I love, love Scentbird! They know just what to send. OMG... and they smell amazing! Some I've never heard of or smelled. So happy with every scent!
So far I am pleased with this company. I like having many scents to choose from. Thank you Scentbird.
Hi Beth, we're really pleased to hear that you're enjoying your subscription! Thank you for sharing this!
Very pleased and ease of purchases. Will be a longtime customer for sure. Wide variety of scents to choose.
Hi Tommy, we really appreciate your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing with us and the community ❤️
I love that i hey to choose from fifteenth fragrances! Perfect for women who wear more than one Perfume!
We are so grateful for your review, Stacey! ❤️ Thanks for sharing your rating with us and the community.
Each bottle has had less than 120 sprays. About 70-80 sprays. And no one ever replies to my emails..
Hi Michael, I'm sorry to hear about your experience. As noted on our website, our vials have been trialed to last for 120-140 sprays, which should be enough for at least 4 sprays per day for 30 days. Please email us at socialsupport@scentbird.com and a member of our team will be with you within 24 hours. Thank you!
I like getting a perfume every month! I can sample different scent and receive some old favorites. Really nice!
Hi Diana, we're really pleased to hear that you're enjoying your subscription! Thank you for sharing this!
I've been receiving a different scent each month and have quite a few. My favorite is the Red Panda.
Thank you for sharing your experience, Teri! ❤️ We're really happy to hear that you're loving the Red Panda fragrance, we’ve found it’s a definite customer favorite!
So far I am having a great experience with this company. I have been getting compliments on my smell
We are so pleased to hear that you are loving our fragrance collection! Thank you for your wonderful review!
Great way to test the scents before you commit to buying a whole bottle. I've liked every cent that I've chosen so far.
We are so grateful for your kind words, Randy! Thanks for sharing your review with us and the community.
I really love scentbird. I've been using it a few months! Just make sure you do research and pick a scent you like!
Hi Haley, thank you so much for your 5-star review! I will share this with the rest of the team to let them know to keep up the amazing work!
Never missed a shipment or a bad product shipped. I love all the fragrances they pick for me they are always on point!
Hi Virginia, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!
I receive a perfume of my choice or not if I don't pick it for the month. I have 4 perfumes so far and I love them all.
Hi Renee, we're really pleased to hear that you're enjoying your fragrances & your subscription experience! Thank you for sharing this!
I wish the bottles were a little bit bigger but I love my membership it is the greatest thing I've done for myself in a very long time.
Thank you for your honest feedback, Karis! I'm incredibly happy that our service is bringing you joy every month ❤️ I'll definitely pass your feedback on to the rest of the team. Thank you!
I really enjoy all of these awesome fragrance that I'm truly a fan of the amazing smells that you guys prepared for me on a monthly basis thanks
Thank you so much for taking the time to leave us this amazing review, Schvonda ❤️ We're really pleased that you love our scents!
Scentbird gives a chance to try out amount of perfumes or fragrances. You can sample and buy the real bottle of fragrance for a reasonable price.
We are so grateful for your kind words, Camille. Thanks for sharing your review with us and the community!
Paid for my subscription on 02/11/19. Nothing. When I emailed them, nothing back but an automatic email. SCAM
Hi Cynthia! Thank you for leaving this review and we're truly sorry for the delay in your February shipment. As a growing company, we're actively working to improve our shipping processes as this is something we do not take lightly! If you have not received this fragrance yet, please feel free to email us at socialsupport@scentbird.com!
Scentbird is an education of scent-essence, opportunity for self-discovery, and a small indulgence that is so worth it!
We are so grateful for your kind words, Kyra. Thanks for sharing your review with us and the community!
Sent bird is absolutely the best subscription. So many wonderful fragrances in all categories. I love them all
Thank you so much for your wonderful review, Joy! ❤️ We are really pleased to hear that you are enjoying our fragrance collection.
Terrible service. This company is shady as hell. If there is a way to get your money for no service, they'll find it. O stars
Hi Twanya, we're so sorry to hear this 😔! Rest assured that if a subscription is successfully canceled, we will never bill the account 🙌. Our team will be very glad to help you and make sure that your subscription is fully canceled. Just contact us via support@scentbird.com and we'll get this taken care of right away. Thank you ❤️
They are crooks. I buy multiple samples and when their pumps are defective they do nothing to remedy the situation. It's a waste of money.
Hi Jamie, rest assured that in case if the sprayer doesn’t work properly, or there is any other defect in the product you received, we’ll be very glad to look into it and provide you with a free replacement if needed. All you need to do is contact us via our social media channels: Instagram, Facebook, Twitter, or email: support@scentbird.com. One of our Customer Experience Team members will respond and assist you further. Looking forward to hearing from you!
Overview
Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words, Sindy. ❤️ We really appreciate you taking the time out to share your experience with us and the community!