Scentbird

Hi S.F. 👋 We're bummed to hear you didn't have the best experience with us 😔 Rest assured that our Customer Experience Team is always here and available for assistance via email: support@scentbird.com 💌 DMs in our social media channels. Our collection of 500+ fragrances is something we take great pride in, and they're thoughtfully selected from luxurious and niche brands that we believe will be enjoyed by our customers. But here's the thing, we're continuously working to grow our range and provide even more diversity to thrill our customers! And if you have any suggestions on what we could add to our assortment, feel free to let us know 📝 We're here to listen and excited to learn about your favorites! ❤️ Meanwhile, we'll forward your feedback regarding user-friendliness of our website over to our Development team, thank you!

Hi Michael, this is not right at all! We say it’s a month’s worth as each Scentbird-sized vial has been trialed to hold 120 sprays minimum, which is enough for 4 sprays per day for 30 days. All of the products that we offer are 100% authentic. Therefore, the scent longevity of our fragrances is exactly the same as of the bottle versions and depends on your body chemistry & physical activities during the day. Eau de Toilette scent (EDT) normally lasts between two to three hours, whereas Eau de Parfumcents (EDP) last for around four to five hours. We'd suggest you make sure you place your vials in a cool, dry place to avoid evaporation. We'd also encourage you to tighten the vial top before putting it in its case to avoid leakage. If you ever face this problem again, please contact us at support@scentbird.com & we’ll gladly send you a replacement! Thank you for your message, Michael!

Hi Sybil, so sorry to hear you are not happy with the fragrances you received. Let us assure you that all of our products are 100% genuine as they are provided to us by the brands themselves. We don't do anything to compromise their quality & that's why our fragrances are exactly the same as the bottle versions just in smaller quantities. Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service, but this should not affect the fragrance or the staying power of the fragrance. If you need any further assistance, kindly email us at support@scentbird.com. We'll be glad to look into this issue and assist you accordingly! Thanks ahead!

Hi Christy, happy to see that overall you're enjoying your subscription with us. Since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). We're working on improving the length of time it takes to receive your order though! Feel free to email us at socialsupport@scentbird.com if you need any help. Thank you.

Hi Dan, we’re very sorry for your frustration caused by the fragrance shortage. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory challenge. Kindly note that we do our best to restock all products in a timely manner. We appreciate your feedback and definitely will use it when bettering our service. Please email us at socialsupport@scentbird.com if you need any help or further assistance. Thank you <3

Hi Jess, thank you for your review! You're correct, our Customer Experience Team is always here to assist you with canceling your subscription via email: support@scentbird.com, but also through our social media channels: through Instagram DM or Facebook PM. Our CX Team is there to help you out as fast as they can. We're sad to see you go, but we'll be looking forward to welcoming you back some time in the future!