Scentbird Reviews Summary
Scentbird has a rating of 2.1 stars from 987 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 27th among Subscription Shopping sites.
I haven't received any product from you yet.
May be you should look into this for me. I contacted you the last time I was asked to do a review of thing I never received. I would really like to get my prefume.
I was a little sceptical when I joined Scentbird but it has bee. Nothing but amazing! For me one bottle a month is plenty. The selections are endless and you are sure to find something you'll love!
Hi Justin, we are so grateful for your kind words. Thanks for sharing your review with us and the community! ❤️
I enjoy it very much although it's not enough to last between deliveries at all. Lately deliveries are more than a month sometimes going 45 days. I thought the point was to last from delivery to delivery. I would like to see some Tom Ford. I do enjoy my scentbird just wish things were a little different. I think for 16.95 a month the samples should be bigger. Have a great day
Hi Ronald, thank you for your feedback. I'll definitely pass it on to the rest of the team. Rest assured that our team is doing their best to keep extending our scent selection. You can request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request
The smells are great Im so happy that I set up my account life couldn't get any better if don't have an account with sentbird you better get you one you don't won't to be the only one missing out on these great smells of joy
Thank you so much for your kind words, Yolanda. ❤️ We really appreciate you taking the time out to share your experience with us and the community!
I wish the cases were much cheaper than $10. I don't pick good smelling perfume, I haven't liked one yet. But the site is good. I just think its little over priced
Hi Brittany, thank you for your honest feedback. I'll definitely pass it on to the team. We'll be happy to chat and see how we can make your experience better. We definitely want to be sending fragrances that are perfect for you. Please send us an email at socialsupport@scentbird.com and a member of our team will be with you shortly. Thank you!
I have had pretty good service with y'all but unfortunately I would like to cancel my subscription and I want to thank you for your service but it is time for me to move on there's just certain colognes y'all do not have that I have found elsewhere but thank you very much
Hi Larry, we're really happy to hear that you enjoyed trying our scents out. Sorry to hear that you had to cancel your subscription. If you ever decide to give us another chance, we'll be happy to offer the best resubscription deal. To get in touch with us, please email us at socialsupport@scentbird.com. Thank you for reaching out! ❤️
Did not like it products. Scent didn't last. Both my daughter and I used the perfumes and she said the same thing. We were both very disappointed about products.
Hi Lori, thank you for your honest feedback. Scent longevity depends on your body chemistry and physical activities within the day plus you may have selected an Eau de Toilette (lightly scented fragrance). Authenticity is something that we take very seriously! If you have any questions or concerns, please email us at socialsupport@scentbird.com. We're happy to help!
Getting to test out any scent I've been wanting to without breaking the bank is truly an amazing thing. Only thing is, the first month comes with this dope $#*! case for the scent but after that if you want to keep getting one then yiu have to pay 10 bucks each. I mean they're sweet but i think 5 bucks sounds a hell of a lot more reasonable
Hi Derek, thank you for your honest review. I'm really pleased to hear that you enjoy trying our scents. I'll definitely pass your feedback on to the rest of the team. Thank you!
Who doesn't like to smell great! This monthly box sends designer perfume right to your door! I really love it. Its affordable and you get to try really expensive perfumes and colognes.
Thank you for your 5-star review, Jessica. ❤️ Your feedback means a lot to us and lets us know we’re on the right track!
I started using this company a little over 3 months ago and let me tell you it has been an amazing experience to me.The website is so easy to use and the best part about them is that they break down every bottle on their site, tell you the ingredients and the notes and if it is a date kind of sent or a warm & cozy scent. They truly thought of everything putting this site together and you pick what scent you want for what month and if you want a guy scent for one month then that's OK too. I love that and customer service is absolutely great. I love how you can put in your own review of how you liked the scent to help others see if that is the scent for them. Never had any Credit card issues or shipping issues. I truly love scent bird and the best part the scent last all month long great value for the price :)
Thank you so much for your wonderful review, Carrie! ❤️ It truly made our day! We’re very grateful for customers like you and hope you stick with us for years to come!
I like every sample you guys have sent me, i wish i could buy the retail right from you guys under the scent web page.
I'm really pleased to hear that you love our fragrances, Vidal. ❤️ I'll definitely pass your feedback to the rest of the team.
