Scentbird

The scents from scentbird are what you would expect. Little month supplies of your favorite colognes or perfume (they also have some skin care, and perfumes) that you can pick prior to shipping. The little cases that come with them are alright nothing special. Just simple twist cases. Have had one cologne fall out and shatter but other than that it's fine. The problems come with shipping. They use DHL (which is already not a great shipping company from my personal experiences) which DHL then sends to another company to get delivered which makes it infuriating to coordinate any sort of drop off/delivery. Not only that it will take roughly over 30 days for the shipment to reach you. I know this is a problem in general because of their recent move to NJ to help with the Delievery process but they still have a lot to do. Good products, AMAZING customer service, but DHL almost ruins the whole process with their awful service.

While I love the concept, this company is either a complete scam or just horrible at business. I received my first month with no issues in July, have been charged for August and September but have yet to receive either months subscription. Continued emails to customer service are nothing less than automated bang you head against the wall emails with little to no information from "scent fairies". The last email I received provided me with August's tracking number, I logged on and my profile shows that tracking number as September's. It is also showing with a date of 9/21 - they moved their facilities to NJ allegedly, not Guam! No clue what the issue is with why it is so difficult to get on track with this.
I'm leaning towards this company being a scam. Not worth the aggravation and lack of making it right for their customers.

Placed my first order Jan. 2nd 2019 and received it Feb. 5th. I opted for the two scent subscription. Opened padded envelope to find one bottle was almost empty. (maybe ten sprays left) The second bottle was full but didn't spray properly. It just spit out three drops about a half inch from the spritzer... looked in the hole where the cologne exits and saw the plastic insert was in pieces. My Scentbird account never showed any progress on my order. It just says it was being processed. I emailed them pictures and a video of their crappy product. They said they will attempt to send me a replacement shipment. Let's just wait and see what comes next...

Scentbird was fine at first, the $15 charge is a lot for the tiny bottle of perfume they send you and while I used to be a customer…trying to cancel your subscription is a whole other story. For the past three months I have been confirmed by 3 different reps that my subscription has been canceled, but my card continues to be charged each month. Trying to contact them isn't any better. I had to DM their social media just to see if I could get a response and even then I was literally ignored, after numerous emails have been sent, and now I am just collecting my receipts to file a consumer protection claim. Not to mention the waste each product creates from sending me all these stupid glass bottles. Terrible perfume and even worse service team.

Do not do it. I know you're tempted. I mean come on a new scent every month. For only $15 that's amazing right? Except you actually don't get a new scent every month because their shopping sucks. Your shipping might get lost and it'll most likely arrive damaged if by the grace of god it ever gets delivered. I kept emailing them all I get is an automatic response. Bottom line, find some other alternative. It was indeed too good to be true. The good reviews on here was probably paid.

I was really thinking that Scentbird could be a game changer for me trying out new luxury perfumes.

When the package arrives, I was greeted with an empty case and some greeting cards with no perfume. I can't believe falling to hyped up per month subscription basis for fragrances.

I started looking into different fragrances this winter hoping to find something new/different/me. I was quickly overwhelmed with how many options there are and colognes that seemed worth trying! Scentbird helps take the guess work out by providing good-sized samples at a great price! Website is incredibly well-designed and easy to use. Adding scents to your queue each month is easy, and there are thousands of customer reviews to help narrow down your choices. Glad i stumbled onto this gem!

Just recently placed my first order with them which was 50% off,the very next day I checked my checking account and they had 11 pending charges for 8.81,for what!, immediately had a stop payment just for this company,can't get any answers,customer service is crap!

The colognes used to have okay selection now it's just colognes they've gotten for cheap and are marking up. It's also almost impossible to cancel I tried cancelling before my renewal but I was still charged because their customer support couldn't check messages until it was in the "one day" processing step. This is bs as I contacted before and abided by their rules. Borderline illegal activities from their deceptive practices.

I joined because I am very sensitive to certain orders. I thought this would be a good way to try some scents without purchasing an entire bottle of perfume. However, after getting three different samples I have developed migraines with all of them.
I decided maybe this just isn't going to work for me. I have tried to cancel my subscription three times now and got nowhere. I can't get through to a live person to stop this. I submitted an email and they responded that someone will be in contact. Still waiting. Meanwhile, I was charges yet again. I feel trapped. Help!

This is a great subscription to either find your signature fragrance or to keep it always fresh. Everyone I know always knows me for having cologne on and it was always my dads. When he started to catch on I had to stop but people started to ask where my cologne was. After hearing about scent bird on Facebook years ago I wanted to try it but a recent YouTube ad reminded me of it so I joined immediately and it has been one of the best decisions on my life now I get questions like, "which one do you have on this month? Because I like it"

I signed up for subscription first fragrance never arrived it's been over 30 days they have no customer service nobody responds to emails and they have no phone number it's literally impossible to get in contact with them then they charge me again for the next month when I didn't even receive the first month I went ahead and cancelled service is terrible

Keep away. They offer no refunds even if they charge you and fail to ship out your items. They are extremely inconsistent with delivery times. One month you could receive your product on time and the next month not receive your product at all. You won't get any help from their automated response email from customer service. Honestly I'm surprised that this company doesn't have more lawsuits against them than they already do. Charging someone's account and then never sending the product is theft! Stay away

I tried scentbird to support one of my favorite podcasts and it was a complete waste of time and money. After waiting over two weeks for my first months supply (which is about the size you would get for free from any department store) I opened my package to find over half of the tiny bottle broken and spilled within the envelope. And the fancy sprayer, that seems to be their main marketing point, was already flaking and falling apart. I paid the trail price of $9 but I can not believe that people actually pay $15 dollars a month for this subscription. They already have a very limited selection and from what I've gotten, you're only going to get half of what you pay for.

I have had my subscription for a few months and they have done nothing to subtract from their initial effort to earn my money. All these companies give you a great initial purchase, even scentbird gave me a free gift. But what makes scentbird better than all the rest of these copycats is that after the first month they still ship on time, they get your order right, product quality maintains at a high level, shipping updates and tracking are sent directly to my email and that makes for an easy no log in check up on the shipping details.
They also have a nice product sorting search filter that allows me to select the best cologne for me.
So you can smell expensive, good or fresh depending on the situation or person you are trying to attract.

I absolutely love wearing perfume. I never wear just one because I enjoy creating custom scent experiences. High quality perfumes are expensive. It's risky to try new scents if you have to purchase the full size. Scentbird is a great way to discover new fragrances in a way that is very budget friendly. The size is enough for at least five uses even if you like a "heavy pour". You can place your subscription on hold if necessary, which is a consideration many people will find helpful. I highly recommend this service to anyone who loves fragrances like I do.