Samsung

I purchased a galaxy Z Flip3 at att store. $1,100.00
Less than 10 weeks the fold part of screen looks sryrottex but can't feel cracks. While open it's no longer fully flat. Now line in the top screen top to bottom. Att said warranty claim not insurance. Samsung does warranties in-house. Att can't give me phone temporarily due to this. Samsung said mail it in and within 11 days they mail it back. No temp phone or other solution. I live hours from store. I own asmall buisness and need phone. They said nothing we can do. So I'm throwing phone away and getting an I phone. Huge company, crap product, horrible warranty policy, no customer appreciation.

Purchased our American fridge freezer in 2010 at £800 within first year it needed a conversion as a fault had been found on the model, it was leaking water everywhere.
I believed the product had a 10 year parts guarantee as advertised,, recently the thing stopped working rang Samsung who stated, that because I purchased mine from Homebase when purchasing a new kitchen that it would not have the 10 year guarantee, considering that it's still a Samsung... beware where you purchase... as apparently you don't get the same warranty... check... wouldn't recommend Samsung... to get customer support you have to ring the phillipines, they won't ring you back, can't e mail why my applliance isn't covered... banging your head against a brick wall. Com... need to get rid of my Samsung washing machine which is strangely covered for 10 years... JOKERS no stars from me

I've been loyal to this company but am finished. Their battery on the past few phones have been garbage. I have had the s22 ultra since release and the battery is horrible. Two updates ago the battery got a little better and I was hopeful but the last updates it because worse. Samsung doesn't care about anything but money. You leave reviews about it on Samsung members and they take it off and silence us and use their community guidelines to do so. To justify it. This is wrong. Anytime anybody leaves anything remotely neg about their products they use their guidelines to silence us. That's wrong! We should be able to explain our honest reviews without being silenced. You pay this much for a phone the battery needs to last longer than this. I'm done. Other people are complaining about being silenced and the battery.

I already had a Samsung DVD player that has no on-off light which cause much inconvenience.
I bought the a Galaxy A32 5G phone from T-Mobile and it was never satisfactory mostly because the touch screen is hyper-active. I changed server to Consumer Cellular. Whenever I allow a Samsung update it invalidates the new connection and I have to reconnect to the network. I will never buy another Samsung product. The customer service rep was less help than the bot that answered the call and only established that I was out of warranty. I do not consider that to be the issue.

I have an S7, and after 18 months the charging port does not hold a cable tightly, besides the port ohone is mint. I replaced phone with s10, same thing has happened. SAMSUNG refused to repair device out of one year warranty. I have only owned Android phones, and during the pandemic years many people are at home and phone is connected to charge. The ports cannot handle the stress of the cables pulling and fails. Defective part which shouls be recalled and replaced im not soending 600$ a year for garbage. Time for Apple, Samsung could care less as long as profits sore.

I bought a new fridge in November 2022. By January 2023 it wasn't working. One week for a tech to come out, a new fridge was needed. One more week for them to tell us they couldn't replace it, could we have a refund. No problem. Another week for them to collect it. FOUR weeks for it to get to the warehouse by which stage we'd been SEVEN weeks without a fridge and without the refund. When they confirmed receipt of fridge they then took another THREE weeks to refund our money. This was disgusting service by a company who doesn't care one little bit about customer service but all about the money.

Samsung is making excuses for not adding a micro SD card. They are saying not many people use micro SD Cards, & that they use the extra space for hardware. Complete BS samsung is just trying to be the new iPhone. Iphone did this to make more money. Part of a Android phone has always had the SD Card slot. The say they use the extra space for hardware if that was true they wouldn't be able to sell the same phones with more storage if you pay more. Nobody uses SD cards this is definitely false everyone I know uses SD cards with their phone if they can. What people don't know is micro SD cards go up to 1 Terabyte. Samsung is charging you so much more for memory and limiting your phones capabilities. Samsung your not even a android anymore and your going to end up just like iPhone they are slowly but surely being hated by everyone.

