I have to commend Metin from the Samsung store at Highpoint Shopping Centre in Maribyrnong. Vic.
From the beginning, I thought this would be the same old experience as i had already waited another half hour over my appointment time... And then I met Metin, who began with a genuine apology for the wait. Wow, who apologizes for anything these days?
Then after 2 and a half hours of listening testing and checking without any feeling of taking up his time, he had total fixed all my smart phone issues including a new battery and reloading all my data and contacts etc onto a new phone, without any question and blame session we have come to expect when things go wrong technically. My faith has been restored and even more wonderfully Metin did it all leaving me feeling it was his genuine pleasure to have helped. What an asset to any customer service team he is.