Scentbird

So far loving what I have recieved. Love how you are able to change your order up until the 3rd of the month. They keep you updated through emails.

Honestly, I love this concept. They have an awesome selection of colognes that you can put in your queue. There are just a few major issues with the delivery of the product.

1. They will charge your card at the beginning of the month however don't expect it to arrive anytime soon. Usually they deliver it at the end of the month they charge you. ( I was charged at the beginning of September 2020 and still have no received a delivery date or tracking information) the same thing happened last month. When you email support (their only source of contact) no one will respond. Or it takes a week for them to do so. So you're basically hoping that they stay true and deliver your product. I don't like that kind of chance especially when I am already taking a chance buying a product I may not even like.

2. They are constantly running out of product. So just because you put a cologne in your queue doesn't mean you're going to get it. This means you CONSTANTLY have to check the app especially a week before they process your payment to make sure there are no surprises. This is disappointing because you probably won't get the selection you want but they do have a lot of other nice items. Just make sure you load up your queue a few months out otherwise you'll get a random nasty one I'm sure.

3. They use DHL for shipping which is known to cause problems or major delays.

Overall I am sad that I'll be canceling my membership because there are just too many unknowns with the logistics of this company and will try one of their competitors. I've seen so many reviews about the cancellation process where even though you cancel they still charge your card every month so I will update the review on the canceatiom process.

I was super excited when I first started my membership! I selected my first pick for my subscription, and when I got it I was a little disappointed. $16 a month for such a small vial of perfume? After a while I did realize it won't be used up all too quickly so I update my subscription to every three months. I got an email to notify and confirm my subscription change. I went in and ordered some samplers a few weeks later. It took 3 weeks for me to receive them. It says online estimated 7 to 10 business days before shipping, after 15 business days I contacted support, they didn't response for a week, after it was shipped and delivered, to tell me they're not sure what I mean about my order not shipping because they can see it was delivered. I was peeved but no big deal, I got me order. A few weeks later, about a month from first subscription, I get an email from PayPal that I was charged. I go on to see that my subscription was reset back to monthly. Funny thing is I never got an email about this change. I was having car troubles at the time so it was not a good time for me. I was also extremely frustrated that I my subscription was changed without my knowledge. I contacted support asking to cancel the order, it hadn't shipped yet. And put a ticket in with paypal. I actually got someone from support saying that since the order was placed and there was nothing they could do except cancel my subscription. I showed this to PayPal and they essentially said I was screwed because I agreed to a subscription service I pre-authorized the purchases. This was very disheartening to know they scr*wed me, and it was my fault. I got an email to review a delivery and for some reason I clicked the link to see my account was flagged and locked for fraudulent activity. Since I reached out to PayPal over this they locked my account and I'm not allowed access to the site at all. Literally don't even bother with these guys, yes the perfume smells great, but their shady actions and horrendous customer service really takes away from the whole experience.

This is a great subscription because you get to try new scents and you can still buy full sizes. I have enjoyed most of the scents I have received.

I love this place and all the products. I just wish I could afford full bottles of some scents or the candles would be great

I want to cancel my subscription can't afford it. I have to pay other bills at this time. Please help.

I love that I get to choose my favorite fragrances and try new ones, I have a fragrance obsession. 5

I love using scent bird. I get to try new perfumes that I never would! They have an amazing selection!

Yes I like scent Bird it is a great organization nicely Price I love the fragrance I receive My daughter always want My products some times You hafto give things a try

These past month since I started receiving there products I haven't been disappointed all there perfume scents smell amazing.

I do love the idea that I can try different fragrance every month to see what works for me. I love this site