Great service for people on the go, and especially during these uncertain times when going out and buying a fragrance product isn't safe.
I have notified through emails numerous times about my December perfume not working when I go to apply the fragrance. NO RESPONSE! Do not use this company they are a SCAM!
We're so very sorry to hear about this situation, Valarie! Rest assured that in case if the sprayer doesn’t work properly, we’ll be very glad to look into it and provide you with a free replacement if needed. All you need to do is contact us via our social media channels. One of our Customer Experience Team members will respond and assist you further. We have received a higher volume of messages recently and our team has been working around the clock to get back to each and every customer as soon as we possibly can. Looking forward to hearing from you!
It's alot of fun to get a new scent every month, quick and easy to choose, so far love all the scents!
Hi Christine, we're delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!
It gives me confidence in public place. Everybody will ask what perfume are you wearing.
The scent is different in any case.
Thank you so much for giving us a 5-star review, Appiah :) We appreciate it so much and we'll definitely pass it on to the team! <3
Great! Will recommend to friends, I enjoy getting my scents every month, think Versace and fantasia mermaid are my favorite so far.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community, Stephany! ❤️
Love this site! New scent every month and its not expensive. I can switch it up if i need to as well
Thank you for your love and loyal support, Erin! ❤️ We're really pleased that you're enjoying our service.
Do not order from here first month was good got charged next two months without sending products this company is no good
Hi William! We’re sorry to hear this was your experience with us! If you still have not received your fragrances, please be sure to email us at socialsupport@scentbird.com, we’ll be sure to get this taken care of!
It's been good so far the scents smell really good and they last a while but I haven't got my august delivery
We appreciate your feedback, Steven! We're here and more than happy to assist you, ensuring you get exactly what you've paid for. Just drop us an email at support@scentbird.com, include your Scentbird email and shipping address, and our fantastic team will swing into action to make things right in no time. You can count on us – we've got your back!
Perfume was too musty, the car scent lasted LESS THAN a week, and they refused to cancel my subscription until they shipped the last product 10 DAYS AFTER I CANCELLED
Hi Lara 👋 We're really bummed to hear that, because as a Scentbird subscriber, you have complete freedom to choose whatever you want in your orders. You're in control!✨ we do send out fragrances from brand names if you choose them and add them to your queue ✔️💯 You can easily modify and organize your queue to match your preferences by adding items to the slots you want ❤️ And guess what? We even offer one courtesy replacement for scents you don't like 😊 When it comes to subscription termination, we cancel subscriptions right away. However, we always send out fragrances that were already paid for prior to your cancelation. That's why you're set to receive your last shipment. Feel free to email support@scentbird.com or DM us via social media channels if you have any follow-up questions.
The product is completely watered down! The scent stays on shorter than what bubble lasts for! Do not waste time/money subscribing!
Hi Chelsea, thank you for taking the time to write us a review. Rest assured that all of the products that we offer are 100% authentic. Our fragrances are definitely not watered down as they came from the brands themselves. Authenticity is something we take very seriously. Please note that scent longevity depends on your body chemistry and physical activities within the day. Additionally, Eau de Toilette is a lighter scented fragrance in comparison to Eau de Parfum or Parfum oils. Kindly email us directly at socialsupport@scentbird.com if you need any help. Thank you!
Very amazing service! I love the fragrances. There selections are never off. They're right on. I'm so glad I signed up.
Thank you so much for your positive review, JaTaun. We really appreciate you being a customer! ❤️
Have truly been pleasantly pleased with my men's fragrances thus far, and wish to sample some women's offerings for my wife
Thanks so much for sharing your experience with us, Everett. We really appreciate your business!
Kate Spade in full bloom the blush scent smells amazing I had to order it again because it smelled so good.
We're so pleased to hear that you've truly enjoyed the scent! Thank you for sharing this, Cherokee! ❤️
Love sentbirds it's makes me happy when I get my perfume in the mail
I recommend all women to sign up,
Thank you so much for this 5-star review, Grace. We really appreciate you being a customer and helping to share the word about us. ❤️
There are a lot of great options but wish there were even more brands and fragrance choices! Please bring Pamella back!
Hi Brooke, thank you for sharing your feedback with us! We're always in the process of extending our scent selection! ❤️ In the meantime, you can request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request We'll be looking forward to hearing back from you regarding what brands would you like to see in our assortment. Thank you ahead!
I have recently upgraded to getting two bottles every month and I am very happy for this decision. Thank you!
Thank you so much for your kind words, Alexandra. We really appreciate you taking the time out to share your experience with us ❤️.
I like that i can test out some expensive perfume for significantly less than paying full price on a bottle.
Hi Ren, thank you for your 5-star review! ❤️
There are two sides to this company in which they are horribly underperforming in, that is Customer Service and Logistics.
On the customer service side, the company wants you to look at their FAQs and if no answer, submit a ticket. When they finally decide to email you back, they aren't any help, they just tell you what you already know and give no solutions.
Now for logistics. I was charged every month on the 5th. When do they ship it out? Blindfold yourself, then point to a random date on the calendar, that's the best way I can describe their scheduling. The latest they shipped my order was 15 DAYS AFTER PURCHASE! It took 11 days to actually receive it after they shipped it. 26 DAYS! On their FAQS, they state it takes up to 10 days for them to process the order, and clearly can't even follow that big of a window. Then it says it can take up to 15 for it to arrive, from the time they ship it. So basically, you could receive a shipment, and be charged for the next month in a weeks span. I got an order on August 31st and was charged 5 days later for the next month. I have since cancelled my subscription, and will never use them again.
Plus to put their pricing in perspective, they price gouge. Most colognes cost on average. 50 cents per ml. Scent bird charges 1.83 per ml. Just do the math, and it just makes no sense to use them. I was stupid for signing up. Save yourself time and money
I have been a member since June 2018. I recieved the first product with no problems But did not get anything in July. I contacted customer service and was told they are changing shipping facilities and orders were backed up and I will receive Julys order in August and to expect to receive both orders. I finally got the order for July and August as they said, but I haven't received anything since then all the while my account is being charged the $14.95. When I didn't receive the order for September I contacted them and got an email from them with a $10 store credit. I check the website and says order for September and October was shipped but no other info available and to check back later for tracking. In October I asked to have my subscription canceled due to not receiving the product and since this is the second time this has happened. My subscription has not yet been canceled! I am still being charged and not getting anything from them. This company is horrible and is a SCAM. I will be contacting the BBB or who ever else I have to. They are stealing people's money and this has to be stopped. Do not sign up with them unless you like giving away your money because you will not get what you pay for.
Oh no, Teri! We appreciate you sharing feedback and we completely understand your frustration. Each company experiences growing pains, however this does not excuse the inconvenience you’ve experienced and for that we’re truly sorry! We’re actively working to improve in the timeliness of our shipments and also in communication. You can always cancel your shipments in the Subscription Status section of your Profile and we'd never charge after canceling your account. We hope since leaving this review you've received all of your orders!
All their fragrances are just wonderful. They smell so good every single time. The delivery is always on time.
So happy to know you're loving your Scentbird experience, Dezerae! Our team is all about keeping the excitement and joy coming your way each month. Thanks a ton for your support! ❤️😊
Overview
Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We can’t thank you enough for the kind words about our service, Jorge! We count ourselves lucky for customers like you. ❤️