickly realised after ordering the product and no confirmation email that I'd been fooled into purchasing, no reply from phone, or replies to email.
This company is a fake as their products, if you actually get anything, they advertise on Google heavily - Google should act!
Like a lot of people I too have been conned. Avoid this company like the plague!
Order placed 7 weeks ago, wrong perfume sent, cost me £7 to return and haven't heard anything since. Have learnt an expensive lesson!
I have today received a fake bottle of Coco Chanel Mademoiselle, which is not even close to the brand I ordered. Wish I'd found this review site before trading with them. Haven't received a response to my e-mail and it looks like I'm about to learn a costly lesson...
Looked genuine
Sent the wrong scent which I returned and paid the return postage and then silence and no further delivery
£58.00 totally wasted
Please don't use this site even though it looks tempting
Wish I had checked this company out before ordering my favourite perfume - which has been discontinued. Too good to be true now I know - but was overjoyed at the thought of finally getting a bottle or two! That was in October. I was sent the wrong perfume and immediately contacted them - umpteen e-mails and phone calls later, I am still waiting for the correct perfume to be sent. The company is a con - and consumers should be aware of their business ethics - or lack of them! I have ensured that all my family, friends and colleagues do not use this company.
DO NOT BUY FROM THIS WEBSITE! I wish I had read reviews on this website before I purchased. They don't send your perfume for weeks, when they do send it out to you its actually the worst fake ive ever seen, they don't even try to look ligitemate. You can't contact them, the phone number (in bulgaria might I add) doesnt work! They don't email you back, the stuff they have sent actually smells like cat wee! Its discusting! They shouldn't be allowed to get away with it. Waste of time and waste of £60! :( hope other people see this before they visit that site
As per all the other emails that I have read I have experienced ordering one product (armani city glam) and receiving another (Channel Coco Mademoiselle) which is counterfeit. I have tried to contact them but with no luck so far!
I am going to consumer rights with regards to this company and warn others to not be taken in and ripped off!
Scent Mall should be avoided at all costs! I bought a bottle of Armani Code (which I have been wearing for enough time to recognise a fake bottle) and was sent a bottle of fake, truly putrid 'perfume'. When I complained the company apologised for (in their own words) the 'inferior product' and said that if I sent it back they would offer a refund or a new bottle of Armani Code. Stupid me in that I believed them and sent them back the product. I have heard nothing from them since.
This company is based in Bulgaria and yet operates with a UK front. It should be prevented from preying on any more innocent people.
Save your money to buy perfume from genuine sites. Scent Mall is a cowboy operation. I have reported them to Trading Standards.
Overview
Scentmall.co.uk has a rating of 1 stars from 123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentmall.co.uk most frequently mention credit card, fake bottle and wrong perfume. Scentmall.co.uk ranks 251st among Perfume sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members