I ordered Prada L'homme L'eau and it had a $15 upcharge on top of the $15+ they charge monthly. I was under the impression that the scent was "premium" just like they had advertised it to be but IT IS $105 AT MACYS! I found way cheaper as well. Not only is there an upcharge, its not a $5 or $10 upcharge, they thought this scent is worth a whopping $15 extra dollars. I paid for a third of the 3.4 oz bottle and am receiving less than a 10th (. 27 oz). I have ordered many times through both scentbird and scentbox and I am DEFINITELY never recommending scentbird, especially when there are amazing sites like scentbox that actually price their fragrances decently. 0/10 DO NOT GET SCAMMED!
Unsatisfactory rating for you guys. Ive never recieved my order. Its been like 4 months since i ordered it and never recieved ut and was charged for it.
Hi Angel, I’m truly sorry that you haven’t received your order. Kindly email us directly at socialsupport@scentbird.com and we will get everything resolved immediately. Thank you for your patience!
Scentbird is great I love to concept I love being able to get a multitude of fragrances but what I don't like is not knowing when they're going to get here they're supposed to ship on the 5th of every month I supposed to receive it by the 15th it never happens it gets here whenever it gets here and I wish they would be more consistent with that but other than that the fragrances are good and the inventory is vast
Hi Marcques, thank you for your honest review. I am really pleased to hear that you enjoy trying our fragrances out. As a subscription-based company, we have to operate on a fixed schedule which bills on the 5th of each month. Sorry for any inconvenience this may have caused. As noted on our website, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Kindly email us at socialsupport@scentbird.com if you have any questions or concerned. Thank you for sharing your experience, I'll definitely pass it on to the team.
Don't use this site. Dangerous information exposed too Darkweb if you value not having your information exposed I highly recommend not using this site.
Hi Michael, we apologize unreservedly for the July 2020 data breach and the inconvenience that it has caused you. Kindly note that we emailed every customer the next day it happened (on July 29th, 2020). This was a sophisticated attack on multiple companies, but rest assured we have invested heavily to ensure that this never happens again. We have already added another layer of security for customer authentication on our backend. We are also currently working with a security team to see how else we can enhance our system safety. Should you have any further questions or concerns please send us an email at socialsupport@scentbird.com. Keep safe!
I paid for my subscription for 3 months before I received hwin month worth of Cologne. I have now had this subscription for 5 months and have only received Cologne 2 times.
Hi Ryan, I'm sorry to hear that you haven't been receiving your orders. This isn't right at all! Kindly email us directly at socialsupport@scentbird.com and we'll get this taken care of immediately. Thank you for your patience!
Only got one month then paid for 3 more months and never got anything and i paid for those months. I contacted 2x and never got anything. Very disappointed.
Someone I met at my wedding a few months back thought it would be nice to get me a 3 month subscription to scentbird. A service that offers members the opportunity to try new colognes by either picking one or accepting the companies selection. Sounds good however in my case I travel a lot for work so I was bombarded with emails asking me to activate my membership. What they dont clarify is activating the membership and starts the clock ticking till your first selection ships. So now the next thing I know Im getting tracking information for my first selection. Didnt pick it but they sent one- strike one. Contacted scentbird, asked if they could freeze my membership because Im traveling for the next 3 months (Im writing this review from my hotel room in China) and got NO RESPONSE. I took the time to go into the post office and have them return any mail for me to the sender so I dont have pkg left outside my home to let people know house is empty. This business for me is a complete waste and customer service is non-existent so I say for all of women who think this would be a good present for a man in life it absolutely isnt and dont bother. The only thing worse then Scentbird is the Art of Shaving- Avoid Both!
Hi Jeff! Thanks for leaving feedback! As a growing company, please know, we take all of your notes into consideration and are actively working to improve our processes. We hope since leaving this review, we were able to rectify this situation for you. But if not, please email us at socialsupport@scentbird.com. We’d love a chance to make this better for you!
So worth it you should try for at least 6 months to a year different scents every month is so much better than buying one bottle.
Hi Cherisma, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!
Great customer care service, original scents & delivered as stated. Only thing is they dont have some scents I'm looking for like dior or invictus
We are so grateful for your kind words, Rick! Thanks for sharing your review with us and the community ❤️
Got my first shipment today -- broken and leaking. Excellent first impression. Great concept by they dont seem to have the execution down.
So sorry to hear that your first shipment arrived broken and leaking, Stephanie! We cannot ensure that something doesn't happen to the vials during the shipment process. These rare damages or leakages happen during the transportation of our fragile vials, though we do our best to avoid them. Rest assured that we always send out replacements for broken products. All you have to do is to contact us via Instagram DM/Facebook PM letting us know about it and we'll send you a replacement right away. Thank you!
They are great over there at scentbird most of the scents I have received from them have been awesome thank you.
Hi Michael, thank you for your love and support! We really appreciate your positive feedback! ❤️
Received defective leaking product that had a terrible smell. Tried to cancel and was still billed. Company refused to refund.
Hi Cindy, rest assured that we always send out replacements for defective/broken/leaking fragrances. In case if you're interested in replacements and/or wish to cancel your subscription, you can always contact us via support@scentbird.com. Unfortunately, due to the polices we have in place, we don't refund payments for the products that were already delivered. But we're always open to sending you another fragrance to make up for the scent you didn't enjoy or which arrived in poor condition. Feel free to contact us if you have any questions!
