Samsung

I've been using samsung galaxy since the s7. Everytime a new galaxy phone comes out, I have to have it. My least favorite this far has been the s9 and I only say that because the battery life. I'm wielding the S10+ now and I have absolutely no complaints. I absolutely love the phone and anytime I've ever needed help with anything, Samsung goes above and beyond to help me through it. I've read a lot of reviews on here, I don't know why Samsung has such bad reviews. I've been using their products loyally for over a decade and I've never had any problems.

One suggestion I do have for the next galaxy though - please get a IR blaster. It's the one thing that no one has on their devices anymore but one of the first that I look for in the spec's before preordering a new phone.

I have to commend Metin from the Samsung store at Highpoint Shopping Centre in Maribyrnong. Vic.
From the beginning, I thought this would be the same old experience as i had already waited another half hour over my appointment time... And then I met Metin, who began with a genuine apology for the wait. Wow, who apologizes for anything these days?
Then after 2 and a half hours of listening testing and checking without any feeling of taking up his time, he had total fixed all my smart phone issues including a new battery and reloading all my data and contacts etc onto a new phone, without any question and blame session we have come to expect when things go wrong technically. My faith has been restored and even more wonderfully Metin did it all leaving me feeling it was his genuine pleasure to have helped. What an asset to any customer service team he is.

I've bought a Samsung galaxy s22 ultra last April now it started giving me problems with changing and some other issues so I called customer service the did all the trouble shooting on my phone and that didn't help so the asked me to take it to a nearby samsung authorized place, I went there stayed their for over an hour then they said your phone has a motherboard issue and we can't fix it here call samsung customer service again
I went back home I called them again now they telling me to send my phone back to them via mail to fix it.
I am very disappointed I still have warranty on my phone until April 27 2023
Why won't you just send me a new phone and take this one back.
It's very sad how they treat their customers.
I am definitely going back to apple

It took me about a year to finally poney up $1,000 for new phone, beings I already have three. Made the purchase. Got an automated invoice and then one email a day later saying order was delayed.
I had to reach out to Samsung, was only able to chat. They said order was canceled and had to be escalated as if I'm the king of the universe and the only one buying this phone worldwide. In shirt it was complicated. All I wanted was the new s23 ultra. Decided I'd better keep my grand and go kick the soccer ball on the beach. What a waste of time. Fix your order fulfillment or close your doors. Run a business or dont. Dont run your mouth about discounts and your great product that is in the meta verse delayed. Boy do I feel special about spending only in 2023.

I pre-ordered my phone and when it did not arrive on the day it was supposed to I called customer service. I talked to someone for an hour before they hung up on me. I called back and spoke to someone else for a while. They were not very helpful and when I asked for their name or if I could speak with someone else they hung up on me. I then called again and they said there was nothing they could do before I even told them what was going on. Worst customer service ever. I was on the phone for 3 hours and got nothing accomplished.

Trade in is a scam they will give you one price but once you send your cell in even if it has a tiny nic in it they will give you nothing n your forced to take whatever they offer or they charge you full price and you can't rewritten the cell. I'll never buy a POS company samsung product again. Customer suicide is garbage n their Thieves and liars

I received a defective unit (monitor) 6 days after the promised delivery date, and i have been chasing tails ever since to get a repair service or a replacement unit. It has been 20 (with more than 30 calls) days since i received the defective monitor and all I have to gotten from Samsung are false promises and lies. They offer one thing, then come back and rescind the offer.

The customer service is extremely bad for new installation. I have bought an AC two days ago and nobody has come to install it yet. When I called the customer care they are saying we don't deal with installation and when asked for number to talk about installation, they are asking to Google the number!

Sumsung used ASG to ship my TV and they destroyed it. Ran Forklift forks into the side of the box while the $1600 TV must have been sitting face down on a pallet. I filed a complaint with both companies and am returning the damaged TV to Samsung. ASG has the worst reviews and countless stories like mine of destroying and delivering bad TVs to Samsung.com customers. Samsung needs to get their act together and hire a new shipping company.

