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Scentbird

How would you rate Scentbird?
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Minnesota
1 review
3 helpful votes
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Deceptive renewal practices & can't call
February 10, 2023

Initially thought this would be a great subscription, except any decent perfume comes with an additional $10 charge on top of the $150 you pay for 6 months. Then they failed to communicate the renewal date and amount and just charged me! I contacted them with hours of the charge asking that they cancel and refund but they refused to refund me, oh but sure we will cancel for future! Effectively guaranteed I will never use them for myself or as a gift. Way to burn bridges guys!

Date of experience: February 10, 2023
Jessica L. Scentbird Rep
over a year old

Hi Susan, sorry to hear that your experience with us wasn't as great as it could've been! Kindly note that all Premium fragrances have an upcharge cost to them. In order to be transparent with our customers, a notification is displayed prior to you adding such Premium fragrance to your queue and you have to OK it in order to proceed further. Once you confirm that you're ok with paying extra for such fragrances, our system charges you for such fragrances automatically. But, we make sure that our customers get better deals at www.scentbird.com than those they'd get from a conventional store. In case if you don't want to be charged extra, you can just add non-premium fragrances to your queue. In case if you don't want to be charged for the upcoming month, you'll need to cancel your subscription prior to the cut-off date (one day before the billing date). Let us know if you have any questions, we're always available via our social media channels. Thank you :)

Maryland
2 reviews
0 helpful votes
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Loving the journey!
April 22, 2023

I love sampling different fragrances! Scent Bird offers such a huge variety of scents to test and purchase. I really enjoy the size and packaging, so pretty! I stopped purchasing fragrances for myself, but now, it's all about me. I love it! My only drawback is that I wish they arrived the first week of each month.

Date of experience: April 21, 2023
Jessica L. Scentbird Rep
over a year old

Hi there, we are delighted to receive such positive feedback from you! Our dedicated team works tirelessly to ensure that our customers' expectations are not only met but exceeded. It is incredibly rewarding to know that we were able to do just that in your case, and we appreciate you taking the time to share your experience with us and the wider community ❤️. Thank you for your support! With regard to the delivery dates, it's possible to make changes to your processing/billing dates, so that monthly orders are delivered at the beginning of each month. Email support@scentbird.com in case if you want your account to be arranged that way.

Michigan
2 reviews
5 helpful votes
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My first and was my last months fragrance subscription. Was destroyed. Entire month sent email for replacement. Never got response next month subscription was fix to be sent. Cancelled. Why should I pay for another month when they can't even get first right are respond back. Finally got response but still waiting on replacement. This company sucks. If they refunded my money and gave me three free months. I would still feel cheated. Scentbird can suck my you know what

Date of experience: July 13, 2023
Jessica L. Scentbird Rep
over a year old

Hi Michael, very sorry that your experience with us wasn't as smooth as it could've been. Unfortunately, due to the policies, we have in place, we can't refund payments for the orders that were already shipped out. However, rest assured that we always send out free replacements for damaged/leaked/missing orders. In case if for some reason you haven't received the promised replacement, our Team is always available for further assistance in making sure you receive what was expected. We're always available via email support@scentbird.com or via our social media channels. Please feel free to reach out any time.

Massachusetts
1 review
10 helpful votes
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For someone like me who is obsessed with perfume and always smelling good this is the perfect set up. They take money out of my account once a month, and it's not that much (I get 2 fragrances). I love that I get to pick all my fragrances ahead of time but can go back into my queue any time I want and change things.

Date of experience: November 7, 2020
Jessica L. Scentbird Rep
over a year old

We are so grateful for your kind words, Beth. ❤️ Thanks for sharing your review with us and the community!

Alaska
1 review
0 helpful votes
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I enjoy this subscription but will not keep using it regularly due to the price. Add it up over a year and you've spent a pretty penny on a small amount of joy. They are also upping their prices next month.

Date of experience: March 18, 2021
Jessica L. Scentbird Rep
over a year old

Hi Laura, we appreciate your feedback and we’re sure to pass it along to the team! Just for context, we've updated our subscription pricing for our 1-piece plans only: from $14.95 to $15.95. With these price changes, we’re improving personalization on our website as well as expanding our fragrance collection so you have more fragrances that you can try. Kindly note that prices won't change for existing subscribers until June. If you get queries in the future, please email us at socialsupport@scentbird.com and our team will respond to you shortly.

California
1 review
0 helpful votes
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Long wait times
November 18, 2022

Sometimes u wait up to a month over the time expected to get ur monthly order. I had an October scent come in at the end of November so they missed one month saying they will give me 5$ off no refund for my month that never arrived.

Date of experience: November 18, 2022
Jessica L. Scentbird Rep
over a year old

Hi Calvin, we are very sorry for all the frustration caused by our processing and shipping times! Kindly note that since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 5 business days after billing (please add shipping time from here). In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to 10 business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! We appreciate your feedback and will forward it to our Management Team ❤️ Meanwhile, feel free to email us at support@scentbird.com if you need any help. Thank you.

