JEFF d.

As i have posted before, I also have had problems with this company. They sent me a fake bottle of allure sensuelle perfume and i got the usual promises of a refund etc etc. I lodged a dispute claim through my bank and i returned the said perfume. I also complained to the EEC TRADING STANDARDS INSTITUTE who were most helpful.my bank refunded the cost of the perfume and after several months and hundreds of e-mails i even got a refund for the return postage from scentmall! They have until 22/01/11 to dispute the 'chargeback' that my bank has sorted out.don't give up on this, keep e-mailing them and complain, complain to the EEC, and as your bank to start a dispute process... it may just work! Best of luck

DO NOT VISIT OR PURCHASE ANY THING FROM THIS COMPANY/WEBSITE-THEY SELL COUNTERFEIT/FAKE PRODUCTS AND WHEN YOU TRY AND GET A REFUND, THEY FOB YOU OFF WITH OFFERS OF VOUCHERS ETC. I PURCHASED CHANEL ALLURE SENSUELLE RECENTLY AND WITHIN MINUTES OF PLACING THE ORDER, I VISITED THIS WEBSITE AND READING THE COMMENTS, I CANCELLED THE ORDER WITHIN 15MINS! THEY TOOK PAYMENT FROM MY BANK AND WHEN THEY EVENTUALLY ANSWERED ONE OF MY NUMEROUS E-MAILS, THEY STATED THAT THEY COULD NOT CANCEL THE ORDER.THE SAID ITEM ARRIVED AND IT IS QUITE CLEARLY A FAKE. I E-MAILED AND ASKED FOR AN IMMEDIATE REFUND, THEY REPLIED OFFERING A FULL REFUND IF I RETURNED IT OR I COULD KEEP IT AND HAVE A £20 VOUCHER. NO DOUBT TO PURCHASE FURTHER FAKE PERFUME! I DECLINED THEEIR OFFER AND I HAVE INITIATED A DISPUTE PROCEDURE WITH MY BANK OVER THIS. I HAVE HAD TO RETURN THE SAID PRODUCT TO TO THIS, AT A COST OF £3.13... I WAS SURPRISED AT HOW CHEAP IT WAS TO SEND IT BY AIR MAIL. MY BAND HAVE STATED THAT THEY WILL PURSUE A REFUND. HAVING READ SOME OF THE OTHER COMMENTS ON THIS WEBSITE, THOSE OF YOU WHO HAVE PAID BY DEBIT CARDS SHOULD CONTACT YOUR BANK AND DO THE SAME. YOU WILL HAVE TO RETURN THE SAID PRODUCT IF YOU HVEN'T ALREADY. HOPE THIS HELPS