DO NOT BUY SAMSUNG PRODUCTS! They are garbage quality, and the customer service is a joke!
My mom bought a Samsung refrigerator. At that time, she also bought a 3-year Extended Protection Plan. Two (2) years later, she had to replace the fan motor for the ice maker. Thankfully, that was under warranty, so it was covered, with no out-of-pocket costs.
Just under 5 years after the purchase, the freezer door handle completely broke off, leaving the door without any handle, so it's very difficult to open, requires 2 hands to open it, and it looks terrible. Of course, both the Warranty and the Protection Plan were expired. Samsung said the handle cannot be repaired or replaced, so the whole door needs be replaced, but you cannot just purchase the freezer door. You must purchase ALL THREE (3) DOORS! In addition to that, you are required to pay for the installation. The first rough estimate of the cost for the parts alone is $700.00! Outrageous! Unacceptable!
My mom sent a letter to Samsung explaining the situation and kindly asking for some kind of discount on the excessive cost. They texted her back and offered to let her schedule "high-quality repairs" to be paid at her own expense, and acted like they were doing her a favor. Horrendous customer service!
DO NOT BUY SAMSUNG PRODUCTS!

Bought a tv and was damaged at there shippers warehouse-they called me and said not deliverable.I took off work that day not happy.They then had to wait 10 days to ship back to samsung to get refunded.I was expecting a tv shipped out not a refund-thats not how they do business.The customer service number is horrible cant understand anyone and there managers are fake just regular employess.No way to get ahold of corporate they are a joke.Lg has way better reviews and thats the way im going samsung you made a 5000 dollar error and i will tell everyone how bad you are.

I recently bought a Galaxy S22 cell phone. The thing turned out to be junk. I called Samsung 15+ times trying to get help. The phone dropped calls, incoming calls went to voice-mail, texts had to be sent twice, and it would constantly black out during conversations. After 5 days of calling, I finally reached a supervisor. He started right out yelling that they would not replace the phone, it had to be sent in and repaired. This is a new phone. If I wanted a repaired one, I would have checked second-hand stores. The phone technicians were polite, but useless. The supervisor was rude, yelling and would not listen to me at all. I will never own another Samsung phone.

I bought a washing machine in august 22, delivered and installed by professional. I found out there was a missing part - dispenser drawer detergent - I have been on the phone w them for the last 3 months to try to resolve this issue with no luck. No follow up. Every time I was assured the part was sent. Every time after few weeks since I was not getting any news from them, I will call to get an update to find out nothing was done. I am so disappointment with their lack of knowledge and professionalism. To this point, I CANNOT RECOMMEND TO BUY SAMSUNG. Don't expect anything from them after you buy from them. They don't care about their customer...Walk away and buy a different brand.

I have been a big samsung supporter going back to my first cell phone back in the 90s.
Well that is over! Never again will I buy samsung. My first defective device and I was treated like garbage by tech support. Interrupted nonstop by the most rude tech support ever. Then hung up on when I wouldn't let him interrupt me anymore.
I will be steering people away from Samsung as well as myself for the future. No company should have agent that behave like this.
Goodbye!

I purchased a new 4-door refrigerator less than 3 years ago. The compressor went out on December 8. After numerous calls to Samsung, they finally gave me one company authorized to fix their products. Of course, that one company is so slammed with repairs (not just Samsung) they couldn't get to my frig. For a week later. They came out, ordered parts, came out yesterday, December 27 and installed new compressor. The refrigerator ran for about 10 hours and quit again. Of course this authorized service center doesn't work on weekends, so it will be December 30 before they come to check it out - - - AGAIN.

So disappointed with Samsung repair policy. Sent back laptop with trackpad that doesn't work. They wanted to charge for repair because there were a couple cracks in the screen which I didn't want repaired. I kept escalating with customer service they stopped responding.Don't understand policy, if I take car in for repair they only repair what is requested. Went round and round with customer service with no agreeable resolution. Stupid policy, I am done with Samsung.