Pennsylvania
1 review
0 helpful votes
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Not what it looks like.
June 4, 2022

I got my first order and found it was packed into a small lipstick looking container, I don't remember being told it would arrive that way, but it certainly did try to act like you would get the bottle instead of this rediculous looking tube. Talk about taking the fun out of buying cologne. It smelled watered down and not like the original one I smelled. These guys are like the guy 15 years ago trying to sell you every scent on the street from a backpack. Looks like that guy blew up. There is no contact to stop your subscription. If you feel displeased with this service you could be stuck for a minute. There is no way to get out easily. Not happy at all. I feel it's a rip off and doubt these are the real scents. Hopefully I figure out how to cancel, right now they trapped me.

Date of experience: June 4, 2022
Jessica L. Scentbird Rep
over a year old

Hi Stephen, sorry to see your disappointment with the product you received. Scentbird is a scent, beauty, and wellness discovery platform. This information is available before you purchase on our website before you pay for it- on the checkout page and our FAQ page. We do demonstrate some of the full-size bottles on products' pages since this is the way customers can recognize them even without remembering the names. All of the products that we offer are 100% authentic. We do not alter the scents in any way. Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service, but this should not affect the fragrance or the staying power of the fragrance. Authenticity is something that we take very seriously. We'll be very glad to help you cancel your subscription for you. Just contact us through Instagram DM or Facebook PM, or email us at socialsupport@scentbird.com & we'll help you out ASAP. Thanks so much!

Texas
1 review
1 helpful vote
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It needs work
December 18, 2020

I currently receive three bottles per month. It was difficult at first, because you can't test any of them out. I also don't like the bottles they come in. I wish they were like mini versions of the original ones or at least personalized in some way. The cases are also not even close to worth the money.

Date of experience: December 18, 2020
Jessica L. Scentbird Rep
over a year old

Thank you for your honest review of our service, Payton. I'll definitely pass your feedback on to the rest of the team. Kindly note that we're currently working on improving the aesthetics of our products and will soon be able to release something outstanding! Stay tuned for updates on our website.

Colorado
1 review
0 helpful votes
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Ok I guess
May 27, 2024

So far I've gotten 3 different scents. Waiting on my 4th. And I'm not impressed at all. 17$ a piece and they all smell like old powder. My next one is a ln Ariana one, and im Hoping I like that one. At this rate, I'd rather go into a store and smell samplers just to find a good one. I'm going to keep ordering a few more just in case it was hit hit and miss. So far, feels like a waste of money. Even at this price.

Date of experience: May 27, 2024
Jessica L. Scentbird Rep
11 months ago

HI there! So Sorry to hear you're not loving your scents so far.😔 We totally get that fragrances can be hit or miss sometimes, and it's disappointing when it's not something that speaks to us. To make it up to you, we'd be more than happy to send you a one-time courtesy replacement of your choice, on us! Please reach out to us at support@scentbird.com📨 if this interests you. We hope your upcoming fragrance by Ariana Grande will be a win as well. If you ever need help picking out a scent, just let us know—we're always here to help!💖🥰

Spain
7 reviews
0 helpful votes
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Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers.
Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price.
I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online.
I recommend!

Date of experience: June 6, 2024
Jessica L. Scentbird Rep
11 months ago

Thanks so much for your awesome review! 🌟 We’re thrilled to hear you’ve had such a great experience with Scentbird. We love that you’ve chosen us as a gift for people in your life—sharing the love! 💖 You motivate us to keep improving our service. Thanks for recommending us, and happy scent hunting! 😊✨

Virginia
1 review
1 helpful vote
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Amazing!
December 30, 2023

I love every scent I got so far! They definitely do arrive in a timely manner and I've gotten every single order I've placed. Even the ones from my subscription and they stay having sales! I have a larger collection of Purdue's I've never heard of and I love them just as much as the popular ones! The cases are cute as well! I really hope they add Valentino to their variety! They definitely have some name brand ones too. Hopefully they add Chanel too! I also like how you can purchase full size bottles too but hopefully they will do that for all perfumes!

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+5
Date of experience: December 28, 2023
Jessica L. Scentbird Rep
11 months ago

You're a star, Avanti!✨ Chanel is definitely on our wishlist!📃 Thank you for being a part of our family!🤎😘

Texas
1 review
0 helpful votes
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Not Bad
April 3, 2023

This is my first month with scent bird. I received a very nice scent, very similar to a scent I'd like. I'm just curious as to what I will be charged the following month as well as what is the little spec floating in my bottle. I took off the label so you could see it better. And I also cannot get back into my account? Every time I try it says the website is down, both on my laptop and my phone.

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Date of experience: April 3, 2023
Jessica L. Scentbird Rep
over a year old

So glad that overall you're enjoying your fragrance discovery journey with Scentbird, Olivia ❤️ But the quality of the vial you received doesn't sound right at all! We process and ship out all of our fragrance vials in perfect condition. Our Team makes sure that each vial you receive is brand new, freshly filled, and not tampered with in any way. Could you please contact us at support@scentbird.com so our Team could look into it and make things rght? Thank you!

