Samsung

Anyone working for or selling Samsung products beware. Corporations want to sell garbage at a high price and hide behind employees in stores leaving the public no real means of even complaining. You will be $#*!ing sorry.

They ran around when they couldn't fix my galaxy8+ when my phone was still under warranty. They put me on hold for nearly 1 hr more than one time and promised to call me back but they never did. The problem has been about two months and after they couldn't fix my phone they tried to avoid me. Today when speaking to the $#*! supervisor, calling center in Canada was told by her the 1 yr warranty doesn't give me brand new phone when they couldn't fix my phone (which was not true when I purchased my phone) but will give me better options. Samsung just lose a customer. If I can give them a negative star I would cause they dont deserve any star especially with all the rude $#*! customers service

I bought a washer and dryer set for my mother. She was excited at first, until she turned on the dryer and it was extremely loud. So we called Samsung to get it replaced or fixed. They sent someone to fix it and we were told the dryer was damaged on both sides of the drum and it was unfixable. So now samsung is giving us the run around and a customer service agent even hung up on my mom. They're dragging their feet, trying not to replace it and we haven't even had it for 30 days, plus I bought a 5 year warranty, which was no help. Safe to say this will be my last time shopping with Samsung, which is sad because I've always been a supporter of Samsung. But this is the 3rd product I've bought from them in the last year, they has been defective and had to be replaced.

Wish I could rate a ZERO. After numerous phone calls concerning the volume for my television which started a few months after purchase, well within the warranty period; Samsung now tells me it is out of warranty. They didn't correct the problem when it first started and would not authorize a service call when it was within the warranty period and now as they planned the warranty period is expired and use that excuse not to fix it. We have numerous Samsung products, but will NEVER purchase another one.

My refrigerator wasn't cooling and eventually went out. I called Samsung and was told I could get compensated for my food loss. Several times I had to call and every time they had to give me a new ticket number, I sent a copy of my food receipts and then they told me no they needed a list. So I do all of this over a month's time only for them to tell me oh your refrigerator is not under warranty so we can't compensate you. All this time none of the reps told me that. So I wasted a months time for no help at all with my food loss and having to get a new refrigerator. Sucks won't buy from them again.!

I purchased a Samsung frig at Lowes. It is less than 4 years old. Broken twice and I had to pay for the repairs. I found out there is a class action lawsuit against them for this frig. I called to see if they would stand behind their product. They said they would send their repair person out to check it. I get a text from their repair person stating that it will costs me $200.00 just for the person to come into my house! That price is not even deducted from the cost to fix it. That is just to show up. It can't be fixed. It is defective. I'm screwed and will have to purchase another frig. NEVER EVER EVER will I purchase a Samsung product.

I have a new Samsung dryer (1 year) and the lint basket in front allows all kinds of items to slide down into the bottom of the machine. This causes it to make a grinding noise. Once I had a service person come and he found coins and again I am having noise. I used all kinds of contraptions to clean out under the lint basket and there is still a noise and Samsung will not honor the warrantee unless I pay to have a professional appliance person level the machine. (It was hooked up by Best Buy and an appliance person was here previously) I am disappointed with the machine and Samsung.

Samsung website never work correctly when you try to make a purchase with discount offer. It happened to me when I tried to purchase my S22 Ultra and now the same when i tried to buy the Book 2 Pro 360. The discount doesn't applied. Contact their support. Virtually useless.

The customer service is extremely bad they hang up 2 times in 1 day the phone just because they are not able to answer to simple questions like "Why samsung pay is not working in ireland and if there is any plan of fixing this problem in the near future " and " if esim for galaxy watch will be available in Ireland in the near future " basicly the girl on the phone had no idea what i was talking about, it is absurd for a big company like Samsung to have such a pure customer service and to put on the ireland market at full price products that don't do what they promised to do. I am a fan samsung, and i feel disappointed. Hopefully they will improve in this side o their business.

We bought a Samsung dishwasher in April 2023. After 8 months a piece from the front panel fell off and there are cracks on the side of the front panel. We got a service appointment on Dec 22nd. The technician came but he had an old part in a brand new box. They wanted to reschedule on Dec 28th but as we were out of town we agreed on Jan 8th. While waiting for the technician they called us and said they determined it was physical damage so it's not covered by warranty. It is quite amazing they couldn't determine that while on site but from memory 3 weeks after. We had a KitchenAid dishwasher for 9 years and we really regret choosing Samsung now.

Two months ago I bought a GS2 (watch and fitness tracker). I found the battery life was very low. It had to be charged for a couple hours every day. I changed my schedule to facilitate the G2. The other day while charging I noticed the bezel had fallen off. I called Samsung to check the warranty. They said they'd fix it but since it was physical damage I'd have to pay. There was no physical damage, somewhere while wearing the watch the bezel just fell off. Samsung stood fast no help without even an inspection. I won't ever buy a Samsung product ever again.

Samsung is no longer putting out quality products. I've had Samsung phones since 2013. I would stand up for them against all the Apple loyalists. The phones used to be what caused Apple to have to improve their products and I liked having competition (which protects us all). But, I can longer stand beside Samsung. Their customer service is very poor & complacent (they now prefer to give a run around). There are huge Bluetooth issues I've experienced over the last 3 months. If I went into details most would say that I'm crazy to have not left sooner. It's a sad thing, kind of like the Sony Bravia, the S21 works after 2ish years, but can't perform. Pathetic on all fronts and in finally going to switch back to Apple