Samsung

I have received the worst customer
I have received the worst customer service ever when attempting to get a brand new Samsung dishwasher serviced. The 48 hour rule is ridiculous and provides no comfort for the customer at all. I was told it was a installation issue and needed to call those whom delivered. I called to have the installer return and they reported the item defective. By the way the dishwasher is a week old, but when I called back to Samsung customer service to get a technician to come out and then was told it was within the 30 day period of purchase from retailer and needed to contact the retailer. The retailer then informs me that it is Samsung's responsibility to get a new dishwasher to me and shouldn't continue to pass me around in an attempt to avoid helping a customer. This has been a very frustrating ordeal and now I set waiting for a Samsung technician to call me back to even schedule service.

Worst customer service, after wasting several hours of time with online chat, I ordered washer and dryer. The customer support engineer "naveenkumar.d" lied to me that the order would be delivered on Mar-02nd. I even asked him why in the checkout page, it was as Mar-07th. He was keep on lying not to worry about the date. He said it would get updated. But once the order is posted, I received an email stating that the order would be delivered on "Mar-07th". When I enquired about it, he asked me run behind order team to further coordinate on. He disappeared now.

I would try once again tomorrow with the order team, if they could resolve this. Yes I would cancel / dispute my order.

Always recommend ordering through Costco... I made a mistake.

I have been dealing with a broken tv for over a month and fighting for the repair. I never received the proper send out for repair, we were bounced around and demanded the fault of the issues was on our end. I explained I have a camera in my living room to prove the damage was absolutely NOT on our end that it was a manufactured defect. I had to pay for geek squad to come out and again have Samsung deny the repair even AFTER the tech watched the video. I will NEVER buy anything Samsung again nor will I recommend the service side of them. They were rude, confrontational and didn't care that the tv is only 10 months old and was paid in full for over 2k. To say we are disappointed is an understatement. I will not ever buy from them again.

I have had three galaxies and all 8f them have a problem with keeping a charge and because the warranties expired a year before I bought it i gave no option to get the phones fixed or get my money back and the issue is a hardware problem nothing I did. I will be switching to Apple and I will never ever purchase another samsung product again. This company sells,defected devices and make sure there is no way to rectify the issue. Samsung I was a faithful consumer but no longer. You have robbed me if enough money. You lost a good loyal customer who always recommended your phones but no more. And I will tell as many people as I can to also boycott you. You are a horrible company.

Piece of junk. I bought one 4years ago and the ice maker never worked right. I replaced it it worked go a few weeks and now it stopped again. Samsung service department is useless. We'll send a rep over but it will cost you 280 dollars but we've had this problem now with thes 3 door fridges for a while. Had a Fridgadare for 15 years without a problem. Stay away from Samsung

Absolutely horrible, they did nothing to resolve my issue with my samsung galaxy s6. They argued back and forth with Best Buy who sold me the phone as to who was lying and who was not. I left in tears with no answer and no solution. No one could make up their minds and it was very unprofessional. I was given a damaged phone from the store and was told Samsung would cover the damages and they never replied to me and when the phone proceeded to break even more they told me it was no problem.

I bought 49'' Samsung TV on 13-Oct-2018. After 3 month, facing display issue like purple green screen was showing. Samsung is blaming to setup box which i am using past 3 year.
I am ready to replace the setup box but Samsung is not ready to give in writing. After replacing setup box still issue exist then they will be blaming on something else.
Believe me, be carful while purchasing Samsung TV. There's are brand which are cheap and reliable
I spent 48,000 rs on this. I am very disappointed.
Please think twice while buying Samsung TV.

Samsung, like most big companies these days doesn't care about their customers. If they did, they would let us get rid of all their bloatware apps that nobody wants and they would allow people to put apps onto the SD cards. They act like you can, they say that the stuff has been moved but you check the SD card and nothing is actually there. When My Samsung phone dies, I will be looking for another brand that cares more about their customers. Although, I probably won't find one. I may just give up my cell phone completely. It is just not worth all of the hassles and all of the issues. Too expensive all the way around.

I purchased a Samsung 49" curved monitor. I raised issues regarding it blanking out while using it, primarily when browsing. I assumed firmware/driver incompatibility as the issue and tried to address using their non-functioning set of instructions, so it did not help. I called and requested for Samsung to have a technician remote in to experience the problem first hand and assess the issue for any remedy. They would not do it and handed me over to USSIGLOBAL service partners who evaded their responsibilities under one excuse or the other beyond my control. After several months of going back and forth, without assessing the issue, they want to repair the unit, without a loaner, not knowing if the problem may not even be with the hardware. I have a decision to make if I want to go through what maybe a fruitless effort.
Bottom line: Unless you're willing to write off your investment, don't buy any Samsung products as their Customer Service Support sucks!

Save your self time and a headache, all you will find is delay orders, when you finally receive your order something wrong is going to have ( crack screen or shutting down). When you try to reach costumer service they will make you explain the situation 5 different departments and finally all you get is a non Speaking English Asian answering the phone and only reads what the screen says or they practice to say, ( an outside question, they won't understand) and you'll be repeating all this over and over. Lies over lies. JUST DON'T

Www.samsung.com I wish USA could stop you from doing business with big letters: your about to make business with Asia outside the US

I brought a Samsung tablet for my grandson for Christmas from argos, the screen went completely black one day whilst he was using it, my grandson suffers from autism and was distraught when it broke, i called the Samsung support team as it was barely 5 months old and i had the receipt and box. I was very annoyed when i spoke to a member of the support team a female named Jay and she was completely unhelpful, i asked to speak to a manager and she told me there wasn't one! She kept repeating herself like an idiot saying the same thing over and over 'your device needs sending away!' I explained my statutory rights and that it was a child involved that didn't understand! Anyway to cut a long story short i took the tablet back to argos and they exchanged it no problem, no question and gave me the rights as a customer i deserve, i would NEVER recommended Samsung after care nor there team.

I did not buy a expensive TV to go out in 4 years. I have a line going down my right side and it cost just as much to repair it as I payed for it. Don't but a qled or any other expensive TV from Samsung. Call for help and they laughed at me.

I bought the latest S7 tablet and it works like a charm... no complaints. I went to buy a cover after few days and they said I have to pay the full price (I had discount if I bought it together with the tablet). I was so disappointed.