We sit and wait to return yet another samsung j7 to the carriers store because it doesnt work. The retail.store people have been fine durimg our 6 visits. But they are limited to merely giving us one more of the same low quality product because more. Than 2 weeks have passed since the purchase. Best move is.not to buy the thing on the first place. Hours talking to tech support were wasted. So if your time doesnt matter buy it. If your time does matter stay away from this turkey.

Work Customer service I have ever seen in a company, and dog$#*! phones. Bought the brand new s22 ultra last year and it broke in 4months. Some idiot at Samsung told me to remove my screen protector before I sent it out for repair. When i got it back they scratched the crap out of my screen and refused to replace it because it was "cosmetic damage". They also lied multiple times and were rude over the phone too many times to count. If you have any self respect for yourself, stay away from this company and their products.

Hi all,
I am writing to let you know of a horrifying experience. Would never buy Samsung and would never recommend unless you want to live in hell. I put in one start for the negative 300% of their service. I been called to cancel an order Samsung order for through a guest an account instead of my account. I couldn't see the bill or have any control over it! They told me I had to reorder and then ship it back. Samsung told forever with it and still I am dealing with it now and they are asking me for more time and my help to fix this. I hop no one will have to deal with them again. Endless calling and out of no way it gets discounted. They about a lot of things, Becareful, someone had told me to change my bad review to a good review so that the case can be reopen. I am not thinking straight any more after dealing with them.

We bought a condo that fully furnished with appliances. Unfortunately, they are Samsung. The dishwasher decided to call it a day after 6 months. Customer service is horrible! They keep you on the phone for long periods of time and nothing is resolved from this. I was told that their warranties aren't transferable - an excuse for not honouring he warranty. There are lots of condos furnished with appliances for purchase. If all companies are dishonest as Samsung, no one in a condo has a warranty of appliances. If I see someone near Samsung appliance in a store, I will steer them to a company that has honest business practises. Totally disgusted with Samsung and their customer service.

After a decade with Samsung and always buying the top line phones plus bought loads of phones for friends and family I finally decide to give up and move to different phones.
After the last update my phone Z fold 4 have restart itself several times and since the moment phone switched back on it couldent locate any WiFi network, cannot turn on bluetooth, cannot provide hotspot, draining battery much faster and slowed the phone 10 times and because of a tiny dent they didnt want to fix because of the warranty.
I believe that was Samsungs doing so they should cover the whole cost of the repair and they didnt.
Please avoid them at any cost!

To make a long story short in this limited text. My Samsung Refrigerator is going bad and has been deemed un-repairable by Samsung Technicians on a video call with the local repairman. This is the 4th unit I have had, the first 3 replaced by Samsung after multiple repairs. I have 3 open tickets (opened by SS), requesting a refund. I have provided all requested documents, have made 15 calls, multiple requests to speak to mgt. I was offered a hugely "prorated" amount (less than $1100. 00) and will not accept that. I paid $3061. 76 plus tax for the unit. I have never received any return communication of any type concerning my requests, hung up on 3 times. This unit is defective, has never worked correctly (ice maker replaced, control board replaced, dryer, compressor and inverter replaced). Originally offered $2719. 20 refund with no receipt. Found and uploaded the original receipt and expect that amount to be refunded.

My mobile phone was accidentally dropped in a wheelbarrow which was wet and dirty and it corroded the charging point.

It was sent to Samsung by the phone retailer where we had bought it and were on contract with. They backed up my entire phone to the Samsung cloud as required.

The repair was not done under warranty and took several weeks.

When the phone was returned to us, we took it back to the retailer who was going to restore the back up from the Samsung cloud. No data was found, the back up was not there and also my account was deleted.

Have spent hours on the phone with Samsung who admit to a 'glitch' but are completely unhelpful in terms of what they can do to find my data, or compensate me for the loss of my entire history of contacts and images which are irresplacable.