I ordered from Lavender Lingerie, LLC and ended up being charged $59.95 for a membership I never signed up for. They didn't clearly mention this at checkout. The items I received were low quality, and customer support didn't help at all. I don't recommend shopping here.

2.5 weeks ago I thought it'd be a good idea to take advantage of a 60% off sale that was advertised on social media. I bought a total of 5 bras and 10 panties for about $163, which seemed like a pretty good deal, except I got no confirmation email or receipt the website was down and I couldn't even track my order, it arrived in about 1 week. When I tried on the bras, I quickly realized the sizes run really small, I am a 32B and my boobs look like a fat kid squeezing into a turtleneck. I couldn't even log in to my account to process an exchange. Each time I try to go to the website it would give me a blank white screen that says "Internal Server Error". I tried everyday for a week to log in but same error message would pop up. I ended up requesting assistance from the European help desk who then gave me the toll free hotline to call. Today, I ended up calling the toll free number to speak to CSR overseas somewhere who kept offering me more deals each time I asked to cancel my membership. I will be donating the bras that are too small for me, the panties are a little small but I will use as motivation to go back to the gym lol
Takeaways:
1. Their US website is so unreliable, and the membership is crap
2. They are unreliable in terms of providing emailed receipts and confirmations
3. Customer service is awful I was on hold for over an hour before speaking to someone. Then they will waste your time giving you more crappy offers to try to convince you to keep your membership.
4. the styles of underwear are cute, but the sizes run too small & quality is comparable to underwear you can get from Target or Walmart.

Save your money people. It isn't worth wearing this name brand for the sub-par quality and the $#*! you have to deal with with account services and membership charges. I can't even provide you all a proof of purchase

The bras fit true to size, the panties are great, I love the material and the bras are extra comfy. I am 4'11,160lbs. My bra size is 38 DD and I wear a medium panty. Pics are below

Wow. My experiences for the last 2 years with SavX have been fantastic. Orders arrive quickly, and have never had an issue of being wrongfully charged. My customer service experiences have all been pleasant and issues (which were my fault, not theirs) were resolved quickly and easily. There had been a few times I missed the skip the month by a day. Money had not been taken out yet so each of those times I called cs, and they were happy to skip the month for me on their end so I wouldn't be charged. They've been fantastic, and I love their products.

WILDLY DISSAPOINTED!
Ordered multiple bras and underwear in various sizes from the website with a membership. NOTHING FIT!
Not to mention the terrible quality, the underwear was too thin, uncomfortable and needed more fabric. The bras are not true to size, they are highly uncomfortable and give a shape to my chest that looks crazy weird, like I'm wearing a vintage cone bra.
I've gotten better products from Target or Victoria Secret, so for a brand thar CLAIMS to be "luxury" I could not be more frustrated, disappointed and angry. WHAT A WASTE OF MONEY AND TIME!
AND THERE ETHICAL PRACTICES ARE WORSE THAN SHIEN?!?! It could not get worse.
I wish I did research and read more reviews because the average customer is completely unsatisfied.
I will say, using the website's online chat support made it really easy to cancel the membership ASAP before I was charged.
I would give this website and services a 0 star if possible.
DO NOT BUY PRODUCTS FROM SAVAGE X FENTY UNLESS YOU WANT TO WASTE MONEY AND TIME!

Poor quality, undergarments ripped and tore after a couple times wearing, unbelievably expensive and demanding subscription, absolutely not worth it and do not waste your precious money on this scam! Ridiculous!

Absolute bull$#*!. Charged me twice for the items. Almost refused to help. Won't let me take my card off of my account. Still haven't received items. Random amounts of money are taken off through the site, had to get a new card. Enough said.

Do not recommend savage at all. I used to have VIP account with them. When I was charged monthly fees I was unable to spend my credit on order as the amount in my VIP account was not deducted from value of the purchase, so I have close to my VIP account. I have received refund of the money outstanding for me to use. Week after my bank account was charged again by savage, second time, I have contacted them via email twice and phone 3 x and I am keeping hearing that I have received refund ( Yes of the first charges as I was unable to use them) they keep asking if I have another account with them:He'll no and I never will. At that point I don't think I will get my money back but I hope my experience will save any other person the trouble and losing their money.