Very good company. Trustworthy and delivery on point. Also the cologne are phenomenal. Lots of cologne to choose from.
Eddie, thank you for the great review! We’re so happy you're enjoying our fragrance collection! We count ourselves lucky for customers like you ❤️
This is my first time leaving a bad review for ANYTHING in the world! I am not a negative person and I always like to give people chances, but my experience has been highly unacceptable! I started scentbird with high hopes, and for starters, everything was fine! The fragrances were great, the price was acceptable (18$), and it came on time. BUT THEN CAME THE NEXT MONTH, and let me tell you... This was the worst shopping experience I have had in a long time. This month, I now pay 35$ and I tried contacting them (btw this company has no phone number which is really weird) by email and... once again was stunned. They ignored my questions about the price and told me basically to unsubscribe, but they didn't give me my money back when I unsubscribed. PLUS unsubscribing is really hard, and they try to trick you into 'taking a break' which stops your subscription for a month or two or three depending on your choice. This means that your subscription will recommence once those months are over. So... overall rating... WORST. CUSTOMER. SERVICE. EVER.
Hi Bianca, please accept our deepest apologies for taking too long to get back to you. This time of the year tends to get very busy even for the nimblest of birds! It looks like our automatic bot provided you with a cancelation instruction. Kindly note that subscription cancelation doesn't automatically cancel the processing order. Please make sure any changes to your account, including the cancelation, are submitted at least one (1) day prior to your scheduled billing date. This ensures the changes apply to the upcoming month and not the next. Oh no.our cancellation process isn't meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscriptions, only to see if there is anything we could rectify. You can email support@scentbird.com & we’ll be glad to help out & assist you further!
The idea of receiving perfume monthly is a great way to experience different fragrances. However, I collected so much perfume, there was no way I could use it all. So I decided to cancel my subscription. I tell you this, there is no way you can cancel. There no way to talk to a live person,.and when you use the chat box, that's so frustrating. No matter what question you ask, the same reply is repeated. I wish I would have read the reviews before enrolling with this company. I wish I would have checked the BBB before enrolling with this company. Their score is a "D". If you thinking about joining Scentbird, think twice. To cancel the instructions says to Go to the Scentbird website.
Log in to your account.
Select 'Subscription Status' from your profile dropdown in the top right corner.
Click on 'Cancel Subscription'
Follow the steps to confirm cancellation.
I tried to follow the instructions to cancel but, the "cancel subscription" button is not there. There is no way to cancel. Again, read all reviews before making a decision to do business with Scentbird.
Hi Wanda! We're so glad to hear you loved your fragrances. We'd love nothing more than to make your experience infinitely better! Sorry for any hassle with cancelling your subscription!😔 We never mean to make canceling tough. On our app, you're able to tap the Account icon, then hit “Cancel Subscription,” and follow the steps. If you're stuck, you can shoot us a quick DM📨 on Instagram or Facebook or at support@scentbird.com, and we'll sort it out for you, no problem! We're always here for you!🫶
The way scents come in the veils is a great way to have multiple awsome scents. I love being able to wear different scents and ALWAYS get complaints..
Thank you so much for taking the time to leave us this amazing review, Thomas! ❤️
Omfg. Sorry but I love these cologne. Best ever. Can't beat prices ‼.#1 in my book on fragrances. I get alot of compliments on my smell. Thannks SCENTBird
Thank you so much for taking the time to leave us this amazing review, Vincent! We're so pleased to hear that you're enjoying your subscription & getting well-deserved compliments!
Do not get scentbird. It is impossible to cancel a subscription and there is no customer service, terrible.
Hi Amy, we do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. E-mail support is our main mode of support to ensure that each and every inquiry is responded to with care. Kindly note, that the cancelation link is available in the Manage Subscription tab of the account, and it's possible to cancel the subscription anytime. If you need further assistance don't hesitate to contact is via at socialsupport@scentbird.com and one of our team will be with you within 24 hours. Thank you!
Beware. Once you try the trial you will be unable to cancel. Terrible customer service and shady company.
Hi M A. It's unfortunate to see the confusion caused by our cancelation process. It is surely possible to cancel your subscription if you no longer want it. Rest assured that our Team is always here for you in case if you ever need your subscription to be canceled. All you have to do is contact us via our private messaging in social media channels or simply email us at support@scentbird.com. Your request will be resolved as you wish!
Support is top notch, service is great to discover new scents for yourself. Best gift I've given too!
Hi Tyra, we're so happy to hear that you're enjoying your subscription! Thank you so much for your positive feedback! ❤️
Overview
Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Trent, sorry to hear about the negative impression of our service that you have. Some premium items do require an upcharge from $5 to $15 to the regular subscription cost. But rest assured that to be transparent with our customers, the upcharge is visible and flagged when adding a premium product to your queue so that there’s no confusion. The upcharge also appears on a product's description page. But we always appreciate customers' feedback and we'll make sure to forward it to our Team. If you have any other questions or suggestions, feel free to contact us via socialsupport@scentbird.com, we're here to help!