Scentmall.co.uk

PLEASE! Under NO circumstances use this company or its website! I so wish I'd found this reviews site before I purchased my item! I ordered a 100ml edt bottle of Christian Lacroix Tumulte Homme as a Christmas present: I received a bottle of Chanel Allure Homme Sport, and it's not even a legal copy! I have emailed Chanel over this matter and now await their reply. I have also emailed Scent Mall direct and the result? NO REPLY!. I tried to leave feedback on their website, but guess what? My review wouldn't register! ALL the reviews on their website are fake/made up! There's even a "wonderful" email from Linda Ronstadt: pulleeease! You'll be telling us next that Barbra Streisand and Diana Ross shop here!
It would seem that I am experiencing the same problems with this company as lots of others: PLEASE DO NOT USE SCENT MALL; THEY WILL CON YOU AND TAKE YOUR MONEY! THEY SHOULD BE BANNED FROM TRADING!

Disgusting and day light robbery. You get locked up for theft but these get away with it. I got ripped off twice because Scent Mall said my payment wasn't processed succesfully. I submitted my card details again and then got two orders. I asked for one to be cancelled and they said this can't be done. I then asked for the whole orders to be cancelled as i hadn't received them and they said i'd receive my delivery within 7 days of despatch This was 3 weeks after ordering. Unfortunately my neighbour received my delivery as i was going to refuse delivery, i opened the contents and again like so many have received 4 bottles of fake Chanel that i didn't order. They can't be reached by phone and is a waste of time emailing. Now going through Visa complaints dept and trading standards along with watchdog too as well as warning as many people as possible before any more make the same mistake i did. Under no circumstances should you use Perfumes.bg, Scent Mall.net,. Org. co.uk or any other site they call themselves. They will take your money and deliver fake, badly packaged junk. I will not be giving up easy on this one, they shouldn't be able to get away with it!

I found Scentmall when looking on google shopping results just over a month ago. Prices seemed quite good and had a quick look around but couldn't see any negative reviews so went ahead with a purchase of 100ml Chanel Allure and 100ml Armani She.

When they arrived just over a week later everything seemed fine, apart from they'd sent Armani Diamonds instead of She, so I emailed them and within a few hours they got back to me offering an exchange or a £15 voucher - originally I was just going to keep them till xmas as they were Christmas presents, however when I searched for the Scentmall website to look at what they had to use the code on I found several websites like this one, so I opened the fragrances...

On opening the Chanel Allure Sport was clearly in a fake bottle and was already worn and colouring coming off. I tested some and it actually seemed ok and lasted a while. I sprayed a bit more and then tried some original Chanel Allure at Boots and it was actually 100% the same smell, although not quite as strong - my guess is it's watered down. It isn't too bad though.

My girlfriend done the same with the Armani Diamonds and she doesn't think the smell is the same and it's certainly not as strong, she was actually going to throw it away before I talked her out of it. I only wish I'd managed to see reviews like these one or been awake enough to make sure I used Paypal and avoided it.

PLEASE PLEASE PLEASE DO NOT BUY ANYTHING FROM THIS WEBSITE, FAKE GOODS, NO PROTECTION FOR THE BUYER DUE TO LOCATION OF SELLER BEING IN BULGARIA, NO UNDERSTANDING OF CUSTOMER SERVICE (THEY LIKELY CAN'T SPELL CUSTOMER SERVICE) & ONE SHABBY & SHADY SET-UP.

Please don't be fooled by the website, it is very cheap & easy to set-up a swanky website which is easy to use & does exactly what you would expect it to.

Purchased Chanel Allure 50 ml, received Chanel Allure 100 ml but clearly fake, the kind you can purchase down the local market or from your dodgy friend! A blind person could tell the difference between what I received and the real thing. The people associated with this website are morons if they think we can't tell the difference, so this leads me to believe that they are just plain thieves & crooks.

Please don't buy from these people, who knows what our money goes towards, organised crime perhaps! CAVEAT EMPTOR (Let the buyer beware)

From a very unhappy person, & no, i have never posted any negative reviews for anything before & would not want to damage the reputation of any reputable business or company, but felt the need this time, I am a genuine 100% rated ebayer seller/buyer & a very honest person.

THIEVES WHO I HOPE NOT TO MEET ANYTIME SOON!

I too have been scammed

Back in August I ordered mums birthday present, a hard to find perfume, why the alarm bells didn't ring then I don't know.

Delivery was attempted while we were on holiday so the item was returned to sender, I contacted Scentmall via their online contact form in September to ask when it would be re-delivered, I had no reply, after further contact they said it would be re-despatched, I waited and waited and waited, no perfume. I contacted them again via their online contact form and had no reply, i sent more online forms across to them chasing my order and then told them I wanted my money back, no refund was given. I contacted them telling them i was reporting them to BBC watchdog, Consumer Direct etc etc and got a reply with my order info on it as I had requested. I telephoned them after not receiving my money and was told I would be contacted by someone to arrange this, this was not done. I've tried to find them under scentmall.net but they've (unsuprisingly) changed their domain name again, this time to wwwscentmall.org. I have today reported them again to BBC Watchdog and ECC UK and have sent them another online contact form telling them so, and that I am demanding my refund and will persue the matter as fraud if I am not refunded.

Sorry this is happening to other people. They're on Facebook to add as a friend!

