Scentmall.co.ukReviews 123

I paid for a 100ml Pure poison on 12th May 2011 - I received an immediate payment receipt, followed by immediate dispatch notice (which I felt highly unlikely!) along with a Royal mail tracking number, that has consequently never been recognised by RM website. Item never received and any email i've sent has been returned. What fooled me was the fact that I found this website on price dumper and thought it must be genuine... Big mistake! Do not throw your hard earned money away - don't buy anything from this site they're thieves!

I ordered Coco Mademoiselle and Fendi from this bunch... took longer than expected even though emails were exchange as to when they would arrive... finally received only to find 2 bottles of Coco. Contacted them and they said I could keep both bottles for the money I had paid (Fendi was cheaper). Realised that both bottles after looking at the packaging and the bottles which were imperfect. Why on earth can't these sites be completely shutdown I don't know. Understand from another consumer site that they have been reported to the Bulgarian authorities and the EU department who regulate suppliers. Feel stupid I was conned but hope others take heed and don't use them... they are worse than S#@!

I ordered a discontinued perfume from this Website two months ago, thinking I had found a site that still had old stock as everywhere else had sold out and the site states that its all genuine stuff. However to begin with they took two lots of money! I requested one lot back straight away, this took a month to get back. The perfume arrived and it was clearly FAKE, so I sent it back and it took another month to get the rest of my money back, so all in all in took two months to get a refund! I will NEVER BE USING THIS WEBSITE AGAIN. If there is someone who is having trouble getting their money back as I was you will find that you get no response from most of the emails on the website, but I did get one lady's email that appears to work, so here it is for anyone to use - *******@perfumes.bg.

Part of the Scentmall scam system - see full comments listed under scentmall.net They operate several websites including scentmallcatalog.com All are scam sites. They will either deliver nothing or occasionally ship fake rubbish. Check on google with 'scentmall' plus 'scam' or 'fraud' or 'fake' - hundreds of thousands of people have been ripped off. These are major international scammers stealing millions of pounds from people.

DO NOT BUY FROM THIS WEBSITE! I wish I had read reviews on this website before I purchased. They don't send your perfume for weeks, when they do send it out to you its actually the worst fake ive ever seen, they don't even try to look ligitemate. You can't contact them, the phone number (in bulgaria might I add) doesnt work! They don't email you back, the stuff they have sent actually smells like cat wee! Its discusting! They shouldn't be allowed to get away with it. Waste of time and waste of £60! :( hope other people see this before they visit that site

As everybody else i ordered my perfume and received the wrong one, sent in back and then didn't receive the one i ordered. After numorous attempted emails i contacted the ECC in Buligaria who told me to email Ognyan Kostadinov from Scentmall complaints department. I have just received an email from him saying i will get a full refund with 7 days and if i don't to recontact him. And if that doesn't work am i to contact the ECC again for further investigation. Fingers crossed i'll get my money back. I ADVISE EVERYBODY TO EMAIL HIM TO GET YOUR MONEY BACK. HIS EMAIL IS *******@perfumes.bg I Will let everybody know if i get my refund

This company comes as a top google hit on many rare and discontinued perfumes. Their website looks professional and choice can be overwhelming for collectors and perfume lovers. I have ordered a bottle of lovely Sotto Voce by Laura Biagiotti, but what I got insteda was a battered bottle of Coco by Chanel. Obviously didn't want it, phoned the company (which turned out to be based in BULGARIA) and requested a return. Then shipped the perfume back, with a proof of posting, and never heard from them since. Have tried to send them e-mails 3 times, no response, nobody is answering the company phone either. Tonight my husband has had a little search- and it seems thay are well known internet scammers, ripping off people in the whole Europe. They always send you unrequested item (totally fake), then instruct you to send it back, and they're gone. Have been doing it for quite some time now, have changed their name from #WHITED SPAM#. co.uk to #WHITED SPAM#. Net to most recently #WHITED SPAM#. Org. There are hundreds of reports from their victims on the internet. Please do not be tempted to buy from them- they're plain con artists. Nobody ever got an ordered item from them! I have made a dispute claim at my bank, moreover I have blocked my card, as I don't feel comfortable knowing that scammers like that are in possesion of my credit card details. PLEASE EVERYBODY BEWARE OF THEM!

I purchased Coco Madamoiselle by Chanel in the 100ml size for mny daughter as a christmas present at a cost of £68.73p, good deal I thought. My daughter has just phoned to say it smells different from her existing aroma and the packaging is not the same. I have e-mailed Scentmall but did not see this site until now. They are clearly dodgy so do not use them as they will ignore you. Phone does not work either. I will speak to my bank to see what they can do as suggested by one of your other postees. I am embarrassed to say the least.

Mark G.