I love the scents the only thing I wish was different was you could purchase another case as a one time purchase oppose to a subscription or I wish I was given the choice when I first signed up which case I wanted. Being held a subscription for the cases to me is ridiculous.
Hi Rochelle, thank you for your honest review of our service. I'm really pleased to hear that you love our scents! Kindly note that you can purchase colored cases separately in the Extras & Cases under the Fine Fragrance tab. Please email us at socialsupport@scentbird.com if you need any help. Thank you for your feedback.
I ordered a few colons for about 3 months in a row. Decided I didn't want it. 6 months later my VPN informed me my information was on the Dark Web and the company that makes Scentbird was the source. BE VERY CAREFUL.
Hi David, I apologise unreservedly for the data breach and the inconvenience that it has caused you. This was a sophisticated attack on multiple companies, but rest assured we have invested heavily to ensure that this never happens again. We have already added another layer of security for customer authentication on our backend. We are also currently working with a security team to see how else we can enhance our system safety. If the password to your Scentbird account is the same password used with any other accounts, we highly recommend changing those passwords as soon as possible. Should you have any further questions or concerns please send us an email at socialsupport@scentbird.com. Keep safe!
I dont do much online shopping period. I dont fully trust the process of paying for something and waiting to receive it. I LOVE LOVE PERFUME THOUGH! Fewer and fewer times unless you are at the mall are you able to "sample" smell what you are going to buy. Honestly my palate gets too overwhelmed (even smelling the coffee lol) when I go to mall. But I have bought perfume that I ended up giving away. It simply smells different ON. I LOVE SCENTBIRD... they gave me exactly what I asked for and the ability to track my order. Thank you scent bird for making me feel expensive without the high dollar part.
Hi Heather, thanks for leaving us such a wonderful review. We are thrilled that you love your subscription. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! ❤️
I cant tell you how heavenly my scents have been, they are such a great smell and lasts all day. I'm in love so far with mine! Ty SCENTBIRD for truly opening up my eyes to all the wonderful scents you have, I'm looking forward to my next one. It's always a surprise to see how great the next scent is, I always look forward to it. Thanks so much
Thank you so much for your kind words, Kathy. We really appreciate you taking the time out to share your experience with us! Enjoy your new scents! ❤️
I signed up for sent bird because of their advertisement. I chose my 3 fragrances, singed up And added my debit card information which they were only supposed to
Deduct 14.95 which was the promotion in may of this year. Come to find out they took 40 something dollars from my debit card and I was furious! So I decided to cancel my subscription but they advised me that I would still get my fragrances for June an July (which made sense since they took the money off of my card in advance) till this day I have not received my fragrances nor have I heard from anyone from the company since I've filed my complaint. DO NOT DO BUSINESS with sent bird or they will rob you!
Hi Erika, I'm sorry to hear about your experience. Kindly note that since Scentbird is a monthly subscription service, all of our plans automatically renew for as long as you are actively subscribed with us, which is why you were charged. We do pre-disclose and note this information in our policies, in our FAQ's, and on the checkout page prior to checking out so that our customers are aware. I truly apologize for the delay in receiving your two orders. Kindly email us directly at socialsupport@scentbird.com if you still need help. Thank you!
I love how they break down each scent into it's "notes." That helps me pick which ones I want to try. I will probably go through with a year's worth of scents.
Thank you for your kind words, Jean. ❤️ We’re very grateful for customers like you and hope you stick with us for years to come!
At first I was a little worried about something not smelling like what I was looking for. But each and every month I was more and more blown away. It's well worth a shot
Hi Karlisa, thanks for leaving us such a wonderful review. We are thrilled that you love our fragrances! ❤️
I love getting these samples and my boyfriend loves the way I smell. Enjoy getting them month to month.
We really appreciate you taking the time out to share your experience with us, Patricia! ❤️ Thank you for your loyal support!
I must admit, I don't like signing up for auto pay type subscriptions. However, this one I made an exception for. I absolutely love fragrances. So, this program is the perfect way to try it before purchasing the full size bottle.
We are so grateful for your kind words, Erica. ❤️ Thanks for sharing your review with us and the community!
From the business
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Linda, I'm so sorry to hear about the issue. If you still need any help, please email us at socialsupport@scentbird.com and we'll get everything resolved right away. Thank you!