Samsung

I contacted Samsung about my defective Flip 4. They recommended I take it to an authorized repair center to repair. The repair center said they should not repair. Samsung should replace. Samsung is demanding I send the phone to Samsung for 5 -7 days to repair. I cannot be without my phone 5-7 days.
Extremely disappointed in Samsung. Can not recommend their product.

I purchased this phone as all the reviews basically said its problem was no removable battery. Well this phone has a lot bigger issues. It totally shut down after 19 days and even the samsung rep said it was dead and it had to be sent back. Now since its passed 14 days which is ridiculous, it has to be mailed back. So now i have no phone for at least 7 days. DO NOT BUY THIS PHONE. I believe that the samsung egde has the same issues. Buy an LG and do yourself a favor.

Tried to redeem a FREE offer that came with a newly purchased phone. Had the hardest time with customer service. It's free afterall... why put me through he'll. Had to listen to service rep complain essentially about phone carrier not having the free item at store. Not helpful at all. Was back and forth between phone carrier and Samsung customer service. If it's so hard to get free item included when buying phone don't advertise it!

I will never get any samsung products. I never get any call from your team 25 days done. And change your name from(speedy recovery to slowly recovery or no recovery) Worst response from your team...
No response from your team.
After service they gave my phone without putting water resistant.
And now saying it is your problem...
So I will say to my friend circle and family member to don't get any Samsung products.
U could not get any response from their end.
Don't get any Samsung products.
Finally you only payable for their worst service.
Water resistant phone after service they gave my phone without putting water resistant.
If I ask why didn't put.
They saying I don't no u ask service team only.
This is costumer care response...?

Looks nice, I love the Samsung phones, Though the new S22 is totally unusable. We got two neither one we can hear the other person; they are wispier quiet. Oh, and where are the chargers? You spend good money for a phone and need to spend more money to use it. Yet more corporate greed.

This Samsung 14 5g I purchased it on 4 27 23 and has taken it back for the speaker constantly going out no volume was replaced and still doing the same thing they talking about needed updates no I need another kind of phone please

I love their cell phones. I hate their financing company TD Bank, as I set up autopay via my checking account yet they never processed it fully and they did not get my initial payments and I never got notified until 2 months later. By then it was too late and the late pays hit my credit score with -50 points.

WARNING: if you have to deal with their financing co TD Bank, triple check your autopay is turned on.

Home Depot-Samsung THIEVES. How I got robbed - bought a combo washer-dryer, after deliver (~1wk) noticed a noise when using the washer (see video). Called Home Depot-Samsung back and forth, a serviceman came out to take a look, but did not see anything. A week went by and the noise was there - serviceman this time moved the machine and noticed a large dent in back right corner (from or during delivery) and said only fix is a replacement. So, still waiting (by the way machines were delivered on Nov. 04, so 2 months and counting). Thank you and happy holidays to you as well Home Depot-Samsung THIEVES. So negative 5 stars, nice service... sorry video is too large to upload.

Once again I am disappointed by Samsung. My Note 2, my Note 4, and now my Galaxy S7 still have the same problems as ever. Voice typing does not work properly which in this modern day is a huge problem. Punctuation is spelled out just as often as it is properly placed. Punctuation matters, Samsung. You might want to check out the website dedicated to Samsung punctuation malfunction. Additionally, about every third word is mistyped. It is very frustrating to have to go back to every single thing I just voice typed and make all the corrections and add the punctuation and delete the wrong words. I have to do this every single time and I've had to do it for all of the years I've had a Samsung phone. Are you ever going to correct your voice typing problems? Or are you just going to continue to come out with cool gadgets without ever bothering to fix real problems, ala Deep Water Horizon?

Bought a Samsung washer and dryer set and within a year, the washer bites the dust. Samsung says they will replace, but this process takes forever. I am on week 3 without my washer working and they are saying it could be another week. Their replacement process definitely needs to be reviewed, as how can they expect a family to go 3-4 weeks without their washer? They clearly do not care about their customers. I guess, off to the laundromat again. Thanks Samsung!

I just called to find out the TV frame that I purchased from their website does not seem like fits the new QLED TV that I also purchased from their website too. I was in the phone for more than an hour and being transferred to 4 different representatives in different departments without any solution. It looks like everyone is waiting to transfer to the next person as none of them knows what they are doing. At last I was told that I need to call the first person where I started (e/commerce) as I have to return the frame as it will not fit. Horrible experience. Will never buy anything from this website and advise everyone to do so. They deserve ZERO star.

I have always loved Samsung products but the customer service is horrid. I applied for financing and was approved however they cancelled my order the next day so I reorder and the same thing I call and they put me on hold for 40 minutes just to tell me to call TDI bank so I do. No problems there, I still was approved and no block on my account so I call Samsung back and they tell me there is nothing they can do unless I want to pay with my credit card. Seriously!?! So needless to say I take a small hit to my credit for applying for absolutely nothing.

I had ordered two cases for my samsung s7 edge. When my ordered arrived after three weeks. My order was to be shipped expedited. I only received one case. I had called customer service and they stated there was not anything they could do and my issue would have to be escalated to warehouse. Warehouse would have to locate my item. I have not heard anything from them. I contacted my bank to receive my money bank. They have lost my business.