Canada
1 review
0 helpful votes
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Explore different sides of you.
December 6, 2022

Im really glad I found scentbird as most fragrance delivery companies didn't deliver to Canada. Their application interface is easy to use and building your profile based on my taste was seamless and fun. I've always loved fragrances but could never commit to buying full volumes so this company allowed me to explore and discover different scents I never thought I'd otherwise try. Different scents bring out a different side of me, and I'm loving it. Customer service has been very pleasant and swift when I had to request for a refund on an error purchase I made. Highly recommend this company.

Date of experience: December 5, 2022
Jessica L. Scentbird Rep
over a year old

Hi Wilfredo, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!

Indiana
1 review
0 helpful votes
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New experiences
March 29, 2022

I really enjoy having the option of trying expensive fragrances without paying out the easy 60 dollars for an once of something you may not like all that much. I mean 3.4 oz can last a really long time so you want to you're going to enjoy what you're investing into. I think cologne can be important especially when it comes to taking pride in yourself and making an impression. I love Cedar, Sandalwood, Clove and Patchouli (in small doses). So it gives me a chance to look through designer brand products to see if anything matches my preferences. I love this subscription and can't wait to receive the next!

Date of experience: March 28, 2022
Jessica L. Scentbird Rep
over a year old

We're SO happy to hear that you are loving our service, Steven! We appreciate your review very much :)

California
1 review
0 helpful votes
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I've worn the same three perfumes my entire life so this has been the perfect way for me to discover new scents. I haven't had any trouble with my account or receiving products. I was ordering one per month and have increased it to two now. The quiz you take to find the scents you prefer is very accurate and it helps them choose a perfume you may enjoy if you didn't pick one. I love this company and I'm glad I didn't steer clear of them based on negative reviews I read before signing up. I think everyone should do it if you enjoy receiving monthly gifts.

Date of experience: December 28, 2022
Jessica L. Scentbird Rep
over a year old

Thank you for your love and loyal support, Michelle ❤️ We're thrilled to hear that you enjoy trying out the scents that we offer.

Canada
1 review
0 helpful votes
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Fun way to try scents
November 7, 2022

I really enjoy trying different types of perfumes, and you get enough to actually play around with. Customer service was responsive when I had a question. Selection is varied. I recommend as someone who is interested but never got into scents due to price and intimidation. The way you smell can really make you feel better. Quick note: scents interact with your skin, so sometimes something that smells amazing on a friend becomes unpleasant on you, so being able to try, and not just a one time sample, is really nice.

Date of experience: November 7, 2022
Jessica L. Scentbird Rep
over a year old

Thank you for your love and support, Hailey! We're so grateful for customers like you! ❤️

Maryland
2 reviews
1 helpful vote
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Best way to try new perfumes
September 23, 2021

I love this subscription. I get to try 3 scents a month and the size is not particularly small (and it's cheaper to pay in advance). Plus I'm not stuck with dozens of large bottles of perfumes that I don't wear. The recommendations are pretty spot on, and out of 12 or so fragrances, I've only had one I didn't care for. My daughter liked it though, so all was good. Highly recommend this if you like to have a variety of scents to choose from..

Date of experience: September 22, 2021
Jessica L. Scentbird Rep
over a year old

Hi Shannon, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!

Florida
1 review
17 helpful votes
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Love my Scentbird
December 25, 2020

Hi im Adrianna, and today I'm going to be talking about Scentbird. I've been using scentbird from since August 2020 and so far I'm really happy with the results. There products are amazing, I love the way they come, And the delivery doesn't take too long. It's perfect when you want to test a perfume before buying the entire bottle as well. I definitely look forward to them coming each month. They have so much to choose from at a pretty good price. This is a perfect gift for a loved one. And there are sprays for both men and woman.

Date of experience: December 24, 2020
Jessica L. Scentbird Rep
over a year old

Hi Adrianna, thank you so much for your positive review! We really appreciate you taking the time out to share your experience with us and the community. ❤️

Florida
5 reviews
0 helpful votes
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I love this site! It's great for me doing the majority of my shopping online. (Also perfect now for ppl shut in with this pandemic situation). For me it's hard to visualize what the scent will be like based upon the notes and descriptions given by the seller... I love perfume but HATE the thought of wasting money on buying something im thinking I'll like but when I get it, I HATE IT. Scentbird takes all the chance and guesswork out of the picture for you. For a minimal price every month you choose the scent(s) that you THINK you may like. And if you don't you've only spent about 1/6 give or take of what you would for the full size product. To me this is absolutely perfect! I've even"upped" my monthly shipment from one scent to two. This plan gives you even more savings. I believe they also have a 3 pk plan available. I'm so glad i decided to JUMP and join the club! I love it

Date of experience: September 10, 2020
Oklahoma
1 review
0 helpful votes
Follow Denniece C.
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I adore the ability scentbird gives us all for just a few dollars a month to try new & exciting scents & also grab some of our classic favorites as often as we want! Now I look forward to people asking me 'what are you wearing' - which I get that question on a daily basis! Thank you Scentbird!

Date of experience: February 11, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for your 5-star review, Denniece! We truly appreciate you ❤️

Overview

Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.

service
380
value
372
shipping
370
returns
224
quality
347
This company responds to reviews on average within 55 days
+200