Scents are authentic and great but shipping sucks whoever is in charge of shipping is going to ruin this company
First order shipping took forever and received the wrong scent then ordered I didn't like it so my first try was my last
Hi Brittany, so sorry to hear your experience wasn't a satisfying one. Kindly note that all of the first orders get delivered within 10 business days of billing. But we're working hard on improving our shipping times. Our warehouse does follow a meticulous fulfillment process to prevent wrong fragrances to be shipped out, but alas, sometimes mistakes happen. Rest assured though, that we're always glad to fix this problem by sending you a replacement with the correct fragrance. If you have any questions or concerns, please email us at socialsupport@scentbird.com. We're happy to help!
You are great. I love all my scents. I can't wait for the next one to arrive. It just makes my day wonderful.
We are incredibly grateful that you took the time out to leave us a 5-Star review, Jamie! Thank you!
I love the variety of scent offered at such a great price. I truly get excited to get my new scents every month.
We're SO happy to hear that you are loving our service, Lindsay!
This is not tried and true!
I did refer, she accepted and ordered but, up to NOW, no fragrance was sent to me!
Hi Dolores, we'd like to help and get everything straightened out. Please email us directly at socialsupport@scentbird.com and one of our team will be with you shortly. Thank you.
Cant complain. Get what you pay for occasional free scent of the month. Worth the money I would recommend to anyone I know
Hi Josh D., thank you for your love and support! We really appreciate your positive feedback! ❤️
They have taken my money 7 tines since 2021. Still today March 7 2024 they are trying to take my money! I only got one bottle.
Hi Nikki! Sorry for the confusion with your charges. Kindly note that your subscription renews automatically, creating an order, as long as your subscription is active.✨ If payment is unsuccessful on your renewal date, we notify you by email and make a few more attempts throughout the month so that you don’t miss out. If you feel a charge was successful and that order never arrived, we'll be able to easily rectify that for you. Please let us know at support@scentbird.com ASAP. We'll never leave you hanging!🫶
Second time in months I have been billed for a product I have never made any attempt to obtain. THIS COMPANY IS A SCAM AND WON'T ALLOW YOU TO CONTACT THEM BY PHONE FOR THAT REASON.
Hi Will, We're sorry about this! We'd never attempt to collect payment on a canceled account. We're hopeful your issue has been resolved by now but if not, please email us at socialsupport@scentbird.com and we'll be sure to rectify this situation.
I love e this company and the perfumes you have to choose from are amazing. This is great for spoiling yourself and for a gift to anyone.
Hi Lauren, we're really pleased to hear that you're enjoying your subscription! Thank you for sharing this!
I love the product line different scents every month the only fail is shipping 15 days to get product
Hi Joe, we appreciate your feedback. For recurring subscribers, please note that Scentbird ships package in batches, and your package is expected to leave our fulfillment center 5 business days after billing (shipping time should be added to this). Rest assured that we are constantly working to improve delivery times. If you have any inquiries, please do not hesitate to email us at support@scentbird.com. Thank you for taking the time to rate our service!
Unsatisfied the perfume came broken. This is the third time I've gotten anything in the mail. I was satisfied with the others.
Oh, no!😟 That's definitely not what we like to see, Tricia! We're really sorry that happened, especially considering you liked your other fragrances. Please shoot us a quick email at support@scentbird.com, and we'll get a replacement sent out to you right away. We want to make sure you're fully satisfied with your experience. We really appreciate you!🫶
You select what you like and they deliver irresistible fragrances that make you fill confident, sexy, or flirty.
We're so glad to hear that our fragrances make you feel that way, Selena ❤️ Thank you for the 5-star review!
Great way to try new things! I have discovered some new favorites. Try it
You won't be disappointed.
Hi Tracy, we're sooo happy to hear that you're enjoying your experience! ❤️ Thank you for sharing!
A numerous variety of scent can be bought for reasonable price - each different scent is pleasant to the senses - no OLD lady scents!
We are so grateful for your kind words, Yolanda ❤️ Thank you for your 5-star review!
Still have not had a refund or received my three months I was charged for. I never got an explanation from customer service, or my mail carrier.
Hi Trinity, so sorry to hear about your experience. Could you please email us at socialsupport@scentbird.com so that we can get everything resolved ASAP? Thank you!
I love to be able to try different scents at a reasonable price. It's easy to use and when I needed help they were right on it!
We can’t thank you enough for the kind words about our service, Leslie. Your review means a lot to us and lets us know we’re on the right track!
Scent bird is a great subscription service the price is worth it and it has opened my eyes to a whole new world of fragrance 100% recommend
YAY! ❤️ We're delighted to hear you're enjoying your Scentbird experience, we'll keep working hard to excite you each and every month, Darian :)
When you contact them they send an automated message that provides a link to "cancel subscription" that link just bring me to my account page with no way to cancel my subscription in sight. They took money from my PayPal that my friend had to loan to me for my power bill. I am living on the poverty line. I was very worried my account would go into the negatives but luckily PayPal refunded me. This only happened today so hopefully everything turns out all right but scentbird has horrible customer service and i would never recommend them to anyone. I only used the service twice to get my fiancé some cologne and tried to cancel but the only options were to change frequency or upgrade my service. I am so frustrated. Do not use scentbird! Even if it seems affordable! I cannot even find a way to delete my account! The images provided show the automated email I received from them and I had even mentioned in the email to them that my item had not even shipped yet, image also provided. DO NOT USE SCENTBIRD UNLESS YOU ARE WILLING TO SCHILL OUT 18 DOLLARS A MONTH FOR THEIR DISAPPOINTING FRAGRANCES.
Hi Sydney, we apologize for any inconvenience caused by our cancelation process! It is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Please feel free to DM us via Instagram or email us at support@scentbird.com & we’ll be glad to help out and cancel your subscription on your behalf.
I thought it was only 11.00 dollars monthly but it turns out to be 15.oo dollars a month other than the I love the fragrances and the variety
Hi Sonya, I''m sorry for any confusion caused. As noted on our website, our 1-pc subscription plan is $14.95. You may have received your first order for $11 as part of our introductory offer. I'm really happy to hear that you're loving our fragrance selection, thank you for sharing this! Kindly email us at socialsupport@scentbird.com if you have any questions. Keep safe!
Absolutely love scent bird love can get a new fragrance each month. I have ordered for myself my daughter and my husband.
Thank you so much for this 5-star review, Crystal. ❤️ We really appreciate you being a customer and helping to share the word about us.
Overview
Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lester, thank you for your honest feedback. As noted on our website, recurring subscribers can expect their package to leave our fulfilment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Feel free to email us at socialsupport@scentbird.com if you need any assistance. Thank you!