Scentmall.co.uk Questions & Answers

I ordered Christian Dior Dior Essence on 13th August and made payment via Money Booker. I have not received my perfume and despite emails I have received no response. I contact Money Booker and was advised that they have no complaints recorded about this company - I referred them to the reviews which they seemed totally disinterested in. They said they would investigate and would email. To be fair they have emailed me but the content has concerned me which is 'We will contact them and if no reply in 5 days would consider your case as non-delivery and further action taken. However all send and receive money transactions are instant, final and irreversible as stated in terms and conditions' This does not instill me with confidence. I am now of the opinion that I may not get my perfume and if I do it will probably be fake and in any event wont get my money back! Also I have contacted Trading Standards and this company is in Bulgaria!