I really enjoy the site. The products and quality are excellent. Great for the price. Lots to choose from. Highly recommend it
$14.95 monthly and don't get a case for it. Other places offer free case and $9.95 month. Always changing my order too
Hi Dudley, I'm sorry to hear that you did not enjoy your experience with us. I'll definitely pass your feedback on to the team. If you have any outstanding questions, feel free to email us at socialsupport@scentbird.com and one of our team will be with you shortly. Thank you!
That is how amazing feel when I receive my designer scents. I am so happy with my purchase. Thank you scent bird!
We are so grateful for your kind words, Jeannette! Thanks for sharing your review with us and the community. ❤️
Out of the last 6 I have reviewed one of the bottle were broken and honestly that one would of been my favorite fragrance
Hi Nicole, I'm so sorry about the issue with the broken vial. Could you please email us about the broken vial at socialsupport@scentbird.com so that we can ship a replacement ASAP? Thank you!
I have loved every scent I received, though my 2 favorites are Nest Indigo, and Get a rooms $#*! Please. Love the name of the fragrance as well
Thanks for the awesome review, Desiree! ❤️ We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
They charge for product/s but they don't seem to make it to your mailbox.
Customer service is difficult to contact
Hi Dennis, I'm truly sorry to hear about your experience. Rest assured that we always send customers all the orders they've paid for. Our team will gladly assist you in locating your missing orders. Could you please email us at socialsupport@scentbird.com so that we can get everything resolved ASAP? Kindly note that we don't have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. E-mail support is our main mode of support to ensure that each and every inquiry is responded to with care. Looking forward to your message, Dennis. Thank you!
I've received two and they smell the same. I'm going to try it one more month and if it smells like the other two I'm out!
Hi Charlene, sorry to hear you are not happy with the 2 fragrances that you received. Let us assure you that all of our products are 100% genuine as they are provided to us by the brands themselves. We don't do anything to compromise their quality & that's why our fragrances are exactly the same as the bottle versions just in smaller quantities. We also offer (1) courtesy replacement for disliked scents. If you need any assistance, kindly email us at support@scentbird.com. We're always happy to help!
Great service. I love using it. Each product is great & if I have any issues customer service is quick to respond & fix the issue.
Hi Donnie, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!
The package they've been sending me having been leaking I don't know weather it's the holder or the scent it's self but it's kinda annoying.
Hi Joshua, I'm truly sorry about the issue with the vial. Could you please email us photos of the leaking vial at socialsupport@scentbird.com so that we can ship a replacement ASAP? Thank you!
This is the greatest business ever. Their very dedicated to their customers. Their customer service is on point.
Thanks for the awesome review, Cantria! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Order sent out November 23rd and still not delivered and today is 12/7. Very slow/bad delivery times.
Hi Nathan, we're so sorry to hear that you still haven't received your November order. Most likely it got lost somewhere in transit. Since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 5 business days after billing (please add shipping time from here). We're working on improving the length of time it takes to receive your orders! No worries, though! We'll be glad to track the order down for you and send a replacement for it if needed. To be immediately connected with our team, please email us at socialsupport@scentbird.com and we'll be sure to look into this matter further. Looking forward to your email. Thanks a lot!
Car scent wood smell causes headaches and nausea. Customer service will not offer exchange, refund or replacement. 0 stars.
Uh-oh, this doesn't sound like it's going according to plan at all, Ad T.! Could you please shoot us an email at support@scentbird.com or DM us via our social media channels? We'll dive right into investigating this matter further. 🙌 Rest assured, we always offer a (1) courtesy replacement for the product you didn't enjoy. We're eager to make things right for you! 😊
I love the smell and only thing wrong is that it's to small wish it couldast a lil longer.its a good product I would recommend it
Hi Omar, thank you for sharing your honest review. We'll definitely pass your feedback on to the team. Feel free to email us at socialsupport@scentbird.com with any further comments or suggestions that you wish to share. Thank you!
I Scentbird. Great smelling scents. You can explore different scents. Subscription well worth the money.
Thank you for the kind words, Pamela! We're so happy to hear that you're enjoying the fragrances that we sent you! We’d love to continue providing great service to awesome customers like you. Thanks again!
I have been very satisfied with all the product I have received from Scentbird. Look forward each month to new product, always in a timely manner
We are so grateful for your kind words, Shirley. ❤️ We will do our best to keep exceeding your expectations!
Absolutely love scentbird... now that i subscribe monthly. I couldnt even imagine living without it.
We’re very grateful for customers like you and hope you stick with us for years to come, Naloni ❤️ Thank you for your kind words!
This is a great idea. To let us as consumers sample products before making the purchase. Saves money
Hi Christina, we really appreciate your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing with us and the community ❤️
Horrible. Ive already emailed back to have my subscription canceled but it wasn't. This was back in August. I dont want scent bird anymore.
Hi Jerry, I’m sorry to hear that you had a difficult time getting in contact with us. Kindly note that you can always contact us using the Help Form located on the bottom left of every page of our website or by emailing us directly at socialsupport@scentbird.com, our team responds within 24 hours. For your convenience, you can cancel your subscription through the Manage Subscription tab at any time. Kindly email us at socialsupport@scentbird.com if you still need any help. Thank you for reaching out.
They will keeps hitting your card even when canceled n you not received anything
Only received 1st delivery
Any good reviews are probably put out by the company
Go to BBB
Hi Deborah, I'm sorry to hear that you're having difficulties canceling your subscription. We'd like to help! Please reach out to us directly via email at socialsupport@scentbird.com and we'll get everything resolved ASAP. Thank you!
I really think Scentbird is the perfect subcribtion site for anyone looking to try out different perfumes, they have a budget for everyone as far as getting a scent every 2 or 3 months, doesn't just have to be monthly, so far I have loved every scent I have chosen but I do really take the time to read about the scent and reviews also I base it off other scents I own or have liked before. Recently when I upgraded to 2 items a month I was charged immediately which I thought would happened the following month since I had already paid for the month I was in but thankfully when I contacted Scentbird they let me know that for the next month I obviously wouldn't be charged again and they were very helpful, professional and kind about the situation, they contacted me within 2 hours of sending an email which I was actually shocked so I really do think they appreciate and care their customers and concerns, I will definitely be ordering from Scentbird as long as they keep having amazing scents which I'm sure will never be a problem
Hi Cassandra, we really appreciate your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing with us and the community ❤️
Overview
Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nakisha, thank you for your love and support! We really appreciate your positive feedback! ❤️