Scentbird

I love to receive every month different frangrances. I smell different and beautiful every day. Even my co workers love the different frangrances. Im never leaving. Love you scentbird

Fragrance are fabulous. They come on time. They smell great. They fragrance smell last all day. They send out a different kind every month. They always send them in beautiful pouch.

Love the business model, but this company needs to reconsider their shipping system. I probably won't buy from here again, I've been waiting over a week for my samples.

Scentbird and it's founder may be getting rave reviews from the entrepreneurial world but their flame has gone out. Ever since a so-called relocation to a bigger warehouse their subscription service has been behind over 2 months. Ad- hoc orders or one shot orders fall into the same delivery rotation as the subscription service which is rediculous. On top of that there is no Customer Service number to call. What a unique idea not to have to listen to the millions of complaining customers, yet their billing department works perfectly. Your money is taken from your source in seconds. I love that business model, incoming revenue with no output of goods. How come I was never taught about this in macroeconomics. The only communication is thru email in which you get a bot email reply and that's about it. The other way to communicate with them is thru Facebook! Why would I want to inquire about a personal purchase in front of 20 million FB users. How are they getting away with this. I am presently waiting on a one time order made on 11/01/18, since I canceled my subscription and thought the one time order would be shipped out earlier. It is now 12/13/18 and I have not received any replies to the mass amounts of emails I have sent them and have reported them to the BBB where I see hundreds of others have as well. Hey Scentbird, a little 5 sentence blurb on your website regarding delays does not count as customer service.

I have emailed this company several times and this company refuses to respond to my emails. They do not care for their customers and just like every single other review here I began my subscription in June I received Junes but not July I emailed them and they said they were moving which is why things were delayed I ended up getting July and August in late August then I received September's perfume and have yet to receive another perfume. The website states it has been shipped but then I track with UPS it just states the label has been printing so nothing has been shipped. This company lies to their paying and loyal costumers who just want what they paid for.

STAY AWAY AND TRY OUT PURSE PERFUMES FROM ULTA AND SEPHORA INSTEAD.

Horrible company. I left an honest review on trust pilot about their delayed shipping using DHL and trust pilot gets requesting more documentation. F them and this lame company. 1.) they use DHL which is the worst shipping company in the world. They create labels with tracking numbers and nothing shows in the system for a week. At that point a week later your shipment may or may not arrive. 1.) only the saks select fragrances come with a case. The way their bottles are designed with a round bottom makes they extremely inconvenient to store without a case. 2.) their atomizers are HORRIBLE. To even call them an atomizer is a stretch. They're more like a dribbler. 3.) I've had full bottles, and decants from numerous other sites and I'm convinced these guys dilute their decants making them less potent than the actual fragrance. I cannot prove this but I got 6 decants from them and either I chose the 6 weakest fragrances known to man or they dilute them. 4.) This company actively tries to delete legitimate reviews. This makes them pretty scummy IMO. There are much better companies out there.

This company is the worse, I got my first order with no problem. They assigned me a second perfume which they selected for me. I noticed in the middle of October that they never it sent out even though they charge my card 4 weeks prior. Mind you another payment was about to come out for October but I never received Septembers perfume. I reach out to CS and they told me the perfume was out of stock. Mind you they assigned the perfume to me and never reached out to let me know it was out of stock just held my account pending while still charging me for something I never received. I asked Alina why would they assign a perfume if they don't have stock. It's 2022 you should have a back end system to catch those things especially since your system selected it for me. Of course she didn't have any answers. They told me they would send me out a new perfume as soon as possible mind you this is still from September It's now October 23rd and I still have yet to receive my perfume from September. I spoke with the CS rep 8 days ago and still no tracking numbers for this perfume. The worse company I've ever come across. Horrible practices. I don't understand why they even have people sponsor their company when the obviously can even handle the customer they have now. Would not recommend this company to anyone. I told Alina if this wouldn't get handled in a timely fashion I would be writing reviews everywhere. I guess they still don't care.

I have literally been trying for almost 6 months to cancel this freaking account I canceled it because I don't like their products they give me a headache the following month they still charged me the only thing that I can do was pause it and I've been going back and forth with email with them and apparently I didn't say cancel the subscription enough times that they reenacted the subscription and charged me again stay away do not mess with them

I have a monthly subscription with them and that they have no problem getting sent out to you on time. But they push for you to try their candles and to purchase additional scents and items(obviously they want you to spend money duh).
But when I went a purchased additional perfumes to try it took over 3weeks for them to even ship the order. They send you a tracking number when you subscription orders are shipped. Unfortunately it took me having to contact them multiple times to even get a word back about why it was taking so long. Ivan Korsikov finally got back to me and had to check into why it was taking so long. He stated they had an issue with restock and although they try to keep an accurate inventory this time they fell short of that. He said he'd follow up with a tracking number the moment it becomes available. 4 days later I've had to email them again and I was able to get Zahir to send me a tracking number. They said to allow 7-10 business days for shipping. It'll be over a month since I've ordered my fragrances by the time I receive them. Stick to monthly but I don't suggest doing any additional orders from them, they don't seem to be able to keep up with their orders.

I used to be subscribed a few years ago but I canceled because of finances, wasn't really using the perfumes I had since I was staying inside most of '20-'21. There just wasn't a point. But I got a promo deal to sign back up for a good price so I said what the hey, why not? Boy was I surprised when I saw the new packaging.
My first time with Scentbird, they had these nice, sleek metal cases that you put the vial in and they fit snuggly and they twisted up nicely to use. Most importantly, they didn't feel like they would break. I don't know when the packaging changed to these horribly cheap 2 piece magnetic cases that pop apart if you look at them wrong but wow I hate them. They don't feel like something I'm supposed to keep, like I should be taking the vial out and tossing the plastic. The vial rattles around in the case and since I'm kind of clumsy, I've knocked them over a few times and I'm always worried they're going to break since they pop open and the vial hits the ground.
Since the price of the subscription went up since I had them and the packaging had one of the worst downgrades I have ever seen, I had to quit again. I'm sure it's a cost cutting measure to do plastic instead of metal but it really cheapens the whole package. I'd consider going back if they brought back the nice metal packaging. It looked so much nicer.