I love this. It helps me find new scents I would not have found otherwise. I have found my new favorite perfume. And I give friends others I don't want to keep for myself.
I love it. Each perfumes i have gotten i get compliments from my kids and my husband how good I smell. Thank you so much and happy Thanksgiving to you all and your families.
Thanks so much for your positive feedback, Faith! ❤️ We’re really glad you are enjoying our fragrances.
I love the great communication I get from customer service also I receiving the different perfume they have to offer at a great price they also give u the option of buying a full size bottle
Thank you for the kind words, Jennifer! We're so happy to hear that you're enjoying the fragrances that we sent you! We’d love to continue providing great service to awesome customers like you. Thanks again!
I love the idea of trying before I buy and actually getting enough of it to try longer than one squirt, it actually gives you a chance to get the smell of a scent over time.
Hi Michelle, thank you for your love and support! We really appreciate your positive feedback! ❤️
I've never had an account with them, never called them, emailed them, or heard of them and they billed me for a SUBSCRIPTION! I cancelled my credit card and got a new one and they BILLED ME AGAIN! HOW? SCAM!
Oh no B. W. We understand how frustrating this may be. However, we're unable to process a payment for inactive or canceled accounts, so we can definitely look into this for you to see exactly what went wrong. Send us an email at socialsupport@scentbird.com and we'll be sure to look into it as soon as possible.
This is a scam I haven't got nothing from them and they keep charging my credit card. I will be calling my credit card company and have them to stop Scentbird
Hi Glenda, I'm sorry to hear that you have not received your order. Kindly email us directly at socialsupport@scentbird.com and we'll get this taken care of immediately. Thank you for your patience!
I have truly enjoyed my scentbird subscription... I get plenty of compliments on all of the fragrances I have received so far! I give them a thumbs up
Thank you so much for this 5-star review, Cinnamon. We really appreciate you being a customer and helping to share the word about us. ❤️
I really enjoy the fragrance that I picked at scent bird I can take it with me where ever I go. You can't take your big bottles of fragrance with you. Awesome site.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you so much for your positive feedback, Sarita! ❤️
I really love getting a different scent every month. I always look forward to it and it is really nice to be able to test a fragrance out for a while before spending a lot a money on it.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I was very disappointed when I opened my package to discover that half the bottle had leaked out into the packaging. Apparently the top was not secure on the bottle.
Hi Silvia, I'm truly sorry to hear that your order arrived leaking. No worries, we'll get this resolved right away. Please email us at socialsupport@scentbird.com and one of our team will be with you shortly. Thank you!
I liked the fact that I received the product in a small trial size container. I would definitely try out a few perfumes before purchasing the full size product from any brand
Hi Piyasa, we're really pleased to hear that you're enjoying your subscription! Thank you for sharing this!
I loved it when I smelled it in the bottle but the second I sprayed it that changed. I immediately had to wash my wrists. It was so strong. Probably better for someone more mature in age.
Hi Taylor, I’m sorry to hear that you didn’t like the scent that you received. Feel free to email us at socialsupport@scentbird.com and we will be happy to provide personalized recommendations based on your preferences. Thank you!
I do not like or wear caustic scents. At my age I do not like a scent that enters the room before I do. Yet, sometimes I am sent such scents. I wish you would not do so.
Otherwise, outstanding.
We are grateful that you took the time out to leave us a review, Charles. Your feedback helps us to improve service for everyone, I'll definitely pass it on to the team. Kindly email us directly at socialsupport@scentbird.com if you need any help. Thank you!
I love the scents, and doing the quiz helped me find ones I would like. I have received 4 so far and love each one. The bottles last longer than I thought they would.
Hi Trisha, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! ❤️
Great scents but 90% of the time I'm not receiving my scents. I don't know if it's the postal service stealing my package or if it's Scentbird not delivering.
Hi Tomika, thank you for reaching out and letting us know. I'm sorry to hear that you're having trouble receiving your orders. We'd like to look into this from our end and get everything straightened out. Kindly email us at socialsupport@scentbird.com and a member of our team will be with you shortly. Thank you for bearing with us!
Fun to choose what fragrances you want them to send. Easy to choose they tell you what everything smells like. Everything shows up around the same time every month with no problems ever.
Thank you so much for your 5-star review, Justin! We really appreciate you ❤️
I enjoy the smell but I made the mistake of spraying myself twice with the perfume not realising how strong the scent was. I recommend a walk through with is perfume.
Hi Cathy, thank you for sharing your experience. We recommend Eau de Toilette fragrances if you prefer lightly-scented perfumes. Feel free to email us at socialsupport@scentbird.com if you need any assistance.
Though I would try it. Big mistake never received any thing. They keep taking my money asked them to stop taking my money finally had to call my bank.
Hi Charlotte, we're so sorry about your experience. If you still need our assistance, kindly email us directly at socialsupport@scentbird.com and we'll get everything resolved. Thank you!
Loved every scent that came to me... good communication on my package when my package was sent out for delivery even when it was delivered to my mailbox
We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you so much, Jaraunda! ❤️
I have discovered fragrances I would have never tried based on my quiz results and based on recommendations of scents I do like. It has opened my world.
Hi Kimberly, thank you so much for taking the time to leave us a 5 star rating - it's very much appreciated! ❤️
Overview
Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words, Suellen. We really appreciate you taking the time out to share your experience with us! ❤️