Samsung

Phone is 6 months old with a 12 month warranty. Samsung will not honor warranty. Phone was taken to a certified Samsung tech center. It could not be repaired. Sent phone back to Samsung for a promised refund. They have had phone over a week and are still stalling on providing refund. Purchase receipts provided a week ago, they are asking for more paper work and maybe will send a refund in a week or two. Thought I was finally making progress after filing complaint with BBB. Gloria A promised the refund and promised to help. Over 2 weeks later, still nothing and Gloria A will not return any of the 3 phone messages. Do not buy a Samsung Phone and understand that they will not honor their warranty.

I have had an issue with an active samsung watch, the back fell off and burnt my skin and I called samsung to get the watch replaced. They have lied to me, ignored me, I sent my watch in and they have no idea where it is. This company is not professional at all and do not care about the consumers. They are such a big company, that taking care of the situation is not their prioity. I have owed samsung everything but I will no longer do this

I am using a Samsung S7 edge since last 6 years and it is giving amazing performance. Until now it is not taken to a service centre even once for any reason. Even I have used this phone in the swimming pool snd seas for underwater shooting, I am being exposed continuesly to extreme weather conditions of Qatar as part of my job since I bought. Thanks to Samsung for giving such a wonderful phone. I never thought for an upgrade from this even in this 2021.

Never again will I buy from Samsung or have a Samsung product in my house! I bought a for a 75" TV and it never arrived. The shipper assured me it was coming and after 6 weeks they said they never received it. I asked for another TV and received a refund along with a link to buy it again at at a much higher price! That's no way to do business!

I recently purchased a Sam sung electric smooth top range.It came with a defect on the smooth top area.The first time that I cooked on the range, I got some water on the top of the range.The instructions that I received from the company was let the stove top cool. Then wipe it with a smooth damp cloth which I did.The water spots did not come off unless I used cerami brite and even after using the product I still saw residue spots. To make a long story short I called the company and they told me that they would not replace the smooth top.The defect was not my fault. I will never buy anything from Sam Sung again.As long as the company got my money that is all that they care about. I am hoping that consumers do not buy their products until they change there policies and start caring about the consumer and not themselves. I plan on going to the higher ups to plead my case.

I purchased a robot vacuum for $600 brand new from Samsung, the vacuum stopped holding a charge within 3 months of using it. The fixed the issue and mailed it back to me. 5-6 months later the same issue happened. I am now within 90 days of my warranty expiring and their only option for me is to fix the same issue again. They refuse to send me a new vacuum or extend my warranty. My worry is that the same thing will happen for the third time and I will be out of my warranty and I will be either out $600 or forced to pay them to fix it. The last vacuum I bought was for $70 from Walmart and it never had issued and lasted 10+ years. I can't believe I ever spent money on this crap. Samgung customer service is horrible and they do not stand behind their products. If they did, they would extend my warranty or replace the vacuum.

I bought qled tv for $600 from best buy in october 2020. Recently it broke down. After so many phone calls management agrred to fix for free. A week later i was told that parts to fix tv are not available. So they can not do anything. Could you believe that they can not find parts for their own product? Should tv last only 2 years. I will never buy thier product again.

I was locked out of my account and it literally took me almost a WEEK to get help. They transferred me back and forth, and finally to a dumb kid munching on chips who had NO idea how to help me reset my 4 digit pin... jeepers

I was a bit hesitant to switch onto the Android phones. But it turned out that Samsung makes pretty decent phones that do not concede to Apple.
Probably it was because I had some experience with Smasung phones but it was too long ago. And since then they have improved a lot.

Horrible company to deal with when things go wrong. Delivered a broken TV and also took my tv as a promotional credit same day. Unfortunately most companies will rectify this within days. Nonetheless 3 weeks later and over 10 hours on the phone Samsung has decided to refund me the promotional price of the TV and refuses to honor the credit my other TV provided. Customer Service Reps were understanding of our plight but all decisions are left to a 'mythical' executive team and customer service reps are ALLOWED to lie to consumer to simply get them off of the phone.

My husband purchased his phone new. Within a few months, it would not charge. We sent the phone to Samsung and they said the motherboard was going out. They said in order to replace it with the warranty, they need to fix everything, including the screen that had a small crack. They said the screen would cost us over $300 to fix. We told them we didn't want the screen fixed, just the motherboard which is covered under the warranty. They said they wouldn't be able to unless we paid to have the screen fixed as well. $300 was out of our budget, so we couldn't get the phone fixed. It went into a drawer and become a $1000 brick that was not usable. Biggest scam ever. I've always gone with iPhone, and their customer service is amazing. They really back their product, and my husband will now only purchase Apple. Samsung lost a lifetime customer over their ridiculousness.

A Samsung watch severely burned my wrist and the face popped of damaged when i ripped it off my arm. I called customer service abd they after receiving pictures and medical information promised to refund or replace the watch. Agter it went to the next level Tatianna called and refused any help in the situation because the watch had no face. She repeatedly refused to negotiate at all just reading over and over the company policy. Samsung as a multi trillion dollar company annually is refusing to help in any way over a 180.00 wearable. Lets all boycott Samsung all together. Bless them as they continue to make trillions and offer no care or appreciation for the customers that made them rich.

Samsung Fridge RS265 keeps failing, replaced all sensors, heaters fans and control boards, several times all trims etc. look perfect. And the freezer still very warm (55F). Reset the fridge (unplug fro 5 mins minimum) over 10 times, still bad, Even though the heaters and control boards were tested good. Called Samsung stating the only thing left is the compressor must be bad and It should have 10 years warranty, several tries with them, and they deny the warranty stating it is only 1 year. I went to BestBuy to ask, and the sales person stated you should have bought LG they last a lot longer. Well, This is the 2nd newly owned Samsung going to the dump. It is ashamed that after putting over $375 is parts on top of the purchase price, it is all gone, the parts that I still have for photos are the control board and the freezer sensor. Edited the mail purchase / delivery info to remove personal stuff