They have advertisements all over social media promoting their two for $24 bra deal. I saw this and was immediately excited went to the site was able to very quickly select the bras I liked and confirm the purchase. After I confirmed the purchase, I noticed that along with the two bras that I put in my cart, it appeared. I had automatically been signed up for the "VIP" then shows that I'm gonna be charged $60 a month unless I click the " skip button" within the first five days of the month. Seeing as I am a full-time worker, wife, and mother to a toddler i.e. In no way have time to be regularly checking in on the site and therefore knew I needed to get this surprise subscription canceled. So I contacted customer service where I requested to cancel, they asked me four times if I was sure, and tried to bribe me to stay, to which, I replied, no, thank you I would just like to cancel the VIP subscription. Then the customer service representative lets me know that they have canceled my subscription and that since I do not want to be a part of the "VIP" that they will be canceling my order for the two for $24 bras that have been advertised and that if I still wanted to make the purchase I would have to buy them at full price. It's all very misleading and smells like a big scam. Honestly, it's just extremely disappointing because I thought finally there would be an affordable, well-made bra option for us middle class ladies – clearly not.

I am normally a 3 8D purchased over $150 and had to return the entire shipment everything was too small
Returned and re-order a size up and still does not fit, the bras poke you on the side cage, material is touch and cheap, even the hardware look cheap. The underwear elastic just folds and does not hold up.
Very disappointed i really wanted to like it and have an different options

The customer service is absolute crap, I got disconnected on 3x before someone finally answered a simple question (when can I cancel my membership without affecting my existing order, I.e. How long until it arrives?)

Cancelled my subscription only for money to still be taken out of my account. Via my card details as the DD was cancelled. They forget to mention If you buy an item for £59.00 then you use two credits of £49.99x2 to cover the cost so whos benefitting when thats nearly £100 for a £59.00 item. How much did Rhiannas sons bday cost again. Remember nothings 49.99 exactly there will always be "something" to take it over. Shipping costs etc

I just canceled my VIP perks, as they charged me twice for my subscription, having both billed my credit card and charged the fee to a separate order I placed. Multiple calls to customer service and they completely refused to help me. Had to dispute the charge with my bank but the issue has still not been resolved. I spent hundreds of dollars with Savage X Fenty, yet they would rather lose a valuable customer than admit responsibility for their error. Shady, deceitful business practices. AVOID

Scam company- your order will cancel if you cancel membership. Not a true cancel anytime membership.

My girlfriend sent me a link to a 75% off sale. I wanted to make her happy and find something nice to use when the mood was right. It seemed like a steal. I was buying an 80$ piece of lingerie for 15$ plus shipping. All was well until I received a notification 2 weeks later for a $59.95 charge. I called multiple customer service numbers and was finally put in front of an up-seller to get me in on the brand. I was being used the whole time. Also, the lingerie sucked and it was itchy and poor quality. Do not listen to Rihanna, if she has her hands on this, she is evil. But I am sure that is not the case, She is too lazy and has too much going on to take care of her own personal brands. She pawns it off on some goofy team that does not care how her customers feel. Thanks, Babe.

So let's just say I will be cancelling membership as of today! I just received a notice from my bank of a charge from Savage Fenty for $59.95 on 6/8 and charged already on 5/30. That's only been a week. I don't like the unexpected charges for a membership I don't really use. I was fine with the sporadic shopping but now they are just charging my card just because. Ri-Ri-ridiculous! Bye Bye Savage Fenty

JUST BECAUSE IT SAYS IT FITS DD EVEN DDD DO NOT BY THEY ARE NOT WORTH 5$...I BOUGHT 3 I TRIED THE STRAPLESS 1ST WELL LMAO TO START IT DONT STAY UP IT COMPLETLY FOLDED UNDER AND WAS THE MOST UNCOMFOTABLE, THE SIDE DUG INTO MY SIDE JUST NOT WORTH A DIME. THE NEXT BRA I WORE FOR 4 HOURS IT DONT HOLD AS THE STRAPPLESS DIDNT HOLD. THIS BRA COMPLETLY UNRAVELED ON THE SIDES IT IS COMPLETLY STRECHED OUT ON THE SIDE. IM NOT EVEN TRING ON THE NEXT 1 AT ALL? JUST NOT WORTH ANY MONEY

Purchased from them once, and they automatically enrolled me in their $60 per month VIP membership without properly disclosing anything. I didn't know this until I saw the charges on my credit card.
Many websites nowadays offer you to create an account when buying from them for faster check out, but it's never a paid membership unless it is clearly stated, and the customer chooses to upgrade. Never had an online merchant automatically enroll me in any paid subscriptions by creating an account when making a purchase and not properly disclosing it!
I had to dispute the charges with my credit card. I also discovered that this company was sued by district attorneys in 4 different counties in California, and had to settle and pay over $1 million in penalties for deceiving many unsuspecting customers in this exact scheme.
Will never ever buy from this site again and will let all my friends know about these scammers!