Hopefully we'll bring these scammers down, I'd urge everyone to contact Watchdog again using *******@bbc.co.uk with the subject SCENTMALL.NET so they can see a number of complaints being sent all at the same time.

The people who run this website or poor excuse for one need shooting! Infact that would be a waste of a perfectly good bullet. I would not thow water at these con artist swines if they were a blaze and screaming help!.

I too innocently tried to purchase a bottle of perfume that i believed has been discontinued everywhere so when i found it for £35 i was delighted until i recived the package. The bag was battered, ripped etc and to my horror when i opened it no receipt invoice compliment slip etc just an obvioulsy seriously fake bottle of chanel mademoiselle which was no where near what i ordered didnt even open it thankfully just emailed them and they emailed me the same bull$#*! they have gave most people " keep it we give you a voucher or send it back and foot the bill! So i did this and heard nothing!. This was on the 15th of september and i have been emailing every day and calling their fake phone number every day since then then. They will not be getting away with this i am getting my money back from my bank thankfully but i will be going after them from EVERY LEGAL ANGEL POSSIBLE CONTACTING WATCHDOG AND THE ECC THEY WILL PAY FOR THIS I WILL ALSO BE USING THE ADVISE OF ALL OTHER PISSED OFF PEOPLE TO DRIVE THESE ARSEHOLES AWAY AVOID THEM AT ALL COST CONNING SWINES!

EVERYBODY PLZ BOMBARD - ** FOR YOUR REQUEST FOR YOUR MONEY BACK. HE IS THE REGISTRANT FOR PERFUMES.BG - THE ROBBERS WHO TAKE OUR MONEY FROM OUR ACCOUNTS WHEN WE INNOCENTLY PURCHASE FROM SCENTMALL.CO.UK OR SCENTMALL.NET (WHATEVER THE CROOKS CALL THEMSELVES). IF YOU CHECK WITH YOUR BANK OR VISA YOU WILL SEE THAT IT SHOWS UP AS PERFUMES.BG WHEN YOU PURCHASE FROM SCENTMALL. PLZ EVERYBODY WHO HAS BEEN CONNED AND ROBBED - BOMBARD THIS CHEAT WITH EMAILS FOR YOUR MONEY BACK AND WHEN COMPLAINING ABOUT SCENTMALL TO THE UK WATCHDOG & EUROPEAN CONSUMER CENTRE - BULGARIA - PLZ ADV OF THIS CHEATS EMAIL ADDRESS. THEY MUST NOT BE ALLOWED TO CONTINUE TO STEAL FROM INNOCENT, TRUSTING PEOPLE. CAN EVERYONE PLZ ALSO EMAIL WWW.BBC.CO.UK/WATCDOG AND COMPLAIN.! PLZ ALSO NOTE!
DOMAIN NAME SCENTMALL.CO.UK
REGISTRANT PERFUMES LTD
REGISTERED THROUGH GODADDY.COM.INC
THEIR REGISTRATION HAS BEEN SUSPENDED FOR SPAM & ABUSE.
YOU CAN FIND THIS INFO ON WHOIS (THROUGH BBC WATCHDOG WEBSITE - JUST CLICK ON THE LINK).
THIS WOULD EXPLAIN THEM CHANGING FROM SCENTMALL.CO.UK TO SCENTMALL.NET
THANK YOU THANK YOU THANK YOU

DO NOT VISIT OR PURCHASE ANY THING FROM THIS COMPANY/WEBSITE-THEY SELL COUNTERFEIT/FAKE PRODUCTS AND WHEN YOU TRY AND GET A REFUND, THEY FOB YOU OFF WITH OFFERS OF VOUCHERS ETC. I PURCHASED CHANEL ALLURE SENSUELLE RECENTLY AND WITHIN MINUTES OF PLACING THE ORDER, I VISITED THIS WEBSITE AND READING THE COMMENTS, I CANCELLED THE ORDER WITHIN 15MINS! THEY TOOK PAYMENT FROM MY BANK AND WHEN THEY EVENTUALLY ANSWERED ONE OF MY NUMEROUS E-MAILS, THEY STATED THAT THEY COULD NOT CANCEL THE ORDER.THE SAID ITEM ARRIVED AND IT IS QUITE CLEARLY A FAKE. I E-MAILED AND ASKED FOR AN IMMEDIATE REFUND, THEY REPLIED OFFERING A FULL REFUND IF I RETURNED IT OR I COULD KEEP IT AND HAVE A £20 VOUCHER. NO DOUBT TO PURCHASE FURTHER FAKE PERFUME! I DECLINED THEEIR OFFER AND I HAVE INITIATED A DISPUTE PROCEDURE WITH MY BANK OVER THIS. I HAVE HAD TO RETURN THE SAID PRODUCT TO TO THIS, AT A COST OF £3.13... I WAS SURPRISED AT HOW CHEAP IT WAS TO SEND IT BY AIR MAIL. MY BAND HAVE STATED THAT THEY WILL PURSUE A REFUND. HAVING READ SOME OF THE OTHER COMMENTS ON THIS WEBSITE, THOSE OF YOU WHO HAVE PAID BY DEBIT CARDS SHOULD CONTACT YOUR BANK AND DO THE SAME. YOU WILL HAVE TO RETURN THE SAID PRODUCT IF YOU HVEN'T ALREADY. HOPE THIS HELPS